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Type: Posts; User: Blake@ROG

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  1. Hi there, This post is closed due to...

    Hi there,
    This post is closed due to duplication.
    The discussion of this issue will be continued in below thread....
  2. Hi there, This post is closed due to...

    Hi there,
    This post is closed due to duplication.
    The discussion of this issue will be continued in below thread....
  3. Hi there, Can you describe more about " twitter...

    Hi there,
    Can you describe more about " twitter stopped playing"? Do you mean the video on Twitter can not be played?
    it is not processing, no sound or no image?

    only twitter is not working? how...
  4. Hello mimarsinan, have you tried to uninstall...

    Hello mimarsinan,
    have you tried to uninstall the myASUS app and then go to microsoft store to download and install the app again?
    Thank you.
  5. Hello wifisucks, There are quite a few things to...

    Hello wifisucks,
    There are quite a few things to check,
    What is your BIOS, wifi driver, and Asus MultiAntenna Service version?
    If you cancel the password of the wifi, does it make it easier to...
  6. Hi there, Does the issue only happen when AC...

    Hi there,
    Does the issue only happen when AC adapter connected?
    and if you unlock the laptop by other tool like password or PIN, does it happen?
    And what is your BIOS version?
    Thank you.
  7. Hi there, Can you help to clarify the current...

    Hi there,
    Can you help to clarify the current Armoury Crate APP, Armoury Crate service and Reflash Rate service version on your laptop?
    Thank you.
  8. Hello mimarsinan, May I double confirm with you...

    Hello mimarsinan,
    May I double confirm with you that if there is any error message on the home page of MyASUS?
    And the driver that fail to download from MyASUS, are you able to download them from...
  9. Replies
    13
    Views
    958

    Thank you all for the quick feedback.

    Thank you all for the quick feedback.
  10. Hello mimarsinan, You can check in device...

    Hello mimarsinan,
    You can check in device manager.
    Thank you.
  11. Hello mimarsinan, Thank you for sharing this...

    Hello mimarsinan,
    Thank you for sharing this feedback with us.
    We are sorry that our local team misunderstood the issue. Your case has been reviewed for future improvement on our service.

    For...
  12. Hi there, May I know the version of the MyASUS...

    Hi there,
    May I know the version of the MyASUS APP and ASUS System control Interface driver on your device?
    Is there any error message shown in the home page of MyASUS?
    Thank you.
  13. Hello mimarsinan, Thank you very much for...

    Hello mimarsinan,
    Thank you very much for sharing this with us.
    I have reviewed all your related posts and reported to related department.
    This post will be closed and kept for record.
  14. Replies
    13
    Views
    958

    Dear all, Can you help to update Reflash rate...

    Dear all,
    Can you help to update Reflash rate service V2.1.0 from below link
    and see if the overdrive option will come back to work?...
  15. Replies
    13
    Views
    958

    Thank you all for the quick reply. I have...

    Thank you all for the quick reply.
    I have reported to related department for further investigation.
  16. Replies
    139
    Views
    15,966

    Hello razaghi, I have sent you PM. Please kindly...

    Hello razaghi,
    I have sent you PM. Please kindly check.
    Thank you very much.
  17. Replies
    13
    Views
    958

    Dear all, May I know if there was any update...

    Dear all,
    May I know if there was any update before this issue?
    Armoury Crate? Refresh rate service? and which version is it?
    Thank you.
  18. Replies
    139
    Views
    15,966

    Hello razaghi, The reboot only happen when you...

    Hello razaghi,
    The reboot only happen when you quite the game?
    Any game or certain game?
    When you reset the system, before installing any game, does the device reboot?
    Is there any error message...
  19. Hi there, I have sent PM to you. Please kindly...

    Hi there,
    I have sent PM to you. Please kindly check.
  20. Hello ekyxor, I'm sorry that we can not send out...

    Hello ekyxor,
    I'm sorry that we can not send out spare part and we would like to repair the product for you.
    Thank you.
  21. Hello Chadley, Thank you for the PM and RMA...

    Hello Chadley,
    Thank you for the PM and RMA information.
    If you have taken any picture of the issue, please kindly share with us.
  22. Hello ekyxor, I'm not sure if you are having the...

    Hello ekyxor,
    I'm not sure if you are having the same issue as this thread was discussing.
    But please send the device to service center for further examination if you still have the rattle.
    Thank...
  23. Replies
    139
    Views
    15,966

    [QUOTE=razaghi.aero;843348] Hello razaghi, Do...

    Hello razaghi,
    Do you have G513QY as well?
    What is your BIOS version?
    The reboot happen when the adapter is plugged on or unplugged?
    Thank you.
  24. Replies
    28
    Views
    2,875

    Hello Fusseldieb, BIOS 313 does not have...

    Hello Fusseldieb,
    BIOS 313 does not have anything to do with audio. But before sending to repair, BIOS update is the last thing we can do.
    We did not receive any other similar feedback from other...
  25. Hi there, Are you asking the exactly same model,...

    Hi there,
    Are you asking the exactly same model, non LHR version?
    When did you order the product?
    Thank you.
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