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  1. Please note that the recent update is exclusively...

    Please note that the recent update is exclusively for notebook GA401QEC, to resolve a Matrix animation issue.
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    Moderators have retail boards, same as everyone...

    Moderators have retail boards, same as everyone else.
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    The update was never meant to be forced, and so...

    The update was never meant to be forced, and so there should not be any concerns about whether we have changed the method in which you will receive updates. As mentioned, if you are being 'forced' to...
  4. Please make sure you have this update installed...

    Please make sure you have this update installed (released today):
    https://www.microsoft.com/en-us/wdsi/defenderupdates
  5. Please record a log and fill in the Google Form -...

    Please record a log and fill in the Google Form - see original post for instructions. Thanks.
  6. Please play around with your UEFI settings to get...

    Please play around with your UEFI settings to get a stable overclock. Updating to 1720 does not automatically mean that you should keep the same OC settings. The problems you're facing are not...
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    Can you provide more info? We'll investigate....

    Can you provide more info? We'll investigate. Some of the power users here whom I approached could not even see the update until today. What I was informed is consistent with the result - the update...
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    Sorry the update description wasn't clearer. As...

    Sorry the update description wasn't clearer. As far as we know, the UEFI update was never 'forced'. It is an optional update which provides support for upcoming processors - that's all. If you have...
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    Hey guys, Please uninstall (must use our tool)...

    Hey guys,
    Please uninstall (must use our tool) and install again.
    This time a new RLS V1.5.11.0 will be installed which should fix this error.
  10. Thanks guys! Epic build

    Thanks guys! Epic build
  11. It may be best to try and resolve with what you...

    It may be best to try and resolve with what you have now since you have reactivated successfully, there's a limit on how many times you do that (likely at the limit now).
  12. As mentioned, swapping out the motherboard and...

    As mentioned, swapping out the motherboard and inserting a cloned OS drive is not suggested. This is not a proper Windows installation, from a Windows standpoint, you are trying to run a registerd...
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    An important question - how many speakers do you...

    An important question - how many speakers do you have connected?
  14. Please go to AC > G713RW device page > Lighting >...

    Please go to AC > G713RW device page > Lighting > Settings and select the “Laptop Light Zones” option to enable the LEDs.

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    94578
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    There's a thread dedicated for laptop...

    There's a thread dedicated for laptop suggestions, you can join the discussion there:

    https://rog.asus.com/forum/showthread.php?127439-Make-Notebook-Improvement-Suggestions-Here!
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    Please go to the thread below to report your...

    Please go to the thread below to report your issue, make sure to read the original post for directions. Thanks....
  17. Please make sure to fill in the Google Form and...

    Please make sure to fill in the Google Form and provide a log, see OP for instructions. Thanks.
  18. Could you double-check the OSD (onscreen display)...

    Could you double-check the OSD (onscreen display) to verify that Aura Sync has been enabled?
  19. Please record a log for me again thanks. The test...

    Please record a log for me again thanks. The test version isn't for everyone, need to check your log if applicable. Error 502 could be caused by more than one thing.
  20. We'll definitely look into it, thanks!

    We'll definitely look into it, thanks!
  21. Please uninstall and install using the normal...

    Please uninstall and install using the normal process - do not install individual components separately. Try that and record a log (AC Lite Log Tool) if unsuccessful.

    We cannot be troubleshooting...
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    We appreciate honest customer feedback such as...

    We appreciate honest customer feedback such as this, but please do not lose your temper at the mods the way you responded to Nate152. It is not acceptable, he was genuinely trying to help with the...
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    Please check inbox, test version provided.

    Please check inbox, test version provided.
  24. Can you check the OSD on your XG27AQ? Make sure...

    Can you check the OSD on your XG27AQ? Make sure Aura Sync is enabled. Or have you checked already?
    Check again if any updates in Armoury Crate.
  25. Hey PWN3D & MarcioTB, can you guys take a...

    Hey PWN3D & MarcioTB, can you guys take a screenshot of your BIOS home page? We need to check if any settings are affecting the shutdown effect. We cannot replicate. Thanks.
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