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Ok, final update here.

It is all been fixed in a few Teamviewer sessions.
First one they fixed the keyboard firmware, after which the halo did not work.

The second session the fixed the halo....

Ok, well some sort of update.

As expected no TV session and no working update by yesterday.
There was a FW update however, but that was the same that was already showing for over a week in...

Case E21020152233

Guys,
The keyboard of my brand new laptop stopped working within 2 hours after receipt of it because of a keyboard firmware update.

Dutch support arranged for someone to...