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Type: Posts; User: Blake@ROG

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  1. Hi there, are you able to uninstall the device,...

    Hi there,
    are you able to uninstall the device, and then reboot the laptop,
    then update the driver by Windows update ?
    Thank you.
  2. Replies
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    Hi Jonny, Please update the BIOS, VBIOS and AMD...

    Hi Jonny,
    Please update the BIOS, VBIOS and AMD graphic driver from our support website
    https://rog.asus.com/laptops/rog-strix/2021-rog-strix-g15-advantage-edition-series/helpdesk_download
    Thank...
  3. Hi there, Please kindly click on that yellow...

    Hi there,
    Please kindly click on that yellow triangle and find out the error code.
    You can reinstall the driver from our support website...
  4. Hi there, Can you share the error message or...

    Hi there,
    Can you share the error message or notification you see?
    Is the audio device listed in the device manager?
    Thank you.
  5. Hi mhatta, It is very likely a compatibility...

    Hi mhatta,
    It is very likely a compatibility issue.
    I will consult more if there is anything we can do about this.
    Please kindly keep feedbacking to the Mic supplier as well.
    Thank you very much.
  6. Hi there, Please refer to our latest...

    Hi there,
    Please refer to our latest introduction and current feature of screenpad plus in below FAQ
    https://www.asus.com/support/FAQ/1045284/
    Thank you.
  7. Hi there, Please kindly back up the laptop and...

    Hi there,
    Please kindly back up the laptop and send it back to our service center.
    Thank you.
  8. Hi there, Thank you so much for the audio...

    Hi there,
    Thank you so much for the audio record.
    May I know if you have tried all the USB ports on M16?
    And please kindly contact the Mic Supplier to see if there is new firmware to update.
    I...
  9. Replies
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    3,593

    Hello Fusseldieb, It would be great if you can...

    Hello Fusseldieb,
    It would be great if you can give us a chance to check on the device directly.
    Let me know the RMA number if you have one.
    Thank you.
  10. Replies
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    Hi jdasus, I'm afraid that this can not be done...

    Hi jdasus,
    I'm afraid that this can not be done form your side. Please kindly send the device to our service center, and to check on the USB C port hardware as well.
    Thank you.
  11. Replies
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    Hi hardwareman2k , If you still have the issue...

    Hi hardwareman2k ,
    If you still have the issue even after update the AMD new driver, please kindly send the laptop to our service center and PM me the RMA number.
    Thank you.
  12. Dear all, Please refer to below link for this...

    Dear all,
    Please refer to below link for this issue
    https://www.asus.com/support/FAQ/1047338/
    Thank you.
  13. Replies
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    Hello Beaker, If it is really software or driver...

    Hello Beaker,
    If it is really software or driver issue, then there should be more than these 2 keys having such issue.
    Like F2 toF10.
    It could be both.
    Thank you.
  14. Hi there, Who told you that.... The QY model is...

    Hi there,
    Who told you that....
    The QY model is having different spec than other G513Q model.
    It is true that other G513Q model have the screws that can be bought on the market.
    Just double...
  15. Hi there, Not a good news for you. The screw,...

    Hi there,
    Not a good news for you.
    The screw, together with the cooling chamber is a special module designed only for this QY model.
    The screw can not be completely separated from the chamber...
  16. Hi there, Can I have a video or audio record to...

    Hi there,
    Can I have a video or audio record to compare the difference or understand the issue more?
    Thank you.
  17. Replies
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    3,348

    Hello Beaker, I would like to inform you that...

    Hello Beaker,
    I would like to inform you that the blinking keyboard while sleep mode is normal and designed to be like that.

    For you Esc and F1, all other Function keys work? if so it could be...
  18. Hi there, Please kindly send the laptop to our...

    Hi there,
    Please kindly send the laptop to our service center for further examination.
    Thank you.
  19. Hi there, Can you specify the location that you...

    Hi there,
    Can you specify the location that you need the screw?
    The second link you shared can not be opened.
    Thank you.
  20. Replies
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    469

    Hello salihd, Yes, in this case, it is more...

    Hello salihd,
    Yes, in this case, it is more likely to be hardware issue.
    Please kindly send the laptop to our service center for further examination.
    Sorry for the inconvenience caused.
    Thank you.
  21. Replies
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    32,789

    Hi samipietila, So the reboot happen when you...

    Hi samipietila,
    So the reboot happen when you are under Linux and when you are browsing the internet?
    And you are using Ubuntu and which browser?
    Would you mind to use the laptop under Windows for...
  22. Hi there, Can you PM me your product SN and some...

    Hi there,
    Can you PM me your product SN and some picture or video of the issue?
    Thank you very much.
  23. Hi there, This is normal, because your GPU is...

    Hi there,
    This is normal, because your GPU is not running under BIOS.
    Thank you.
  24. Replies
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    Hello Feruman, Can you point out the time period...

    Hello Feruman,
    Can you point out the time period in the report that you put the laptop to sleep mode but it is not going to sleep mode?
    There are 2021-12-20 22:00:08 and 2021-12-21 03:52:44 that...
  25. Replies
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    469

    Hello Salihd, May I know if you are playing...

    Hello Salihd,
    May I know if you are playing games or watching video in full screen, does the bottom part of the screen flicker?
    How about in safe mode and under BIOS?
    Thank you.
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