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  1. Hi there, well...the easiest way is that if you...

    Hi there,
    well...the easiest way is that if you have another product to cross check,
    if not, maybe visit the nearest service center or contact your seller, they would have more options to help...
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    81

    Hi there, So the original 2 PG278QR are fine...

    Hi there,
    So the original 2 PG278QR are fine with 1440p NVIDIA SURROUND?
    And PG27UQ can have 1440p or 1080p when not using NVIDIA SURROUND?
    May you share a video of the issue? like how you set it...
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    507

    Dear all, for the RTX 3090,3080,3070 fan vibrate...

    Dear all,
    for the RTX 3090,3080,3070 fan vibrate and cause noise issue,
    please kindly send your product to our service center for repair.
    If you have any question regarding sending the card to...
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    433

    Hi Dunking Donut, There is a protection...

    Hi Dunking Donut,
    There is a protection mechanism of the LCD when turning on the HDR mode, the monitor would dim a bit after a while.
    This mechanism is to protect the panel to be used for a longer...
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    863

    Dear all, We have identified the issue and now...

    Dear all,
    We have identified the issue and now working with supplier on the solution.
    Really sorry for the inconvenience caused.
    Once there is anything new, I will post it here.
    Thank you.
  6. Hello 3dw4edTm, Are you able to update the VBIOS...

    Hello 3dw4edTm,
    Are you able to update the VBIOS now?
    Thank you.
  7. Hello onnair, Looking forward to the picture or...

    Hello onnair,
    Looking forward to the picture or video.
    Thank you.
  8. Hello marvinn, Please PM your RMA number or...

    Hello marvinn,
    Please PM your RMA number or product SN.
    Thank you.
  9. Replies
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    1,321

    Dear all, We are aware of the issue with BIOS...

    Dear all,
    We are aware of the issue with BIOS 2005 when using 30 series display card.
    New BIOS will be released soon.
    If you have further concern about this, please PM me your product SN and...
  10. Replies
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    863

    Hello Cool Barn & Emamuel, Thank you both so...

    Hello Cool Barn & Emamuel,
    Thank you both so much for the detail description and video.
    I have reported to the designers to dig in.
    Will keep you updated.
  11. Dear both, may you share a video of how the...

    Dear both,
    may you share a video of how the issue occurred?
    I will check on BIOS 404 as well.
    Thank you.
  12. Hello marvinn, Do you still have the dimming or...

    Hello marvinn,
    Do you still have the dimming or flickering issue?
    May you capture some video of the issue and share with us?
    Thank you.
  13. Hello Alpha23, May you PM me your RMA number?...

    Hello Alpha23,
    May you PM me your RMA number?
    Thank you.
  14. Dear all, After checking internally, the...

    Dear all,
    After checking internally, the temperature of your PCH is normal.PCH can stand the heat up to 108C.
    Eventhough the device is idling, the system is still running, so an amount of heat...
  15. Dear both, May you share the feedback log...

    Dear both,
    May you share the feedback log through the GUI to our technical support?
    Please send the log after you connect GT-AX11000 with RP-AX56U, then send another log when you connect GT-AX11000...
  16. Replies
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    863

    Hello Cool Barn, May you share the alarm website...

    Hello Cool Barn,
    May you share the alarm website with me? The issue start after you start using that website? or just simply after you change the DAC?
    and may you record a short video of the noise...
  17. Hello Cool Barn, for better communication. I...

    Hello Cool Barn,
    for better communication. I will reply you in your original thread,
    please kindly reply there as well.
    This thread will be closed but stay here as record.
    Thank you.
  18. Replies
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    185

    Hello Loxnar, may you share some screenshot of...

    Hello Loxnar,
    may you share some screenshot of your setting? or provide feedback log through the router GUI?
    and please refer to below FAQ
    https://www.asus.com/support/FAQ/1030641/
    If you set...
  19. Dear both, I have reported this issue as well. ...

    Dear both,
    I have reported this issue as well.

    Dear enterfornone,
    About your warranty issue, I would like to explain more.
    We have local and global warranty for all product.
    local warranty is...
  20. Hello Static, I know the dim is random, but I...

    Hello Static,
    I know the dim is random, but I was hoping if there is a chance to capture the issue since it happens quite often as you describe.
    After knowing your setting by word, and see how the...
  21. Dear all, May I know which motherboard you are...

    Dear all,
    May I know which motherboard you are using and which motherboard BIOS is it?
    Thank you.
  22. Hi there, How about under BIOS? how many GB or...

    Hi there,
    How about under BIOS? how many GB or how many RAM is detected? please share the screenshot with us
    and in task manager?
    Thank you.
  23. Replies
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    944

    Dear all, We are aware of the issue with BIOS...

    Dear all,
    We are aware of the issue with BIOS 2005 when using 30 series display card.
    New BIOS will be released soon.
    If you have further concern about this, please PM me your product SN and...
  24. Replies
    181
    Views
    24,597

    Hi EU users, Sorry for the confusion. due to the...

    Hi EU users,
    Sorry for the confusion. due to the sales condition and local regulation, things are more complicated for you.
    Some of you can not send the device to repair yourself, and must go...
  25. Dear all, May you specify your BIOS version and...

    Dear all,
    May you specify your BIOS version and share a picture or video of how the LED lights up or blinking?
    Thank you.
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