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Type: Posts; User: STARRAIN@ROG

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  1. Hi jnaeem, Thank you for giving me the...

    Hi jnaeem,

    Thank you for giving me the feedback.
  2. Hi jnaeem, Our tech team have updated to...

    Hi jnaeem,

    Our tech team have updated to NVIDIA Graphic driver V30.0.14.7196 and connected VG258QM with HDMI to test again, but they also cannot duplicate the issue.
    The monitor wake from sleep...
  3. Hi jnaeem, Thank you for your video. I'll...

    Hi jnaeem,

    Thank you for your video.
    I'll reported it to our tech team for further checking.
  4. Hi jnaeem, Our tech team also updated driver...

    Hi jnaeem,

    Our tech team also updated driver in the device manager yesterday, but the NVIDIA Graphic driver version is V27.21.14.5763.
    Could you please check updating driver in the device manager...
  5. Hi jnaeem, The driver on our support site is...

    Hi jnaeem,

    The driver on our support site is validated internally, so we suggest use the version from our support site.
    May I know where you did you download and update NVIDIA driver...
  6. Hi jnaeem, Our tech team didn't have VG259QM...

    Hi jnaeem,

    Our tech team didn't have VG259QM on hand, so they tested VG258QM instead, but they cannot duplicate the issue.
    They installed Intel Graphic Driver V26.20.100.6911 and NVIDIA Graphic...
  7. Hi jnaeem, It seems the voltage of the signal...

    Hi jnaeem,

    It seems the voltage of the signal between GU502GU and VG259QM doesn't match, so I'm not sure if there is solution about this.
    I've passed it to our tech team and I'll also follow up...
  8. Hi jnaeem, Thank you for your reply. I'll...

    Hi jnaeem,

    Thank you for your reply.
    I'll consult our tech team about this.
  9. Hi jnaeem, Thank you for your information....

    Hi jnaeem,

    Thank you for your information.
    May I also have the graphics driver version of your GU502GU?
    Thank you.
  10. Hi jnaeem, Did you use the same HDMI cord with...

    Hi jnaeem,

    Did you use the same HDMI cord with other monitors?
    May I have the bios version of your GU502GU and the serial numbers of your GU502GU and VG259QM via PM?
    Thank you.
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