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Type: Posts; User: mimarsinan

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  1. I've had a few - interesting - private...

    I've had a few - interesting - private conversations with Blake@ROG on this topic.

    First, he made a video:

    https://drive.google.com/file/d/1sluFY4r-F5paY4_KjvZ3Ao5-NnxU-AD-/view?usp=sharing
    ...
  2. BTW I simply must let you know that despite your...

    BTW I simply must let you know that despite your assurances above, I just got another email which reads:

    In reviewing your case it appears that the behavior of the My App is due to compatibility...
  3. I appreciate that. Clearly people parroting the...

    I appreciate that. Clearly people parroting the same response over and over again without reviewing or escalating any of my content was neither pleasant nor constructive for anyone involved. I...
  4. Just on the very high likelihood that ASUS claim...

    Just on the very high likelihood that ASUS claim this is not their issue because its not running on their OS image, I reproduced the exact issue on their OS image as well.

    There's no way out for...
  5. ;) Unlike ASUS, the company that makes DiskZIP...

    ;)

    Unlike ASUS, the company that makes DiskZIP is responsive - and even over the weekend!

    They advised me that instead of disabling the transparent file compression feature outright, I should...
  6. I did some more clean machine testing and...

    I did some more clean machine testing and identified the exact component in DiskZIP that ASUS cannot handle for some reason.

    For this purpose I had to use ZIPmagic, a precursor of DiskZIP which is...
  7. I appreciate what you are saying, at least your...

    I appreciate what you are saying, at least your reply makes some sense in that you are aware of clean machine testing and so forth.

    The support center I'm engaged with, however, is categorically...
  8. Today's brilliant reply from Asus includes the...

    Today's brilliant reply from Asus includes the following verbiage:

    Since your product is not zoned for North America, our local repair center may not have parts to complete service. There would...
  9. I do the same, I cloned the OS image before...

    I do the same, I cloned the OS image before applying my own production image. On the original OS image the drivers do extract successfully. Using these, I have been able to install most of the...
  10. This is the reply I got from Asus: "After...

    This is the reply I got from Asus:

    "After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern. Our team has suggested to...
  11. I was promised a turnaround time of 24-48 hours...

    I was promised a turnaround time of 24-48 hours after sending in my now completed problem report form with lots of hardware information on what is clearly a software issue. Asus, do you have any...
  12. Thanks again for taking the time to post an...

    Thanks again for taking the time to post an update.

    Of course my question remains unanswered still - why is their installer extracting only two files on some Windows OS images and the payload on...
  13. Interesting update here. The files extract on a...

    Interesting update here. The files extract on a clean instance of the Asus system image. I have no idea why they fail to extract on my actual product OS image.

    Asus, do you mind switching to a...
  14. Can you share a screenshot of your extracted...

    Can you share a screenshot of your extracted folder? When you extract any executable with 7-Zip, unless it recognizes the archive type directly, it will actually deconstruct the resources found in...
  15. Empty Driver Downloads for ROG Strix Scar 17" 2021 G733QS

    The following driver installers are always empty and extract a folder with no actual drivers (just a batch file and a readme file without anything else), regardless of whether the setup mode is...
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