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Type: Posts; User: Blake@ROG

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  1. Replies
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    16,161

    Hello razaghi, The reboot only happen when you...

    Hello razaghi,
    The reboot only happen when you quite the game?
    Any game or certain game?
    When you reset the system, before installing any game, does the device reboot?
    Is there any error message...
  2. Hi there, I have sent PM to you. Please kindly...

    Hi there,
    I have sent PM to you. Please kindly check.
  3. Hello ekyxor, I'm sorry that we can not send out...

    Hello ekyxor,
    I'm sorry that we can not send out spare part and we would like to repair the product for you.
    Thank you.
  4. Hello Chadley, Thank you for the PM and RMA...

    Hello Chadley,
    Thank you for the PM and RMA information.
    If you have taken any picture of the issue, please kindly share with us.
  5. Hello ekyxor, I'm not sure if you are having the...

    Hello ekyxor,
    I'm not sure if you are having the same issue as this thread was discussing.
    But please send the device to service center for further examination if you still have the rattle.
    Thank...
  6. Replies
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    16,161

    [QUOTE=razaghi.aero;843348] Hello razaghi, Do...

    Hello razaghi,
    Do you have G513QY as well?
    What is your BIOS version?
    The reboot happen when the adapter is plugged on or unplugged?
    Thank you.
  7. Replies
    28
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    2,876

    Hello Fusseldieb, BIOS 313 does not have...

    Hello Fusseldieb,
    BIOS 313 does not have anything to do with audio. But before sending to repair, BIOS update is the last thing we can do.
    We did not receive any other similar feedback from other...
  8. Hi there, Are you asking the exactly same model,...

    Hi there,
    Are you asking the exactly same model, non LHR version?
    When did you order the product?
    Thank you.
  9. Replies
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    102

    Hello Ragnaraz690, Thank you for sharing this...

    Hello Ragnaraz690,
    Thank you for sharing this feedback with us.
    I have reported to related department for suggestions of future adjustment.
  10. Replies
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    2,876

    Hello Fusseldieb, It's very likely hardware...

    Hello Fusseldieb,
    It's very likely hardware issue. Either the left speaker or the motherboard.
    Let's try to update to BIOS 313.
    If the issue still happen, please consider to send the device to...
  11. Dear all, Thank you so much for sharing the...

    Dear all,
    Thank you so much for sharing the feedback with us.
    We will keep monitoring and keep record before the official version released.
    If you have any issue with the insider version or beta...
  12. Replies
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    245

    Hi there, Please kindly send your device to our...

    Hi there,
    Please kindly send your device to our service center for further examination.
    I think the point would be the fan not speeding up in performance and turbo mode and then the temperature...
  13. Dear all, I'm really sorry about this. Can you...

    Dear all,
    I'm really sorry about this.
    Can you help to send the device to our service center?
    Please share your product SN or RMA number with me by PM and I will track these cases.
    And you have...
  14. Replies
    3
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    308

    Hi there, Thank you for sharing this positive...

    Hi there,
    Thank you for sharing this positive feedback.
    And I am really sorry about the previous repair experience. If you have concern about that, please PM me your product SN.
  15. Replies
    140
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    16,161

    Hello Zerocom, May I know the brand and model of...

    Hello Zerocom,
    May I know the brand and model of the RAM you installed?
    Can you help to change the RAM back to the original status and double check if you still encounter this random reboot?
    Thank...
  16. Replies
    28
    Views
    2,876

    Hello Fusseldieb, Thank you for the information.

    Hello Fusseldieb,
    Thank you for the information.
  17. Replies
    140
    Views
    16,161

    Hi there, Was there any modification or update...

    Hi there,
    Was there any modification or update before the issue occurred?
    Please help to run the diagnostic tool in MyASUS to see if there is any error.
    Thank you.
  18. Replies
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    482

    Hello Xenons, Do you still have the crackling...

    Hello Xenons,
    Do you still have the crackling sound?
    Can we have a video record of the issue?
    Thank you.
  19. Replies
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    1,252

    Hello felix, In your case, I would suggest you...

    Hello felix,
    In your case, I would suggest you to send the device and the adapter to our service center for further examination.
    Thank you.
  20. Hello florez, Can you PM me your product SN and...

    Hello florez,
    Can you PM me your product SN and the complete model name of the RAM you installed?
    I will check more about it.
    Thank you.
  21. Hello CRJ84, You are able to check the ASUS...

    Hello CRJ84,
    You are able to check the ASUS MultiAntenna Service version in your Apps&Features list
    (Settings>Apps)
    Let me know if the V3.1.3 helps you.
    Thank you.
  22. Replies
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    4,206

    Dear all, Can you help to check in Windows...

    Dear all,
    Can you help to check in Windows update history to see if there is anything new happen right before the keys stop working?
    Thank you.
  23. Hello Gustav, Do you have G731GW as well? and...

    Hello Gustav,
    Do you have G731GW as well?
    and may I know your BIOS and display driver version?
    Thank you.
  24. Hi there, Can you PM me your product SN? and...

    Hi there,
    Can you PM me your product SN?
    and was there any changes before it charged back to 93 percent?
    If you load default setting again, does it charge to 60% again?
    Thank you.
  25. Replies
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    2,876

    Hello Fusseldieb, Thank you so much for getting...

    Hello Fusseldieb,
    Thank you so much for getting back to me and providing the video.
    May I confirm your current BIOS version and audio driver version?
    Thank you.
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