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Type: Posts; User: Blake@ROG

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  1. Hello Mindrainer, Please PM me your RMA number...

    Hello Mindrainer,
    Please PM me your RMA number and product SN.
    Thank you so much.
  2. Hi there, Thank you for the update!

    Hi there,
    Thank you for the update!
  3. Hi there, It should be fine but we would not...

    Hi there,
    It should be fine but we would not recommend.
    Closing the lid would decrease the efficiency of heat radiation.
    Thank you.
  4. Hi there, Please kindly check if your BIOS has...

    Hi there,
    Please kindly check if your BIOS has been updated to the latest version.
    If so, please enter BIOS and load default setting again.
    And then set the battery mode again, use the laptop and...
  5. Hi there, Can you share the screenshot of the...

    Hi there,
    Can you share the screenshot of the Nvidia control center on your device?
    And which option or setting you would like to see?
    Thank you.
  6. Dear both, Since the optical-mechanical keyboard...

    Dear both,
    Since the optical-mechanical keyboard is triggered base on the mechanism of cutting off the signal of infrared, the strong sunlight will release high density of infrared that could affect...
  7. Hi there, Does update Asus MultiAntenna Service...

    Hi there,
    Does update Asus MultiAntenna Service to V3.1.3 help?
    https://rog.asus.com/laptops/rog-strix/2021-rog-strix-g17-series/helpdesk_download
    Thank you.
  8. Hello fluffy, Please kindly check if your BIOS...

    Hello fluffy,
    Please kindly check if your BIOS is up to date and load default setting again.
    And for sleep mode, have you checked the power options and the advanced power setting?
    Thank you.
  9. Hi there, May I have the specific model name?...

    Hi there,
    May I have the specific model name? G733QR or G733QS?
    Was there any update or modification before the issue happened?
    And please kindly help to describe more detail or share a video of...
  10. Replies
    1
    Views
    2,081

    Hi there, There is one HDMI port on your device...

    Hi there,
    There is one HDMI port on your device and the Type C port support Displayport signal.
    Thank you.
  11. Dear all, We have confirmed that there will be a...

    Dear all,
    We have confirmed that there will be a new firmware released soon to decrease the possibility of disconnecting.
    But same as any other wireless device, disconnection due to interference in...
  12. Replies
    18
    Views
    3,142

    Dear all, We have confirmed that there will be a...

    Dear all,
    We have confirmed that there will be a new firmware released soon to decrease the possibility of disconnecting.
    But same as any other wireless device, disconnection due to interference in...
  13. Hello Surya, Seems like you have been in contact...

    Hello Surya,
    Seems like you have been in contact with our service team through varies channel.
    We are sorry that we do not have accidental damage protection in the warranty package we sold in UK....
  14. Hi there, For ROG phone product, please kindly...

    Hi there,
    For ROG phone product, please kindly join our Zentalk phone community for further discussion
    https://zentalk.asus.com/en/categories/phone-community
    Thank you.
  15. Thread: asus support

    by Blake@ROG
    Replies
    1
    Views
    503

    Hello micln, Where did you email to? Our email...

    Hello micln,
    Where did you email to? Our email support from our official website?
    If you have received the Case ID, please share with us.
    Or please specify your inquiry here and we can better help...
  16. Hi Jost, Thank you for the PM.

    Hi Jost,
    Thank you for the PM.
  17. Hi Jost, Can you help to check if there was any...

    Hi Jost,
    Can you help to check if there was any BIOS update by Windows update? And when was it and which version was it?
    Also, please check in My ASUS to see if the SN has been changed to something...
  18. Hello Silent84, Thank you for the information.

    Hello Silent84,
    Thank you for the information.
  19. Dear all, I'm really sorry. I have picked up...

    Dear all,
    I'm really sorry. I have picked up this case and ask for re-escalation.
    May I know if the issue happen in different environment, different device or distance?
    Thank you very much.
  20. Replies
    18
    Views
    3,142

    Dear all, I'm really sorry. I have picked up...

    Dear all,
    I'm really sorry. I have picked up this case and ask for re-escalation.
    May I know if the issue happen in different environment, different device or distance?
    Thank you very much.
  21. Replies
    10
    Views
    12,396

    Dear all, Please refer to below link...

    Dear all,
    Please refer to below link
    https://www.asus.com/us/support/FAQ/1046215
    Thank you.
  22. Hi LuckySLS, Can you share below 2 screenshot?...

    Hi LuckySLS,
    Can you share below 2 screenshot?
    1.Device Manager >Nvidia GPU device>right click on the device and select [Property]>take a screenshot of the General Tab page.
    2. MyAsus>Customer...
  23. Hello Nepty, Can you PM me the product SN or RMA...

    Hello Nepty,
    Can you PM me the product SN or RMA number?
    If you have any picture taken before you send the device back, or any communication record between you, the carrier or our local team....
  24. Replies
    4
    Views
    761

    Hi there, Sorry for our late confirmation. Both...

    Hi there,
    Sorry for our late confirmation.
    Both of the headers are for service, so that's why they are not labeled.
    One is for installing BIOS and one is for debug.
    Thank you very much.
  25. Replies
    1
    Views
    1,055

    Hello Mutaz2019, Please kindly join the thread...

    Hello Mutaz2019,
    Please kindly join the thread
    https://rog.asus.com/forum/showthread.php?123459-Fix-to-coilwhine-on-Maximus-Hero-XIII
    We will continue our discussion there.
    This thread will be...
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