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  1. If you can hear the TV clearly then the quality...

    If you can hear the TV clearly then the quality of the mic isn't the issue. Is your friend's voice loud and clear too?
    Perhaps try lower the mic gain?
  2. Sticky: Sorry, I don't understand. Stereo is 2 channels...

    Sorry, I don't understand. Stereo is 2 channels (left & right), why do you want the center channel to be active?
  3. Sticky: Here is a link to previous versions of Centurion...

    Here is a link to previous versions of Centurion firmware.
    https://drive.google.com/open?id=1FE8DNtCuuEjcTLwe5xoG35t3v-M6tcAq

    From what we can tell, there is nothing to fix. You will find that...
  4. So that we know if the Aura software is working...

    So that we know if the Aura software is working with your Formula, do selected Aura effects work correctly after shutdown?
    77472
    Are you able to turn the effects off?
    77473
  5. Just to clarify, you've played with these...

    Just to clarify, you've played with these settings in UEFI already?
    77471
  6. Thread: Deleted

    by MasterC@ASUS
    Replies
    153
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    167,300

    Which mouse do you have? (The Gladius II has a...

    Which mouse do you have? (The Gladius II has a hold button)
    Do you want the macro function to hold a keyboard or mouse button?
  7. Can you have a look in UEFI BIOS to see if "LED...

    Can you have a look in UEFI BIOS to see if "LED EC Version" is showing? (Main page)
  8. Replies
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    1,820

    Very strange, worked for me when I tried with the...

    Very strange, worked for me when I tried with the same post... twice, once with an image.

    Currently looking into this issue.
  9. Thread: Deleted

    by MasterC@ASUS
    Replies
    17
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    6,399

    That was a strange issue, I didn't encounter...

    That was a strange issue, I didn't encounter that. Glad it's resolved now.
  10. Thread: Deleted

    by MasterC@ASUS
    Replies
    17
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    6,399

    Generally, if the mouse polls less frequently (to...

    Generally, if the mouse polls less frequently (to check for activity) when in sleep mode then it prolongs the battery life. I will discuss this with the software team, I wasn't used to the delay...
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    We could not replicate this issue on the GL504VM,...

    We could not replicate this issue on the GL504VM, currently waiting on the results for the GL503VM. Sorry for the wait.
  12. Hi Marco, Sorry to hear about your bad...

    Hi Marco,

    Sorry to hear about your bad experience. In the future, the Service-Inquiries section would be a better place to post if you are in need of assistance for RMAs. I will talk to our...
  13. Replies
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    Sorry about that. If posting again in the future,...

    Sorry about that. If posting again in the future, the response is generally faster if posted in the specific sections (ROG & Strix Gaming Keyboards). Thanks....
  14. One of the significant upgrades in Armoury II is...

    One of the significant upgrades in Armoury II is driver-based macros. This means Armoury software does not need to be open for macros to work, however, you will need MacroAgent to be running as a...
  15. Sorry, the Strix Impact never had the profile...

    Sorry, the Strix Impact never had the profile switching function (only one software profile).
  16. Replies
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    1,820

    Did you get an error message? If so, can you...

    Did you get an error message? If so, can you provide a screenshot?
  17. Replies
    39
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    1,820

    @Arne, Everything okay now?

    @Arne,

    Everything okay now?
  18. Sticky: You can revert to the official firmware here: ...

    You can revert to the official firmware here:
    https://www.asus.com/Headphones-Headsets/ROG-Centurion/HelpDesk_Download/
  19. Sticky: Only two spectrum modes have been modified. If...

    Only two spectrum modes have been modified. If you wish to have true 7.1 again, just use the other 2 modes or press the volume knob to disable spectrum modes. If you are unsatisfied with the lack of...
  20. Replies
    4
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    732

    Sorry for the delayed response. The ROG Strix...

    Sorry for the delayed response. The ROG Strix Flare COD Edition is not affected by that issue, so you don't need to be concerned about the firmware version.
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    We have found that the CPU usage is much higher...

    We have found that the CPU usage is much higher when iCUE is installed. Can you guys provide feedback so we know if uninstalling iCUE gives you the same results?

    Our test system without iCUE...
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    Although the Fusion 700 is able to sync the...

    Although the Fusion 700 is able to sync the lighting effects with other capable headsets, it still needs to be connected to the USB port for audio and power. If you are streaming to the Fusion 700...
  23. Can you help us take a screenshot of the error...

    Can you help us take a screenshot of the error message after you click OK?
  24. Replies
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    2,299

    ROG Aura from the Microsoft Store doesn't work...

    ROG Aura from the Microsoft Store doesn't work either? Can you provide a screenshot? Thanks.

    Armoury II is for syncing the headset with peripherals only, not the laptop lighting.
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    Keep in mind that Aura software is different for...

    Keep in mind that Aura software is different for ROG laptops, you'll need to download ROG Aura from the Microsoft Store:
    77280

    Give that a try.
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