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  1. Hi nuno_cruz, May I double confirm you have...

    Hi nuno_cruz,
    May I double confirm you have installed AI Suite successfully on bios 8601 and have the issue after reinstall windows 10 on 8601?
    Could you please help to share your motherboard...
  2. Hi armax, After checked with our local team and...

    Hi armax,
    After checked with our local team and tech team again, the damage is not covered in warranty.
    Our local team have contacted you and sent the card back to you yesterday.
    Thank you.
  3. Hi ChrisL1971, After checked with our tech team...

    Hi ChrisL1971,
    After checked with our tech team again, the future bios 317 will be AGESA version 1.2.0.7(not AGESA version 1.2.7.0).
    However, we don't have clear schedule so far, but it may after...
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    Hi Shosiu, Did you get the above results on...

    Hi Shosiu,
    Did you get the above results on formal bios 1620 or special bios?
    What value do you setup with negative offset (APE disabled, C-states enabled) and have freezing issues when loading...
  5. Hi jnelsoninjax, If you have cross checked all...

    Hi jnelsoninjax,
    If you have cross checked all components but the issue persists, or have concerns about the motherboard, please send RMA for further examination.
    Thank you.
  6. Hi nuno_cruz, If you tried installing AI Suite 3...

    Hi nuno_cruz,
    If you tried installing AI Suite 3 V3.00.69 but not working, please download AI Suite 3 Cleaner from the link below....
  7. Hi armax, May I have the serial number and RMA...

    Hi armax,
    May I have the serial number and RMA number via pm?
    Thank you.
  8. Hi WolfMan_007, I've sent a PM to you. Please...

    Hi WolfMan_007,
    I've sent a PM to you. Please help to check it.
    Thank you.
  9. Hi Megascrypt, Our tech team have tested ROG...

    Hi Megascrypt,
    Our tech team have tested ROG CROSSHAIR VIII DARK HERO motherboard at hand. Since we don't have the same ram model CORSAIR Vengeance LPX 64GB (4 x 16GB) CMK64GX4M4B3200C16, tested...
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    Hi tjpsnj, If you send motherboard to RMA,...

    Hi tjpsnj,
    If you send motherboard to RMA, repair center will test whether there is hardware related issue.
    If not, probably it is software/settings conflict or affected by other components....
  11. Hi nuno_cruz, Do you have another hard disk to...

    Hi nuno_cruz,
    Do you have another hard disk to reinstall windows and install AI Suite 3 V3.00.69 before windows update?
    Thank you.
  12. Hi nuno_cruz, Do you mean the issue occur after...

    Hi nuno_cruz,
    Do you mean the issue occur after reinstall windows 10 without any third party apps installed?
    Did you click AsusSetup.exe or Setup.exe to install AI Suite? Please install it through...
  13. Hi Radical_53, Glad to see it is working fine....

    Hi Radical_53,
    Glad to see it is working fine.
    Thank you for your update.
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    Hi tjpsnj, The cause of auto reboot is various....

    Hi tjpsnj,
    The cause of auto reboot is various.
    As you have tried other OS disk, we would suggest try cross check other components if it is possible.
    If you have concerns about the motherboard,...
  15. Hi Shoktronic, Did you change any components or...

    Hi Shoktronic,
    Did you change any components or settings before the issue occurred?
    Does the issue also happen on bios 3802 with bios all default settings(no OC)?
    Thank you.
  16. Hi Radical_53, Thank you for your reply. Have...

    Hi Radical_53,
    Thank you for your reply.
    Have you tested ram stick in each ram slot one by one and there is no boot issue with all of the ram sticks and ram slots once XMP enabled?
    Are you able...
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    Hi tjpsnj, Did you change any components or...

    Hi tjpsnj,
    Did you change any components or settings before the issue occurred?
    Does it also auto reboot on bios 1403 with bios all default settings(no OC)?
    Thank you.
  18. Hi JamesJB50, If you would like to disable...

    Hi JamesJB50,
    If you would like to disable standby power of the USB connected device, please refer to the following link.
    https://www.asus.com/support/FAQ/1042220/
    For the lighting effect, please...
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    Hi TrebleTA, Do you use the same DSL cable when...

    Hi TrebleTA,
    Do you use the same DSL cable when connecting to ISP device and DSL-AX82U?
    How did you check vdsl2 line speed on ISP device and DSL-AX82U?
    Does the issue occurs again after unplugging...
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    Hi TrebleTA, I don't see the time information on...

    Hi TrebleTA,
    I don't see the time information on 9/16 pm and just received some mac address and email address.
    If you have booting issue on 9/16 and have sent feedback after that, could you please...
  21. Hi krivonos-kolya, For ROG phone issue, please...

    Hi krivonos-kolya,
    For ROG phone issue, please discuss it in ZenTalk Forum.
    https://zentalk.asus.com/en/categories/rog3-ww
    Thank you.
  22. Hi Radical_53, May I double confirm you can turn...

    Hi Radical_53,
    May I double confirm you can turn on the pc on bios 2004 with bios all default settings(no OC), but the pc is no boot with only XMP I enabled? Or it is no boot with other...
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    Hi l0velave19, How often did it occurs? like...

    Hi l0velave19,
    How often did it occurs? like every 10 seconds?
    In addition to mouse, does keyboard or USB flash drives also constant disconnect?
    Have you updated to PD FW Version 005?
    Does it...
  24. Hi Icehunter, Sorry for late reply. The WHEA...

    Hi Icehunter,
    Sorry for late reply. The WHEA Error on ASUS motherboards is a Gen4 signal, M.2 SSD and related driver compatibility message, not a hardware design issue on the motherboard itself, and...
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    Hi Dark Emperor, Is the motherboard at you hand...

    Hi Dark Emperor,
    Is the motherboard at you hand or still in service center?
    May I double confirm you don't have pictures or videos of this part before you sent the motherboard to repair at second...
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