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Type: Posts; User: Blake@ROG

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  1. Replies
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    345

    Hello Dan, The ROG Strix x570-e gaming is...

    Hello Dan,
    The ROG Strix x570-e gaming is supporting Displayport 1.2, while G2 is using DP1.3.
    Maybe connect the VR headset to the VGA?
    Thank you.
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    340

    Hi there, Have you tried the Aura setting in...

    Hi there,
    Have you tried the Aura setting in Armoury Crate?
    Thank you.
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    3,064

    Hello Asuslogie, Does the issue happen on...

    Hello Asuslogie,
    Does the issue happen on another headset? or another PC?
    And only using Discord having such issue? or any video call?
    Thank you.
  4. Hi TheDude23112, May you share the brand and...

    Hi TheDude23112,
    May you share the brand and model of the RAM you use?
    Thank you.
  5. Replies
    199
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    32,284

    Hello Eismc2a, May you share the purchase...

    Hello Eismc2a,
    May you share the purchase invoice with me in PM and I will consult with Sales team simultaneously.
    I have reported your opinion and I hope that there is other solution for you....
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    4
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    371

    Hi there, Was there any error message ? You can...

    Hi there,
    Was there any error message ?
    You can trace back in event viewer or other log tool after the auto shutdown.
    What's your BIOS version and the game you are playing?
    Thank you.
  7. Hello sobolo, Thank you very much for your...

    Hello sobolo,
    Thank you very much for your feedback.
    I have reported to related departments.
  8. Replies
    12
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    1,379

    Hi Dunking Donut, The protection is to extend...

    Hi Dunking Donut,
    The protection is to extend the service life of the monitor.
    Are you able to turn off HDR on the monitor setting?
    Thank you.
  9. Hello Alpha23, Got it. Thank you for the...

    Hello Alpha23,
    Got it.
    Thank you for the information.
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    548

    Hi Steve, What our local team means is that you...

    Hi Steve,
    What our local team means is that you would need to ask the retailer to help you to send the board to us for repair, you can't send it to us directly.
    So you have contacted the retailer...
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    4,457

    Hi there, If the spec is qualified, then it...

    Hi there,
    If the spec is qualified, then it would work.
    If you have any issue installing the SSD yourself,
    please kindly send it to our service center and we can install it for you.
    Thank you.
  12. Dear all, The new BIOS 315 has been released....

    Dear all,
    The new BIOS 315 has been released.
    May you help to update it and share if your issue persists?
    Thank you.
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    1,072

    Hello Khromologia, Which model do you have? Also...

    Hello Khromologia,
    Which model do you have? Also GX550?
    Please share your BIOS and Armoury Crate service version.
    Thank you.
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    5,612

    Hello pfrn_pt, Do you have GL553VD as well?...

    Hello pfrn_pt,
    Do you have GL553VD as well?
    Which BIOS version are you using now?
    Thank you.
  15. Hi there, I'm sorry that this model does not...

    Hi there,
    I'm sorry that this model does not support WOL from S5.
    May you share the product SN or case ID by PM so that we can double check who told you below statement?
    "It support WOL. In UEFI...
  16. Hi Itsiver, Well...not every BIOS would go to...

    Hi Itsiver,
    Well...not every BIOS would go to Windows update, only the necessary ones.
    But even if the BIOS is updated from Windows update, there will still be an notification telling you that...
  17. Replies
    12
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    1,191

    Hi Matt, Sorry I didn't catch up this thread...

    Hi Matt,
    Sorry I didn't catch up this thread right away.
    I was not able to open the google file. May you change the access to "anyone who know the link can view"?
    Also, this issue happens with any...
  18. Hi there, What's your Armoury Crate and Refresh...

    Hi there,
    What's your Armoury Crate and Refresh rate service version?
    https://rog.asus.com/laptops/rog-strix/rog-strix-g15-series/helpdesk_download
    Thank you.
  19. Hi there, Would you mind to switch to Manual...

    Hi there,
    Would you mind to switch to Manual mode and put the fan to full speed?
    The temperature is a bit high, maybe we can do some fan cleaning or put the laptop to a better heat radiation...
  20. Dear all, Thank you for your feedback. I have...

    Dear all,
    Thank you for your feedback.
    I have reported to related department.
  21. Replies
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    Hi George, From your description, your laptop is...

    Hi George,
    From your description, your laptop is fine. The laptop can endure even higher temperature.
    Did you encounter any lag or throttle or any performance issue?
    If the temperature just go up...
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    232

    Hi there, do you have another mic or headset...

    Hi there,
    do you have another mic or headset that you can plug in to G751JL?
    or another audio splitter?
    And does the built-in mic work?
    Than it would be much clearer to see which one is the root...
  23. Dear both, May you share your BIOS and touchpad...

    Dear both,
    May you share your BIOS and touchpad driver version?
    https://rog.asus.com/laptops/rog-strix/rog-strix-g15-series/helpdesk_download
    Thank you.
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    Hi Michipol, If you reinstall the BIOS again or...

    Hi Michipol,
    If you reinstall the BIOS again or enter BIOS to load default setting again, does the keyboard show up?
    If the problem persist, please kindly send the device to our service center....
  25. Hi there, The 221W is maxium, you may focus on...

    Hi there,
    The 221W is maxium, you may focus on the "current" .
    Is there anything wrong when you are playing?
    or just worry about the estimation?
    Thank you.
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