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  1. Hi Sahan, Please kindly provide message me the...

    Hi Sahan,

    Please kindly provide message me the email address you have used to communicate with our redemption team to help us identify your profile.

    Many thanks for your kind helps in advanced....
  2. Hi Brad, Please private message me the photo...

    Hi Brad,

    Please private message me the photo of the serial number label on your motherboard and graphics card instead of on the box as originally provided, I will sort your case out.

    regards,
    ...
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    1,669

    English please...

    English please...
  4. Hi True2456, After verifying with our RMA...

    Hi True2456,

    After verifying with our RMA team, it is confirmed that your motherboard was badly corroded beyond repairable level (PCB damage), hence was rejected.
    Unfortunately environmental...
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    2,988

    Hi dan_ta22, Please kindly help to check if...

    Hi dan_ta22,

    Please kindly help to check if you have installed other hardware monitor or fan control software in the system.
    If yes, unload them, and you should have your fan control back to...
  6. Hi mikex999, To our understanding the bundled...

    Hi mikex999,

    To our understanding the bundled version of AiSuite 3 for STRIX Z370 F Gaming should not have this problem.
    Please kindly advice if you have installed GPUTweak II. If yes, which...
  7. Hi RaskTreve, Yes, BIOS update will be...

    Hi RaskTreve,

    Yes, BIOS update will be required.
    At the moment we are still awaiting for update from AMD for official release of this NVMe RAID function. Please stay tuned for updates.
  8. Official Site ready: ...

    Official Site ready:

    https://www.asus.com/aimesh/
  9. AMD Launches NVMe RAID Support on Thread Ripper

    Speed has been human’s long desire for generations. There is a need for speed in cars, networks, and of course storage.
    Previously, we were bottlenecked by the narrow DMI 3.0 bus at the peak...
  10. Update from Wilson_Deng from the original post: ...

    Update from Wilson_Deng from the original post:

    (09/22) New beta available today for RT-AC86U, RT-AC68U
    - Improve system stability
    https://drive.google.com/open?id=0ByEpTc0fDkeqZ21wbTFCeVZoa2M
    ...
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    1,982

    Hi there, First things first, try have a feel...

    Hi there,

    First things first, try have a feel on your watercooling and see if it is pumping water through. I have a feeling your water pump is not regulating water.

    regards,
  12. Sticky: Hi machpety, Please run "Setup.exe" instead of...

    Hi machpety,

    Please run "Setup.exe" instead of "AsusSetup.exe", it should fix the problem you are having.

    regards,
  13. Replies
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    3,124

    Hi Thomas, Sounds like your monitor has...

    Hi Thomas,

    Sounds like your monitor has developed a fault. Please kindly get in contact with our call centre team to arrange RMA for your monitor.

    1300 278 788

    regards,
  14. [Official Beta] AMAS (ASUS multiple Access-point system) beta test starts now

    What is AMAS?

    AMAS (Temporarily name) is ASUS Multiple Access-Point System, the core feature is to combine ASUS powerful routers to form a whole home coverage WiFi system with centralized control...
  15. Hi Kattz, The part regarding not being able to...

    Hi Kattz,

    The part regarding not being able to build surroundview without engaging SLI when having two of the same GPU in the system may possibly be a limitation of Nvidia driver. I have escalated...
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    1,851

    Hi Psycrow, That is pretty much expected, as...

    Hi Psycrow,

    That is pretty much expected, as you are attempting to do two things:

    - Running at a non-optimal resolution.
    - Running at a resolution that makes the pixel density lower.

    Mind...
  17. Replies
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    1,725

    Hi BigBaller3000, Can you please enter BIOS...

    Hi BigBaller3000,

    Can you please enter BIOS and press F5 to load BIOS default and see if that makes any different?
    If yes, please kindly specify every single change you have made in the BIOS...
  18. Replies
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    1,765

    Sorry to inform you, but the promotion ended...

    Sorry to inform you, but the promotion ended almost one month ago...

    You will see it when you click on "Home" at the top.
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    1,090

    It shouldn't be a problem after moving into ACPI...

    It shouldn't be a problem after moving into ACPI APIC aware OS.
  20. Replies
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    1,645

    Hi ItsImportant, 1. Yes, 1.04.43 has already...

    Hi ItsImportant,

    1. Yes, 1.04.43 has already fixed the SPD corruption issue.

    2. Yes, Corsair Vengeance RGB DDR4 modules are now supported with the new version.

    3. They may or may not work....
  21. Sticky: Hi there, Please read the solution from the...

    Hi there,

    Please read the solution from the top of this post.

    regards,
  22. Replies
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    2,482

    Hi John998, Thank you for the update. Please...

    Hi John998,

    Thank you for the update.
    Please kindly help to check your private message, if you can help to provide the serial number of both case and RMA number of the first case, we will be able...
  23. Hi Zandor84, Good news, the said limitation on...

    Hi Zandor84,

    Good news, the said limitation on XG STATION 2 is resolved via the latest Nvidia graphics driver, along side some performance boost. With the new 382.33 driver, you can now:
    1....
  24. Replies
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    2,561

    Hi Laremin, From experience, if the coil whine...

    Hi Laremin,

    From experience, if the coil whine is from the motherboard, they will most likely to occur when your CPU is under lower power state.

    I will suggest to enter BIOS setup and disable...
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    1,290

    Hi taz2003, As long as the fans to get managed...

    Hi taz2003,

    As long as the fans to get managed (dynamic adjustment with the change of temperature, spin down to 0RPM and spin from 0RPM), that should be reasonable.

    regards,
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