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Hello _H0PE_
We recommend bringing your unit to your local company for repairs
This may be the quickest way for you
Thank you

Hello migsmigs
If the issue persist, please send it in for RMA
Our engineers will test it out for you
Thank you

Hello all
Thank you for your inquiry. About this issue , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis....

Hello RaffieKol
Thank you for your inquiry. About this issue , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis....

Hello IiAreAndy
Have you tried it on other computers?
Any error messages you can share with us?
If the issue persist, please return your monitor if you can, or RMA it.
Our engineers will assist...

Hello ng4ever
Please try out xeromist and MasterC's tips
If the issue persist, please return it. It may be a defective unit
Thank you

Hello tezus
Have you installed the utility application for this keyboard?
You can find it here:...

Hello kathampy
Thank you for your PM. I've passed your info to our local personnel
Thank you

Hello Chango_Chaos
Thank you for your feedback. We you tell me which firmware version are you on now?
Does the issue appear afterwards?

Thank you
Hello LdGallifreyan
Which firmware are you...

Hello
Can you please send me a PM with any of the following details that you do have available?

Product S/N:
Case ID#:
RMA#:

Also please pass me your contact details:
Full name:
Phone#:

Hello migsmigs
Please keep in mind that you must turn off Gsync mode on your graphic card settings in order to set a fixed refresh rate for OC.
Can you please send me a PM with any of the...

Hello siopoudis
I'm not sure what is going on here
but I would suggest to send it for RMA if you are unsure what to do next, thank you

Hello roguelvlup
I'm sorry but we don't answer this kind of question here
Also, PLEASE read the below thread before posting in the SERVICE-RELATED INQUIRIES, thank you...

Hello red454
I see. but it's great to hear that the AI suite works for you again.
If you have any issue regarding the AI suite, please inform me, thank you :)

Hello alexhammer
Can you also help me fill out the form that I mentioned on the second page?
Please also mention your forum account ID when you send out the form to me so that I will know that's...

Hello Snake9419
Can you please send me a PM with any of the following details that you do have available?

Product S/N:
Case ID#:
RMA#:

Also please pass me your contact details:
Full name: ...

Hello USERMAC
I've replied your issue in your other post, thank you

Hello Richie2K
Can you provide photos of this issue?
Thank you

Hello red454
The report did not include the information that I mentioned before.
Can you provide the answers that I asked before? Thank you for the support.

Hello USERMAC
Can you please send me a PM with any of the following details that you do have available?

Product S/N:
Case ID#:
RMA#:

Also please pass me your contact details:
Full name: ...

Hello Marco.da.man
Have you RMAed your product?
I'm sorry but I can not track your progress in any way since you didn't provide any information.
Thank you

Hello red454
We tried to duplicate this issue with no success. Our settings are all on default, though.
Can you provide a list of installed applications? Also, do you have any custom settings on...

Hello Flagstang
Have you tried plugging to a different USB port or different computer?
if the issue persist, I would suggest to RMA your unit. Thank you

Hello fexnok
Are you on the latest firmware version?
What's the result of the RMA of the Thunderbolt EX3 cards?
Is this issue happening on other motherboards when using Thunderbolt EX3 cards?...

Hello Marco.da.man
Please read the following thread before posting any thread in the Service-Related Inquiries section...