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Type: Posts; User: Bill@ASUS

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  1. Hello mdgadley Can you please send me a PM with...

    Hello mdgadley
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name: ...
  2. Hello Wobbler I would also suggest to send your...

    Hello Wobbler
    I would also suggest to send your unit for check ups and repairs
    Thank you
  3. Replies
    4
    Views
    3,663

    Hello SlackROG Thank you for your inquiry. About...

    Hello SlackROG
    Thank you for your inquiry. About this bug , can you help filling out the form in the link below?
    I'll pass this to our tech team directly for further investigation and analysis....
  4. Hello Luigi408 Can you please send me a PM with...

    Hello Luigi408
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name: ...
  5. Hello all Are the drivers and firmware visible...

    Hello all
    Are the drivers and firmware visible on our official website?
    I can see them clearly on the Global site though.
    https://www.asus.com/Headphones-Headsets/ROG-Centurion/HelpDesk_Download/...
  6. Replies
    7
    Views
    4,556

    Hello PoiPoire I saw your video and "video TDR...

    Hello PoiPoire
    I saw your video and "video TDR failure" appeared in the BSOD
    Have you done anything about that?
    Than you
  7. Replies
    44
    Views
    43,717

    Hello red454 Thanks for the feedback form Do...

    Hello red454
    Thanks for the feedback form
    Do you remember what's the version of Windows before updating to the Creators fall update?
    Also, do you remember which version of AI suite did you...
  8. Replies
    44
    Views
    13,107

    Hello all I'm sorry but we can only guarantee...

    Hello all
    I'm sorry but we can only guarantee behaviors within the SPEC set by RAM manufacturers
    We can not offer support on any over SPEC behaviors, thank you
  9. Replies
    44
    Views
    43,717

    Hello all Thank you for your inquiry. About this...

    Hello all
    Thank you for your inquiry. About this issue , can you help filling out the form in the link below?
    I'll pass this to our tech team directly for further investigation and analysis....
  10. Hello jamyzgenius Thank you for your inquiry....

    Hello jamyzgenius
    Thank you for your inquiry. The screen should not be resetting in so many scenarios.
    Do you remember what you had done before this?
    I would suggest to RMA your unit if you are...
  11. Replies
    44
    Views
    43,717

    Hello Riicckk Thanks for the reminder, apology...

    Hello Riicckk
    Thanks for the reminder, apology for my typo
  12. Replies
    4
    Views
    1,935

    Hello kokobsb Can you tell me which headset are...

    Hello kokobsb
    Can you tell me which headset are you using?
    Have you set your game audio settings to meet your output device?
    Thank you
  13. Replies
    44
    Views
    43,717

    Hello all Can you guy help me check that if it...

    Hello all
    Can you guy help me check that if it is the Windows 10 Creators fall update that "caused" this issue?
    Can you also tell me which version (build, service pack) of WIn10 are you using...
  14. Hello KeksimusMaximus Can you tell me which...

    Hello KeksimusMaximus
    Can you tell me which motherboard in particular are you trying to register?
    I've checked our registration page and it seems that all the models are available on the list
    Is...
  15. Replies
    20
    Views
    5,120

    Hello Bluejay423 I've checked the website with...

    Hello Bluejay423
    I've checked the website with Google Chrome and IE11
    There's nothing wrong with the download page, thank you
  16. Hello keyth Please wait and see if the solution...

    Hello keyth
    Please wait and see if the solution provided is acceptable.
    If not, can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:...
  17. Replies
    1
    Views
    1,289

    Hello Helmet_Unbuckled I'm sorry but we don't...

    Hello Helmet_Unbuckled
    I'm sorry but we don't answer this kind of question here, especially we do not recommend opening/disassemble your product if you are NOT SURE what you are doing. If you want...
  18. Replies
    44
    Views
    13,107

    Hello all To anyone who's experiencing this...

    Hello all
    To anyone who's experiencing this issue, can you tell me what else happened when the cold boot issue occurred. (EX: a Q-code appeared or any LED lit up) Also, please try out one of the...
  19. Replies
    2
    Views
    1,755

    Hello xSonic521x Do you have a sample of this...

    Hello xSonic521x
    Do you have a sample of this clipping sound that you are referring to?
    Any custom settings on the sonic studio? Have you tried updating\reinstalling firmware or drivers?
    Are you...
  20. Replies
    12
    Views
    5,048

    Hello GamingDj Do you have any photos showing...

    Hello GamingDj
    Do you have any photos showing this issue?
    Also, can you tell me which version of the software and firmware are you using currently?
    Thank you
  21. Hello justz I would suggest you to RMA your...

    Hello justz
    I would suggest you to RMA your unit, thank you
  22. Replies
    2
    Views
    3,344

    Hello NeptunesTrident Is this what you are...

    Hello NeptunesTrident
    Is this what you are referring to?
    https://www.asus.com/Motherboard-Accessory/VGA-HOLDER/
    Also, are you currently in Switzerland?
    Thank you
  23. Replies
    2
    Views
    1,205

    Hello vpca Thank you for your information I've...

    Hello vpca
    Thank you for your information
    I've passed this information to our local personnel
    Thank you
  24. Replies
    4
    Views
    2,000

    Hello Marlen Hmmm...that's strange. I've...

    Hello Marlen
    Hmmm...that's strange.
    I've checked your card and it only has local warranty.
    Normally, You can still send your unit for repairs locally, but fees will be charged, depending on local...
  25. Replies
    2
    Views
    1,205

    Hello vpca Can you please send me a PM with any...

    Hello vpca
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name: ...
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