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Type: Posts; User: MasterC@ROG

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  1. Sticky: The new installer is only to resolve some issues...

    The new installer is only to resolve some issues people encounter when installing, also includes the option to install Aura Creator as well. This this not a software update.

    Check if you have the...
  2. Have you tried again? When new downloads become...

    Have you tried again? When new downloads become available, the support site server may need slightly delayed. The download should be fine now, we tested it.
  3. Replies
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    Please check inbox.

    Please check inbox.
  4. Firmware updated remotely. Issue resolved.

    Firmware updated remotely. Issue resolved.
  5. Solution sent via PM

    Solution sent via PM
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    Look out for it at the end of November, depends...

    Look out for it at the end of November, depends on the region.
  7. Even though Scope and Scope TKL work with Armoury...

    Even though Scope and Scope TKL work with Armoury II, please use Armoury Crate and use that to update the firmware. If the lights do not come on, check to make sure the keyboard is not connected via...
  8. It would seem that somehow the laptop had the...

    It would seem that somehow the laptop had the wrong settings during shipment. Sorry to say, you will need to return the laptop to a service center to reset the keyboard firmware language. Apologies...
  9. Please find and open the file here:...

    Please find and open the file here:
    C:\ProgramData\ASUS\ROG Live Service\versioninfo.ini

    Then take a screenshot of the section [NBDTHAL] shown below:
    86472
  10. The option to link apps to scenario profiles has...

    The option to link apps to scenario profiles has not changed. Any of the profiles - hardware (onboard memory) and software (extra ones you created) can be linked in Scenario Profiles. Lighting...
  11. Saving custom lighting to onboard memory was...

    Saving custom lighting to onboard memory was offered in Armoury II, you can use that If only using one device.
    Aura Creator provides a level of customization far more complicated and the saved...
  12. Sorry the product does not seem to be appropriate...

    Sorry the product does not seem to be appropriate for your needs. Upmix and LFE crossover functions were never promoted for this product. The U7 MK II is focused on giving users exceptional audio...
  13. Have you tried using Armoury Crate instead?

    Have you tried using Armoury Crate instead?
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    No problem, share your final product if you get...

    No problem, share your final product if you get the chance! We'd like to see it.
  15. I see, so the new keyboard is okay?

    I see, so the new keyboard is okay?
  16. There seems to be some misconception about the...

    There seems to be some misconception about the how the 2 software solutions work. One is for easy customization, the other for complete light customization.

    Armoury Crate is for quick access to...
  17. Please post in the thread below and provide the...

    Please post in the thread below and provide the info requested in the original post:
    https://rog.asus.com/forum/showthread.php?120784-Armoury-crate-v3-1-5-0-v3-1-6-0-report-here-if-any-issues
  18. Was the update installed? Does the UI still show...

    Was the update installed? Does the UI still show the US keyboard layout?
  19. I will suggest this for internal review. Thanks.

    I will suggest this for internal review. Thanks.
  20. Sticky: If I missed anyone or the message was not...

    If I missed anyone or the message was not received, please PM me.
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    Sticky: Revert all settings to default (software), or do...

    Revert all settings to default (software), or do a factory reset (hardware).
  22. Have your guys tried a factory reset? Hold Fn+Esc...

    Have your guys tried a factory reset? Hold Fn+Esc for 15-20 seconds until all the keys start to blink.
    https://rog.asus.com/forum/showthread.php?102043-Keys-to-the-Features-ROG-Strix-Flare
  23. Have you tried updating to Armoury Crate? Armoury...

    Have you tried updating to Armoury Crate? Armoury II is not maintained anymore.
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    Sorry to hear that, I'm afraid this will need to...

    Sorry to hear that, I'm afraid this will need to be handled by one of the ASUS Service Centers in your region.
  25. Sent, let me know if anything else.

    Sent, let me know if anything else.
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