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Type: Posts; User: cl-Adrian@ROG

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  1. I'm sorry to hear about your issue, please reach...

    I'm sorry to hear about your issue, please reach out to me via Email or Private message.
    I'll do my best to solve your problem as fast as i can.

    My email is cl-adrian@asus.com.:
  2. Sorry for the delay but can your clear your CMOS...

    Sorry for the delay but can your clear your CMOS and see from there?
  3. Can you give us more details on the matter, and...

    Can you give us more details on the matter, and your full specification. as this issue can arise for many reasons.
  4. Glad everything worked out.

    Glad everything worked out.
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    I'll double check on my end if i can get an...

    I'll double check on my end if i can get an estimated date, you'll be the first i tell.
  6. Can you give your full system specification...

    Can you give your full system specification including your headphones. Have you tried disabling Realtek HD Manager?
  7. Same applies in your case as well, Please...

    Same applies in your case as well,

    Please accept our apologies for any delay as we are resolving all Call of Black Ops4 promotion cases. The email you can contact for further support is...
  8. Please accept our apologies for any delay as we...

    Please accept our apologies for any delay as we are resolving all Call of Black Ops4 promotion cases. The email you can contact for further support is support@asus-promotion.com. We’ll be sure verify...
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    What's in your build? Are your upgrading your...

    What's in your build?

    Are your upgrading your storage or starting fresh?

    Also prioritize your M.2 as the boot drive.
    Try getting into BIOS and make sure you've set PCI on your m.2.
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    Great Specs! They main key differences is ...

    Great Specs!

    They main key differences is
    Extreme = geared for superior overclocking (More settings)
    Formula = geared towards watercool enthusiast
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    Can you provide more details on your motherboard,...

    Can you provide more details on your motherboard, I'm having a hard time figuring this out for you. Is it ASUS or MSI?
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    1,725

    Try clear your CMOS and check if you have any...

    Try clear your CMOS and check if you have any other applications that control RGBs. You can also check your settings in your BIOS to see if Aura is disabled.
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    The Maximus XI Extreme will be released in...

    The Maximus XI Extreme will be released in December.
  14. Replies
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    5,416

    What version Aura, and BIOS are you currently...

    What version Aura, and BIOS are you currently using?

    Try updating both of them.
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    Can you send us more detail on the matter? ...

    Can you send us more detail on the matter?

    What's your full specification?


    Due to the nature of AMD there will ​fluctuate in voltages.
  16. I couldn't find your RAM in the QVL, have you...

    I couldn't find your RAM in the QVL, have you tried using a different set of RAM?
    Can you take a screenshot of your RAM settings.

    My email is cl-adrian@asus.com.:
  17. Replies
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    3,216

    Have you tried using USB flashback to Flash Your...

    Have you tried using USB flashback to Flash Your BIOS to either the newest one or backwards if you have the newest one.
    Please reach out to me Via email. for more details. You can reach me at...
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    3,216

    Sorry for the delay can you check if your CMOS...

    Sorry for the delay can you check if your CMOS battery is clamped down by the pins, if not try making sure there enough pressure applied by the pins to the battery.
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    Sorry for the delay: The clear CMOS is...

    Sorry for the delay:

    The clear CMOS is indicated on the motherboard:
  20. Replies
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    3,216

    Please give me a detailed description to any...

    Please give me a detailed description to any specifics in regards to your situation so we can collaborate towards a resolution.
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    As katlani stated best way to open a service...

    As katlani stated best way to open a service ticket, but IMO if there's no issue, i don't see a need to update driver.

    Usually drivers are updated due to compatibility issues , and/or to fix any...
  22. Can you send me your full specification, Whats...

    Can you send me your full specification,

    Whats your BIOS Version:


    ​My email is cl-adrian@asus.com.:
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    Try reinstalling the Realtek audio driver,...

    Try reinstalling the Realtek audio driver, getting the latest BIOS version 1302:https://www.asus.com/us/Motherboards/ROG-STRIX-Z270E-GAMING/HelpDesk_BIOS/.

    Let me know if that salves the issue.
  24. My name is Adrian from the ASUS Customer Loyalty...

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, i would be more than glad to help provide resolution to this case. Please PM or...
  25. The PN# 13030-00740600 for fan bracket

    The PN# 13030-00740600 for fan bracket
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