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Type: Posts; User: Blake@ASUS

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  1. Hello season_of_ages, We can only assure that...

    Hello season_of_ages,
    We can only assure that the mini DisplayPort on your device support both video and audio export,
    but how would it converted to a Thunderbolt signal and then to be received...
  2. Replies
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    137

    Hello Alexraptor, Double side SSD can be used on...

    Hello Alexraptor,
    Double side SSD can be used on this model according to specification.
    But we did not specifically test on it, so can not guarantee the performance and compatibility.
    Thank you.
  3. Hello Maroonio, Please kindly send your device...

    Hello Maroonio,
    Please kindly send your device to service center for further examination.
    Thank you.
  4. Hello madbty, Please kindly send your device to...

    Hello madbty,
    Please kindly send your device to service center for further examination.
    It is not about fan control. Thermal needs to be checked as well.
    Thank you.
  5. Hello sanju2804, You may use EZ flash to...

    Hello sanju2804,
    You may use EZ flash to downgrade BIOS, then turn off all the auto update.
    But if the BIOS is auto update, meaning it is really important and fixing essential issue.
    Please kindly...
  6. Hello Abn0n, You may downgrade BIOS by EZ flash,...

    Hello Abn0n,
    You may downgrade BIOS by EZ flash, the same way you upgrade BIOS.
    Thank you.
  7. Hello ACOnetwork, May I know if you were using...

    Hello ACOnetwork,
    May I know if you were using Windows 1903 and 1909? there is no 1904 and 1908, so I'm a bit confused.
    What is your current version of audio driver?
    Thank you.
  8. Hello soccastar001, Please kindly send your...

    Hello soccastar001,
    Please kindly send your device to service center for further examination.
    Thank you.
  9. Replies
    1
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    103

    Hello craig_cabbage, I'm sorry that this model...

    Hello craig_cabbage,
    I'm sorry that this model does not support charging with an USB-C charger.
    Thank you.
  10. Replies
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    2,616

    Hello rohmuk3333, May you help to send to the...

    Hello rohmuk3333,
    May you help to send to the service center again and provide me the latest RMA number?
    I have asked our technical support to get involved and instruct.
    Thank you.
  11. Hello Madreno, Thank you so much for the...

    Hello Madreno,
    Thank you so much for the description.
    I will consult more and reply together in PM.
  12. Hello THw0rted, Thank you so much for the...

    Hello THw0rted,
    Thank you so much for the sharing.
    I will keep notes and report them.
  13. Hello antis, Or you may check your update...

    Hello antis,
    Or you may check your update history and provide a screenshot?
    Than you.
  14. Replies
    8
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    1,109

    Hello XanaduQ, Please kindly send your device to...

    Hello XanaduQ,
    Please kindly send your device to service center to check for the hardware.
    Thank you.
  15. Replies
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    369

    Hi Padraigo, Please refer to below picture....

    Hi Padraigo,
    Please refer to below picture.
    85936
    Thank you.
  16. Hello Madreno, I'm really sorry about this. May...

    Hello Madreno,
    I'm really sorry about this.
    May I know more about the original keyboard issue? what happened?
    Also, please kindly share a picture of the panel issue as well.
    I have reported this...
  17. Replies
    3
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    338

    Hello ConnieGG1, Please kindly send your device...

    Hello ConnieGG1,
    Please kindly send your device to service center for further examination.
    Thank you.
  18. Replies
    3
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    175

    Hello whatcorey, Clean the fan, thermal module,...

    Hello whatcorey,
    Clean the fan, thermal module, or reapply thermal paste...
    there are plenty of sharing on the forum and internet, you may give it a try.
    Or you may send the device to service...
  19. Hello HxPunisher, Was there any update or...

    Hello HxPunisher,
    Was there any update or modification before the issue occurred?
    If you enter BIOS, does the backlight work?
    Thank you.
  20. Hello Impera7oR, Please kindly send your device...

    Hello Impera7oR,
    Please kindly send your device back to service center if you would like to restore the factory OS.
    Thank you.
  21. Replies
    8
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    1,109

    Hello XanaduQ, May I have a picture of the...

    Hello XanaduQ,
    May I have a picture of the issue?
    Thank you.
  22. Hello antis, May I know what as the Windows...

    Hello antis,
    May I know what as the Windows update?
    Thank you.
  23. Hello THw0rted, Just normal Windows update? how...

    Hello THw0rted,
    Just normal Windows update? how did you find out?
    May your share some screenshot?
    Also, when did this issue start to happen as well? update to 2004?
    Thank you.
  24. Hello Marionston, It happens on battery mode or...

    Hello Marionston,
    It happens on battery mode or connected to AC adapter? or both?
    Was there any update or modification before the issue occurred?
    Thank you.
  25. Replies
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    2,616

    Hello rohmuk3333, After consulting with our...

    Hello rohmuk3333,
    After consulting with our technical support, your device is having abnormal temperature.
    Please kindly send your device to service center again and PM me your SN or RMA number....
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