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Type: Posts; User: Blake@ROG

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  1. Hi Alex, Which model do you have? Also GL704?...

    Hi Alex,
    Which model do you have? Also GL704?
    Did you use the uninstall tool from below link first?
    https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/
    And then use the installer...
  2. Hello Chiller, Does this issue only happening...

    Hello Chiller,
    Does this issue only happening with gaming? or in other situation as well?
    Thank you.
  3. Replies
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    865

    Hi ayepiz, The model has 1 onboard ram and 1...

    Hi ayepiz,
    The model has 1 onboard ram and 1 slot.
    The slot support up to 16GB.
    So the combination of RAM varies. Each channel can be selling different version.
    Thank you.
  4. Hi Barefooted, We do not suggest to swap...

    Hi Barefooted,
    We do not suggest to swap motherboard of different model.
    Thank you.
  5. Hi Wuschul, Please kindly contact our local team...

    Hi Wuschul,
    Please kindly contact our local team and share a picture with them, so they would be able to judge by the warranty criteria.
    Thank you.
  6. Replies
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    2,031

    Hi there, Was this TPM module used before?...

    Hi there,
    Was this TPM module used before?
    Could you try to clear CMOS and try again?
    https://www.asus.com/support/FAQ/1040820/
    If it still doesn't work, please share your BIOS setting screenshot...
  7. Hi there, Is this a new issue after certain...

    Hi there,
    Is this a new issue after certain update or modification?
    Could you share the current NIC driver and firmware version on your device?
    Thank you.
  8. Replies
    2
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    200

    Hello Neofit26, Sorry, I'm a bit confused. Do...

    Hello Neofit26,
    Sorry, I'm a bit confused. Do you mean VGA exit?
    May we know the laptop model you are using?
    Thank you.
  9. Dear both, Thank you for sharing your feedback...

    Dear both,
    Thank you for sharing your feedback and ideas.
    We would like to centralize the discussion in below thread...
  10. Replies
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    1,796

    Dear all, May you help to double confirm if you...

    Dear all,
    May you help to double confirm if you are using GT-AX11000 and you have updated to firmware version 3.0.0.4.386.41700 ?...
  11. Replies
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    3,024

    Hello Ivaylo, What kind of pc/laptop are you...

    Hello Ivaylo,
    What kind of pc/laptop are you using? which model is it?
    Does this issue happen on other pc/laptop?
    and does this issue happen in video call? or just in specific game?
    Thank you.
  12. Hi there, well...the easiest way is that if you...

    Hi there,
    well...the easiest way is that if you have another product to cross check,
    if not, maybe visit the nearest service center or contact your seller, they would have more options to help...
  13. Replies
    1
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    153

    Hi there, So the original 2 PG278QR are fine...

    Hi there,
    So the original 2 PG278QR are fine with 1440p NVIDIA SURROUND?
    And PG27UQ can have 1440p or 1080p when not using NVIDIA SURROUND?
    May you share a video of the issue? like how you set it...
  14. Replies
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    897

    Dear all, for the RTX 3090,3080,3070 fan vibrate...

    Dear all,
    for the RTX 3090,3080,3070 fan vibrate and cause noise issue,
    please kindly send your product to our service center for repair.
    If you have any question regarding sending the card to...
  15. Replies
    12
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    1,371

    Hi Dunking Donut, There is a protection...

    Hi Dunking Donut,
    There is a protection mechanism of the LCD when turning on the HDR mode, the monitor would dim a bit after a while.
    This mechanism is to protect the panel to be used for a longer...
  16. Replies
    76
    Views
    10,159

    Dear all, We have identified the issue and now...

    Dear all,
    We have identified the issue and now working with supplier on the solution.
    Really sorry for the inconvenience caused.
    Once there is anything new, I will post it here.
    Thank you.
  17. Hello 3dw4edTm, Are you able to update the VBIOS...

    Hello 3dw4edTm,
    Are you able to update the VBIOS now?
    Thank you.
  18. Hello onnair, Looking forward to the picture or...

    Hello onnair,
    Looking forward to the picture or video.
    Thank you.
  19. Hello marvinn, Please PM your RMA number or...

    Hello marvinn,
    Please PM your RMA number or product SN.
    Thank you.
  20. Replies
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    4,342

    Dear all, We are aware of the issue with BIOS...

    Dear all,
    We are aware of the issue with BIOS 2005 when using 30 series display card.
    New BIOS will be released soon.
    If you have further concern about this, please PM me your product SN and...
  21. Replies
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    10,159

    Hello Cool Barn & Emamuel, Thank you both so...

    Hello Cool Barn & Emamuel,
    Thank you both so much for the detail description and video.
    I have reported to the designers to dig in.
    Will keep you updated.
  22. Dear both, may you share a video of how the...

    Dear both,
    may you share a video of how the issue occurred?
    I will check on BIOS 404 as well.
    Thank you.
  23. Hello marvinn, Do you still have the dimming or...

    Hello marvinn,
    Do you still have the dimming or flickering issue?
    May you capture some video of the issue and share with us?
    Thank you.
  24. Hello Alpha23, May you PM me your RMA number?...

    Hello Alpha23,
    May you PM me your RMA number?
    Thank you.
  25. Dear all, After checking internally, the...

    Dear all,
    After checking internally, the temperature of your PCH is normal.PCH can stand the heat up to 108C.
    Eventhough the device is idling, the system is still running, so an amount of heat...
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