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Type: Posts; User: STARRAIN@ROG

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  1. Hi Oafed, May I have the following information?...

    Hi Oafed,
    May I have the following information?
    - the serial number of your motherboard via PM
    - the brand and model name of your CPU, ram, PSU, monitors and drives in M.2_1 and M.2_2
    (Please...
  2. Hi Esskay, If you have made sure there is no...

    Hi Esskay,
    If you have made sure there is no issue with bios default settings, you can adjust settings like enabling xmp again to see if get a stutter again.
    To narrow possible causes down, please...
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    Hi rosefire, If the occurrence frequency is less...

    Hi rosefire,
    If the occurrence frequency is less and you would like to send RMA for examination, please consider sending RMA when get the issue often.
    Thank you.
  4. Hi Esskay, Sorry I'm not sure if command line...

    Hi Esskay,
    Sorry I'm not sure if command line tools are working.
    If it is no issue currently, we would suggest use it with bios all default settings.
    Thank you.
  5. Hi Oafed, May I double confirm you can't see RGO...

    Hi Oafed,
    May I double confirm you can't see RGO logo after restart and just black screen?
    Have you tried only one monitor connecting and with HDMI? Did you get same black screen?
    Does black...
  6. Hi gabriel.rodriguez, Have you tried with...

    Hi gabriel.rodriguez,
    Have you tried with another PSU but the issue persists?
    Thank you.
  7. Hi nuno_cruz, Thank you for your confirmation....

    Hi nuno_cruz,
    Thank you for your confirmation.
    I'll consult our tech team more about it.
  8. Hi Esskay, I'm afraid USB BIOS Flashback is not...

    Hi Esskay,
    I'm afraid USB BIOS Flashback is not supported on ROG STRIX B450-F GAMING, and EZ flash 3 probably not able to downgrade BIOS.
    If it also happens on bios 4901 with bios all default...
  9. Hi feuxeu77, If you have made sure firmware...

    Hi feuxeu77,
    If you have made sure firmware updated but some keys still not working, please consult retailer for warranty.
    Thank you.
  10. Hi axiumone, Could you please also try Marvell...

    Hi axiumone,
    Could you please also try Marvell Ethernet connection Driver V3.0.19.0 and disable "Recv Segment Coalescing (IPv4) and (IPv6 if needed)" in LAN adapter properties to see if it works?...
  11. Hi Oafed, Did the issue occur after any settings...

    Hi Oafed,
    Did the issue occur after any settings or components changed? or since first build?
    May I have the bios version and bios settings?
    Do you only use one monitor or two?
    Thank you.
  12. Hi Tommy M, If you would like to discuss more...

    Hi Tommy M,
    If you would like to discuss more about overclocking, please head over to the following sub-forum.
    https://rog.asus.com/forum/forumdisplay.php?204
    Probably users there can share more...
  13. Hi Esskay, Do you mean didn't have the...

    Hi Esskay,
    Do you mean didn't have the stuttering issue even with fTPM enabled on bios 4801?
    Which game you run and have the stuttering issue? Does it occur on the specific games?
    Does it also...
  14. Hi black_sb, Is the new bios you mentioned 2004?...

    Hi black_sb,
    Is the new bios you mentioned 2004?
    Have you tried reverting bios to 1601 after have XMP issue to check it again? Was it working fine after revert bios to 1601?
    Please also check the...
  15. Hi AliAPCMR, Which PCIE slots you have tried but...

    Hi AliAPCMR,
    Which PCIE slots you have tried but have freezing, auto restart and BSOD issues when playing youtube videos?
    Are the rtx 3080 and rtx3080ti graphics cards are our products? May I have...
  16. Hi rsnelson, Have you updated all items in...

    Hi rsnelson,
    Have you updated all items in update center and restarted the pc but the issue persists?
    May I have the model name of your motherboard, the bios version, the bios settings and a video...
  17. Hi gabriel.rodriguez, Could you please help to...

    Hi gabriel.rodriguez,
    Could you please help to check pm?
    Thank you.
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    Hi Asryan, Can you turn on the pc again? May I...

    Hi Asryan,
    Can you turn on the pc again?
    May I have the bios version and bios settings?
    For Q code 00, please refer to the instructions in the following link....
  19. Hi nuno_cruz, May I know what apps and how long...

    Hi nuno_cruz,
    May I know what apps and how long you ran the apps before got BSOD or freezing on bios 8601?
    Looks like it was working flawlessly on bios 8601 for a while but had issues later. Was...
  20. Hi nuno_cruz, May I double confirm you have...

    Hi nuno_cruz,
    May I double confirm you have installed AI Suite successfully on bios 8601 and have the issue after reinstall windows 10 on 8601?
    Could you please help to share your motherboard...
  21. Hi armax, After checked with our local team and...

    Hi armax,
    After checked with our local team and tech team again, the damage is not covered in warranty.
    Our local team have contacted you and sent the card back to you yesterday.
    Thank you.
  22. Hi ChrisL1971, After checked with our tech team...

    Hi ChrisL1971,
    After checked with our tech team again, the future bios 317 will be AGESA version 1.2.0.7(not AGESA version 1.2.7.0).
    However, we don't have clear schedule so far, but it may after...
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    Hi Shosiu, Did you get the above results on...

    Hi Shosiu,
    Did you get the above results on formal bios 1620 or special bios?
    What value do you setup with negative offset (APE disabled, C-states enabled) and have freezing issues when loading...
  24. Hi jnelsoninjax, If you have cross checked all...

    Hi jnelsoninjax,
    If you have cross checked all components but the issue persists, or have concerns about the motherboard, please send RMA for further examination.
    Thank you.
  25. Hi nuno_cruz, If you tried installing AI Suite 3...

    Hi nuno_cruz,
    If you tried installing AI Suite 3 V3.00.69 but not working, please download AI Suite 3 Cleaner from the link below....
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