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    My name is Adrian from the ASUS Customer Loyalty...

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. I see you've been in contact with an ASUS Employee. Has your situation been resolved? If you would...
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    My name is Adrian from the ASUS Customer Loyalty...

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, i would be more than glad to help provide resolution to this case. Please reach...
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    My name is Adrian from the ASUS Customer Loyalty...

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, i would be more than glad to help provide resolution to this case. Please email...
  4. Hi Eldaya, I'm sorry for the miscommunication,...

    Hi Eldaya,

    I'm sorry for the miscommunication, You can use the ROG Gaming Center to set your fans to Overboost to find the file please visit:...
  5. That great to hear everything worked out for you,...

    That great to hear everything worked out for you,


    Again for anyone emailing me, please be patient i'm working with everyone on this issue.
  6. Sorry for the delays as I'm being flooded with...

    Sorry for the delays as I'm being flooded with emails.


    For anyone that received a standard code instead of deluxe:

    When inputting the deluxe key that is sent after redemption, the Activision...
  7. Thank you! I've just replied to you let me...

    Thank you!

    I've just replied to you let me know how it goes.
  8. Hmm I have yet to receive the email. If anything...

    Hmm I have yet to receive the email. If anything PM.
  9. By any chance did you email me or private message...

    By any chance did you email me or private message me?

    As soon as you do so I will correct the matter immediately.
  10. I'm sorry to hear about your issue, please reach...

    I'm sorry to hear about your issue, please reach out to me via Email or Private message.
    I'll do my best to solve your problem as fast as i can.

    My email is cl-adrian@asus.com.:
  11. Sorry for the delay but can your clear your CMOS...

    Sorry for the delay but can your clear your CMOS and see from there?
  12. Can you give us more details on the matter, and...

    Can you give us more details on the matter, and your full specification. as this issue can arise for many reasons.
  13. Glad everything worked out.

    Glad everything worked out.
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    I'll double check on my end if i can get an...

    I'll double check on my end if i can get an estimated date, you'll be the first i tell.
  15. Can you give your full system specification...

    Can you give your full system specification including your headphones. Have you tried disabling Realtek HD Manager?
  16. Same applies in your case as well, Please...

    Same applies in your case as well,

    Please accept our apologies for any delay as we are resolving all Call of Black Ops4 promotion cases. The email you can contact for further support is...
  17. Please accept our apologies for any delay as we...

    Please accept our apologies for any delay as we are resolving all Call of Black Ops4 promotion cases. The email you can contact for further support is support@asus-promotion.com. We’ll be sure verify...
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    What's in your build? Are your upgrading your...

    What's in your build?

    Are your upgrading your storage or starting fresh?

    Also prioritize your M.2 as the boot drive.
    Try getting into BIOS and make sure you've set PCI on your m.2.
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    Great Specs! They main key differences is ...

    Great Specs!

    They main key differences is
    Extreme = geared for superior overclocking (More settings)
    Formula = geared towards watercool enthusiast
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    Can you provide more details on your motherboard,...

    Can you provide more details on your motherboard, I'm having a hard time figuring this out for you. Is it ASUS or MSI?
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    Try clear your CMOS and check if you have any...

    Try clear your CMOS and check if you have any other applications that control RGBs. You can also check your settings in your BIOS to see if Aura is disabled.
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    The Maximus XI Extreme will be released in...

    The Maximus XI Extreme will be released in December.
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    What version Aura, and BIOS are you currently...

    What version Aura, and BIOS are you currently using?

    Try updating both of them.
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    Can you send us more detail on the matter? ...

    Can you send us more detail on the matter?

    What's your full specification?


    Due to the nature of AMD there will ​fluctuate in voltages.
  25. I couldn't find your RAM in the QVL, have you...

    I couldn't find your RAM in the QVL, have you tried using a different set of RAM?
    Can you take a screenshot of your RAM settings.

    My email is cl-adrian@asus.com.:
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