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Words fail me.

You told the OP to PM Mason@ASUS. Mason is the ONLY person who can help when you have a problem RMA situation. Fortunately, he's very successful at it, so ultimately, the OP should be OK.

I think it would be a good idea for @cl-scott to check out the Milpitas Service Center. It could help ASUS by getting a fresh view of what's actually happening there. It sounds like there is...

WOW - It wasn't long ago I read that was the BEST ASUS Repair Facility in the US. What an embarassment!

Do PM Mason@ASUS on this forum. He has helped many in your situation.

What is the address of the ASUS Repair Center you're using for your multiple RMA's?