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  1. Replies
    6
    Views
    540

    Hey, have you tried going to the event site...

    Hey, have you tried going to the event site directly?
    https://rog.asus.com/rog-dying-light2-global-campaign/
    Is this promotion available in your region?
    If you can't get the codes from the...
  2. Hey there, I'm still here, everyone from this...

    Hey there, I'm still here, everyone from this thread who has provided a log has received a reply and the software team is looking into the issues reported. As I stated in the OP, please provide a log...
  3. Wow, just wow!

    Wow, just wow!
  4. Replies
    11
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    1,021

    Could I quickly ask how far away the wireless...

    Could I quickly ask how far away the wireless receiver is and if there are obstructions between that and the mouse?
  5. Armoury Crate v4.1.6.0 [Report here if any issues]

    A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.

    Suggest to uninstall Aura Sync software if already...
  6. Feedback is indeed welcome. It is something we...

    Feedback is indeed welcome. It is something we have evaluated, and it would help if more people chimed in for this. Thanks!
  7. Replies
    28
    Views
    8,642

    Some people experienced the same server issue and...

    Some people experienced the same server issue and it should have been resolved. We just check again to verify. Please let us know if it happens again. Thanks.
  8. These 2 known limitations unfortunately. I'll...

    These 2 known limitations unfortunately. I'll provide an update if any progress.
  9. Replies
    3
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    832

    Please install update HTML V2.07.04, the issue...

    Please install update HTML V2.07.04, the issue has been resolved.
  10. Replies
    2
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    654

    So you have enabled the setting by going to...

    So you have enabled the setting by going to Settings/General/Automatically launch on startup and it's not working?
  11. After checking your log, we found that...

    After checking your log, we found that AacMBSetup.exe was deleted. We're not sure how that happened on your end, please uninstall and try again.
    Here's the latest uninstallation tool:...
  12. We do have solution for this, will be implemented...

    We do have solution for this, will be implemented soon after testing.
  13. Just a quick update: we will have a manual update...

    Just a quick update: we will have a manual update option for Armoury Crate soon as requested by you guys.

    Have you tried the performance mode?
  14. Can you be clear about what you can't update, do...

    Can you be clear about what you can't update, do you mean up to Armoury Crate 4.0.8.0? Is so, you don't have to do anything except boot up your system and wait for 15-20 minutes (do not open Armoury...
  15. Replies
    3
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    832

    We have replicated this issue, and the team is...

    We have replicated this issue, and the team is working on a fix. Thanks for reporting it.
  16. To be clear, the CPU usage for the background...

    To be clear, the CPU usage for the background process "Armoury Crate User Session Helper" has already been resolved. The CPU usage for LightingService is the background service which could ramp up if...
  17. Do you guys have the performance mode enabled or...

    Do you guys have the performance mode enabled or disabled for smoother lighting effects?
  18. Please check your inbox and reply, still waiting...

    Please check your inbox and reply, still waiting for your log so I can help you. We do appreciate those of you who do the right thing in the forum.

    As usual guys, please try to generate a log and...
  19. Sometimes this happens when the incorrect preset...

    Sometimes this happens when the incorrect preset mouse pad is selected, try to calibrate manually.
  20. Thanks for letting us know. Even though this will...

    Thanks for letting us know. Even though this will be definitely easier to replicate, please provide a log anyway in case the issue is not the hub.
    Not to be rude but I still have to confirm the...
  21. As mentioned previously, our software needs to...

    As mentioned previously, our software needs to pass tests with various configurations before they are released and that is why updates may not be so fast. For this reason, it is best to generate a...
  22. Hey guys, our devices will work with USB hubs and...

    Hey guys, our devices will work with USB hubs and we're not discouraging people from using them. However, when you are facing an issue, removing the hub eliminates one possible root cause. There are...
  23. Replies
    4
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    1,063

    As cekeu mentioned, you do need to connect both...

    As cekeu mentioned, you do need to connect both the mouse and the wireless receiver to update the firmware. Did you get it to work?
    You'll notice that perhaps both of them need firmware updates....
  24. The device page error should have been resolved...

    The device page error should have been resolved for the previous case. Please head over to the latest issue reporting thread under the software section and post there. Make sure to generate a log...
  25. Did the mouse literally shut off including the...

    Did the mouse literally shut off including the lighting??
    Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another...
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