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Well its been 4 1/2 months since this all started and 5 weeks since I PM'd Mason, was told by customer service that someone would call me in 24-48 hours, and complained to BBB. Today I received a...

I did receive the computer back with the help of Mason, unfortunately with some new problems. Although they did repair their previous damage. I have attached a copy of the letter I sent to Mason....

1171 Montague Expressway
Milpitas, CA 95035

I sent a PM to Mason on Monday and have not heard anything, he must be out of office. I will try cl-Scott, hopefully he can help.

The first week of July 2012 my G53 went in for repair of a broken power plug port. 2 weeks later the computer was returned to me without "my original box" I sent with it, computer housing was cracked...