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  1. Hello _H0PE_ We recommend bringing your unit to...

    Hello _H0PE_
    We recommend bringing your unit to your local company for repairs
    This may be the quickest way for you
    Thank you
  2. Hello migsmigs If the issue persist, please...

    Hello migsmigs
    If the issue persist, please send it in for RMA
    Our engineers will test it out for you
    Thank you
  3. Hello all Thank you for your inquiry. About this...

    Hello all
    Thank you for your inquiry. About this issue , can you help filling out the form in the link below?
    I'll pass this to our tech team directly for further investigation and analysis....
  4. Replies
    6
    Views
    6,266

    Hello RaffieKol Thank you for your inquiry....

    Hello RaffieKol
    Thank you for your inquiry. About this issue , can you help filling out the form in the link below?
    I'll pass this to our tech team directly for further investigation and analysis....
  5. Replies
    4
    Views
    2,280

    Hello IiAreAndy Have you tried it on other...

    Hello IiAreAndy
    Have you tried it on other computers?
    Any error messages you can share with us?
    If the issue persist, please return your monitor if you can, or RMA it.
    Our engineers will assist...
  6. Hello ng4ever Please try out xeromist and...

    Hello ng4ever
    Please try out xeromist and MasterC's tips
    If the issue persist, please return it. It may be a defective unit
    Thank you
  7. Hello tezus Have you installed the utility...

    Hello tezus
    Have you installed the utility application for this keyboard?
    You can find it here:...
  8. Replies
    14
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    3,505

    Hello kathampy Thank you for your PM. I've...

    Hello kathampy
    Thank you for your PM. I've passed your info to our local personnel
    Thank you
  9. Replies
    8
    Views
    2,816

    Hello Chango_Chaos Thank you for your feedback....

    Hello Chango_Chaos
    Thank you for your feedback. We you tell me which firmware version are you on now?
    Does the issue appear afterwards?

    Thank you
    Hello LdGallifreyan
    Which firmware are you...
  10. Replies
    14
    Views
    3,505

    Hello Can you please send me a PM with any of...

    Hello
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
  11. Hello migsmigs Please keep in mind that you...

    Hello migsmigs
    Please keep in mind that you must turn off Gsync mode on your graphic card settings in order to set a fixed refresh rate for OC.
    Can you please send me a PM with any of the...
  12. Replies
    1
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    1,074

    Hello siopoudis I'm not sure what is going on...

    Hello siopoudis
    I'm not sure what is going on here
    but I would suggest to send it for RMA if you are unsure what to do next, thank you
  13. Replies
    3
    Views
    2,101

    Hello roguelvlup I'm sorry but we don't answer...

    Hello roguelvlup
    I'm sorry but we don't answer this kind of question here
    Also, PLEASE read the below thread before posting in the SERVICE-RELATED INQUIRIES, thank you...
  14. Replies
    44
    Views
    33,268

    Hello red454 I see. but it's great to hear that...

    Hello red454
    I see. but it's great to hear that the AI suite works for you again.
    If you have any issue regarding the AI suite, please inform me, thank you :)
  15. Replies
    44
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    33,268

    Hello alexhammer Can you also help me fill out...

    Hello alexhammer
    Can you also help me fill out the form that I mentioned on the second page?
    Please also mention your forum account ID when you send out the form to me so that I will know that's...
  16. Replies
    1
    Views
    654

    Hello Snake9419 Can you please send me a PM with...

    Hello Snake9419
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name: ...
  17. Replies
    3
    Views
    1,842

    Hello USERMAC I've replied your issue in your...

    Hello USERMAC
    I've replied your issue in your other post, thank you
  18. Replies
    4
    Views
    2,563

    Hello Richie2K Can you provide photos of this...

    Hello Richie2K
    Can you provide photos of this issue?
    Thank you
  19. Replies
    44
    Views
    33,268

    Hello red454 The report did not include the...

    Hello red454
    The report did not include the information that I mentioned before.
    Can you provide the answers that I asked before? Thank you for the support.
  20. Hello USERMAC Can you please send me a PM with...

    Hello USERMAC
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name: ...
  21. Replies
    5
    Views
    1,163

    Hello Marco.da.man Have you RMAed your product?...

    Hello Marco.da.man
    Have you RMAed your product?
    I'm sorry but I can not track your progress in any way since you didn't provide any information.
    Thank you
  22. Replies
    44
    Views
    33,268

    Hello red454 We tried to duplicate this issue...

    Hello red454
    We tried to duplicate this issue with no success. Our settings are all on default, though.
    Can you provide a list of installed applications? Also, do you have any custom settings on...
  23. Hello Flagstang Have you tried plugging to a...

    Hello Flagstang
    Have you tried plugging to a different USB port or different computer?
    if the issue persist, I would suggest to RMA your unit. Thank you
  24. Replies
    7
    Views
    2,893

    Hello fexnok Are you on the latest firmware...

    Hello fexnok
    Are you on the latest firmware version?
    What's the result of the RMA of the Thunderbolt EX3 cards?
    Is this issue happening on other motherboards when using Thunderbolt EX3 cards?...
  25. Replies
    5
    Views
    1,163

    Hello Marco.da.man Please read the following...

    Hello Marco.da.man
    Please read the following thread before posting any thread in the Service-Related Inquiries section...
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