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  1. Sticky: It's okay, our software people can read gibberish...

    It's okay, our software people can read gibberish ;)
  2. Sticky: Did you check if your internet connection is ok?

    Did you check if your internet connection is ok?
  3. Sticky: Could you please list the game titles which...

    Could you please list the game titles which trigger EAC? Thanks.
    We tested Paladins and War Thunder, they appear to be fine.
  4. Sticky: The CPU info issue for laptops is resolved....

    The CPU info issue for laptops is resolved. Unfortunately, users will not be able to check the version of any software versions. Let us know if still having problems.
  5. If the uninstaller did not fix the issue, please...

    If the uninstaller did not fix the issue, please report the issue in this thread below and don't forget to provide a log. Thanks....
  6. Replies
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    Aura software can still be used for lighting. The...

    Aura software can still be used for lighting. The most recent version is at the link below:
    https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Lighting_Control_1.07.79_V2.1.zip
  7. Sticky: Before I report this issue, please confirm that...

    Before I report this issue, please confirm that you have not exceeded the max rated current. Have you tried adding each component to the controller one by one? Does it work if only one fan for...
  8. It may be worthwhile to try using a different...

    It may be worthwhile to try using a different browser or PC.
  9. After some testing, it would appear that you will...

    After some testing, it would appear that you will need to resize the picture as a 1024x1024 jpg file. It will not allow you save otherwise.
  10. As I mentioned, the whole structure of the forum...

    As I mentioned, the whole structure of the forum needed to be changed, that's why the avatar upload feature migrated to the ASUS side. As far as I know, you should be able to upload an avatar, please...
  11. We are aware of the CPU info issue and the team...

    We are aware of the CPU info issue and the team is already working on that, I was hoping to provide a date last week but should have a better estimate of when the solution will be ready later this...
  12. We understand many people are hoping to customize...

    We understand many people are hoping to customize more of their personal content. Unfortunately, due to the implementation of GDPR (General Data Protection Regulation) in Europe in 2018, we were...
  13. Sticky: Thanks guys for providing info in the format...

    Thanks guys for providing info in the format requested, it really makes the process more efficient.

    We are aware of the CPU info issue and the team is already working on that, I should have a...
  14. Replies
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    Please jump to this thread and remember to...

    Please jump to this thread and remember to provide a log. Thanks.
    https://rog.asus.com/forum/showthread.php?121465-Armoury-crate-v3-2-4-0-report-here-if-any-issues
  15. Here's a link to the uninstallation tool:...

    Here's a link to the uninstallation tool:
    https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip
  16. Sticky: AURA CREATOR V2.1.3.0 [Please report here if any issues]

    Release Notes:

    Amoury Crate Service v3.2.5 / Armoury Crate Lite Service v3.2.4 + RLS v1.1.10.0 + LS v3.04.24

    "Music" effect enhancement: Auto-detect audio output source
    Bug fixes and UI...
  17. Sticky: Armoury crate v3.2.4.0 [report here if any issues]

    Suggest to uninstall Aura Sync software if already installed.

    Release Notes:
    (Please ensure these updates are installed before reporting issues)
    Core services updates:
    Armoruy Crate Service...
  18. I have confirmed this glitch, I was informed that...

    I have confirmed this glitch, I was informed that it will be resolved within 2 weeks.
  19. Can anyone provide screenshots and let us know...

    Can anyone provide screenshots and let us know which game(s)?
  20. The bug where media keys and the volume control...

    The bug where media keys and the volume control cause the profile to be switched to default will be resolved within 2 weeks. Please bear with us while that is being tested and implemented.

    This...
  21. I have confirmed the glitch - media keys and...

    I have confirmed the glitch - media keys and volume slider disables Aura Sync. What is occurring is that the keyboard is switching to the default profile, and Aura Sync must be enabled on any profile...
  22. Replies
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    We will look into this. Armoury Crate V3.2.4.0...

    We will look into this. Armoury Crate V3.2.4.0 will be released in less than 3 hours. Please try again then. Uninstall the current version of Armoury Crate first, reboot, and install the new update.
  23. V3.2.4.0 will be officially released in less than...

    V3.2.4.0 will be officially released in less than 3 hours from now. Please try again then.
  24. I'd suggest to wait a few hours. V3.2.4 will be...

    I'd suggest to wait a few hours. V3.2.4 will be officially released in less than 3 hours time. Just try again then.
  25. Did you also receive the 3.2.4.0 update by...

    Did you also receive the 3.2.4.0 update by mistake?
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