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  1. Hi crowndroyal, If you can enter bios with two...

    Hi crowndroyal,
    If you can enter bios with two graphics cards installed, please backup your personal files and then reinstall OS with two cards.
    Please try older AMD Radeon graphics drivers after...
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    Hi JeffroMan, Have you tried connecting the...

    Hi JeffroMan,
    Have you tried connecting the monitor to the other pc but it is the same?
    Please also make sure the items in update center all up to date and then restart the pc once.
    Thank you.
  3. Hi BobVul, Is it possible to record a video...

    Hi BobVul,
    Is it possible to record a video about Discord message notification sound missing and normal condition?
    If you reinstall the audio driver and use the inbox driver, does it still occur?...
  4. Hi JellyLama, Thank you for your reply and...

    Hi JellyLama,
    Thank you for your reply and feedback.
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    Hi Alf-life, Thank you for your help and...

    Hi Alf-life,
    Thank you for your help and information.
    I'll consult our tech team to see of there is any error in log.
    Thank you.
  6. Hi crowndroyal, Do you still install the cards...

    Hi crowndroyal,
    Do you still install the cards in slot1 and slot3?
    May I double confirm while connecting to the card in slot 1, it will show the splash screen but get 7F code and no boot?
    Is it...
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    Hi TrebleTA, If the screenshot is not from your...

    Hi TrebleTA,
    If the screenshot is not from your device, please capture a screenshot again.
    90910
    For Wifi6 random disconnection, could you please send feedback from UI when the Samsung s20fe...
  8. Hi yalcin Akbal, I'll get back to you if there...

    Hi yalcin Akbal,
    I'll get back to you if there is nay news.
    Thank you.
  9. Hi BobVul, Thank you for your new thread. Did...

    Hi BobVul,
    Thank you for your new thread.
    Did it also occur with other speakers? Are they analog or digital output? Which audio port do you connect to?
    Have you restored bios to all default...
  10. Hi MrAgapiGC, Do you also use ROG STRIX Z590-E...

    Hi MrAgapiGC,
    Do you also use ROG STRIX Z590-E GAMING WIFI and have white noise?
    Does it occur with analog or digital output?
    Thank you.
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    Hi TrebleTA, After consulted our tech team, the...

    Hi TrebleTA,
    After consulted our tech team, the screenshot of OpenNAT you provided is manual setting.
    You can only setup one service setting for manual setting once, so there is only one option of...
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    Hi all, For ROG CROSSHAIR VIII DARK, the start...

    Hi all,
    For ROG CROSSHAIR VIII DARK, the start up issue is under investigation.
    I'll keep you updated if there is any news.
    Thank you.
  13. Hi BobVul, Could you please help to create a new...

    Hi BobVul,
    Could you please help to create a new thread for the discussion about Z690 Hero board?
    Thank you.
  14. Hi Nuckels, Our tech team will keep...

    Hi Nuckels,
    Our tech team will keep communicating with Realtek for new audio driver to improve audio performance.
    However, if there is no video in gaming to compare, I'm not sure if the improvement...
  15. Hi crowndroyal, If the display is normal while...

    Hi crowndroyal,
    If the display is normal while connecting to the card in slot 1, but you get a 7F code, and while connecting to the other card is still black screen, please send your graphics cards...
  16. Hi rolloff, Thank you for your information....

    Hi rolloff,
    Thank you for your information.
    I'll report it to our tech team.
  17. Hi yalcin Akbal, Can you borrow other ram from...

    Hi yalcin Akbal,
    Can you borrow other ram from friends to see if the issue still occurs?
    I'll consult our team to check if they can borrow F4-3600C16D-32GTZNC for testing as well.
    Thank you.
  18. Hi Anton1o, We didn't receive the same feedback...

    Hi Anton1o,
    We didn't receive the same feedback from other customers and our tech team have tested bluetooth on bios 413 but didn't encounter the issue you mentioned.
    Here is the test video by our...
  19. Hi gustavyeung, I'm sorry I'm not familiar with...

    Hi gustavyeung,
    I'm sorry I'm not familiar with Linux OS, so I'm not sure if there is a similar setting for Linux.
    The FAQ I provided is mainly for RTC settings. Please see the Q&A part for...
  20. Hi JellyLama, After consulted our tech team...

    Hi JellyLama,
    After consulted our tech team again, if you don't see the FanXpert SDK to v1.00.44 in update center, it might mean you have updated it.
    Does the FanControlService still crash now?...
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    Hi shaunboy, Did you see the error message in...

    Hi shaunboy,
    Did you see the error message in blue screen? Which games did you play while got blue screen?
    After updated KB4023057, did system freeze or Starcraft 2, Shadow of the Tomb Raider game...
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    Hi Alf-life, It seems the repair center didn't...

    Hi Alf-life,
    It seems the repair center didn't see the issue and reinstall OS for you.
    Could you please help to download HWinfo and the following benchmark apps to get the HWinfo log and...
  23. Hi AndedduX, I'm sorry to hear that. However,...

    Hi AndedduX,
    I'm sorry to hear that.
    However, because you bought it recently and just found the cooler in unboxing, please consult the dealer for help.
    Thank you.
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    Hi Xairoo, Our repair center have received your...

    Hi Xairoo,
    Our repair center have received your motherboard last Thursday but cannot reduplicate the issue so far.
    Our repair center will try reproducing it for few days.
    Thank you.

    Hi...
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    Hi trinergy_, I'm afraid I didn't get the news...

    Hi trinergy_,
    I'm afraid I didn't get the news to support Rocket Lake CPUs on ROG STRIX Z490-I Gaming.
    If you want to use Rocket Lake CPUs, I suggest use the motherboard which is Rocket Lake CPUs...
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