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I suppose it could be a defective power brick. Not able to deliver peak power. Or it could be the machine. Either way you'll likely have to send it for RMA.

That sounds like yours aren't connected at all. Boinmoi is still at least getting charging so we know the ports are live in that case.

Have you checked temps? The laptop is going to draw more power and run hotter when plugged in so it could just be a heat related problem.

Not sure what other page you are looking at. The one you want is Edit Profile: https://rog.asus.com/forum/profile.php?do=editprofile

So is there not room for an adhesive mini-sink or you're going to use that fan until it stops spinning?

I misunderstood. I thought you meant it was unstable with TPM on and stable with TPM off. My apologies. Anyway, I hope the new release helps.

Huh. Well, I guess it's fixed but yeah that is mysterious. Thanks for reporting back for others.

After changing memory speeds you might get a complete reset with the power clicking off. That's normal.

However, if it keeps happening I remember you also had an incident with your previous...

So what speed is the memory actually running at?

2603 says it uses AGESA V2 PI 1.2.0.6b but 2425 doesn't say. So my guess would be 2425 has an earlier AGESA but whether that will have any meaningful impact on your specific configuration I don't...

I believe one of the Youtube tech outlets (LTT?) did a video on modern CMOS replacements and the implication was that removing the battery is the same as a reset/clear from the interface (or a jumper...

If it's still under warranty you can get the drive replaced. Unfortunately you'll have to send the whole machine with the failed drive installed so it's up to you whether it's worth the time.

As long as you install the same version of Windows that came with your laptop (Win 10 home) it will activate and you can get all of the drivers and tools from the Support page for your machine. It's...

If you go to the product support page for your ASUS hardware you can see which OS's are supported and what software and drivers are available.

If you can't get it to work you can call phone support.

If it were me I'd rather do the RMA but another option would be to remove that shroud and fan entirely and just throw some adhesive sinks on the hottest parts. As long as you have airflow in the area...

This type of problem can indicate a number of different issues but often something isn't seated correctly. Strip down to the bare minimum including disconnecting storage, case headers, rgb, fans,...

Sounds like you've already made a decision but just to be clear, sending a board for RMA does not get it thrown in the trash. If the only issue is a dead fan they would most likely just replace that...

Hi Woomack,

If you want to escalate this issue please start a thread in the Service Inquiries section of the forum. Make sure to read the sticky thread for that section before posting. That's the...

Make sure you report this to ASUS technical support. That's going to be the main way ASUS can see something has gone wrong.

Like you said, the fingerprint reader is not the keyboard so unless ASUS is bundling those two hardware devices an update for the keyboard won't do anything. ASUS *used* to have a driver package that...

Yes, always back up anything important before sending a laptop for service. You never know if they might need to swap the entire laptop for a different one and you'd lose everything. However, that's...

I guess I'm not understanding what you need TPM for since you are concerned about testing a Beta BIOS. I'm not saying never update your BIOS, just that if everything is stable, why not wait until a...

This sounds to me like a power issue. As far as I know there wouldn't be anything special about the *data* involved in a vibration but it would draw more power to drive the vibration motor. I would...

Who knew you'd be the one with the most coverage on this launch, eh Swampthing? LOL