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Type: Posts; User: Blake@ASUS

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  1. Hello TriSarme, Please send your device to...

    Hello TriSarme,
    Please send your device to service center for further examination.
    Thank you.
  2. Hello thejebronie, Please kindly understand that...

    Hello thejebronie,
    Please kindly understand that the BIOS update is necessary in order to protect your device.
    Please also send your device to service center so we can have a overall checking for...
  3. Hello polo1jcw, Please PM me your SN or RMA....

    Hello polo1jcw,
    Please PM me your SN or RMA.
    Thank you.
  4. Hello McAwkward, I have reported the RMA system...

    Hello McAwkward,
    I have reported the RMA system issue, and will keep you updated.
    I'm really sorry that our agent did not reply you immediately about the warranty region at the first time, this has...
  5. Hello Jaroslaw_0, Well....it connects to a lot...

    Hello Jaroslaw_0,
    Well....it connects to a lot of things.
    All the function you see in My ASUS, hotkeys, and so on
    You may refer to below link.
    https://www.asus.com/support/FAQ/1039713/
    Thank you.
  6. Replies
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    1,034

    Hello mhdandb, So you mean the second and third...

    Hello mhdandb,
    So you mean the second and third SSD are not detected with wake up form sleep or reboot?
    This happen under both BIOS 309 and BIOS 310?
    Thank you.
  7. Hello polgab, Please send your device to service...

    Hello polgab,
    Please send your device to service center and we can repaste it for you again.
    Thank you.
  8. Hello ressas, I'm sorry that I missed your...

    Hello ressas,
    I'm sorry that I missed your reply.
    Please kindly send your device to service center to check for the cable.
    Thank you so much.
  9. Hello olearych, Sorry that I missed your reply....

    Hello olearych,
    Sorry that I missed your reply.
    Did you install any extra RAM?
    If yes, may you uninstall it and see if the original RAM goes to 3200MHz now?
    And please PM me your SN and the extra...
  10. Hello KITT2013, If the hardware is diagnosed...

    Hello KITT2013,
    If the hardware is diagnosed with any issue by the new version of My ASUS, please send your device to service center.
    Thank you.
  11. Hello Remi, May you check in BIOS, if there is...

    Hello Remi,
    May you check in BIOS, if there is an option called "starting sound"?
    If so, then you can disable it, if not, then I'm sorry this model can not modify that function.
    Thank you.
  12. Hello mar_ga, So the issue does not happen in...

    Hello mar_ga,
    So the issue does not happen in the previous BIOS?
    Which Windows version are you using ? 1909 or 2004?
    Thank you.
  13. Hello chadalu, The wifi issue also happen after...

    Hello chadalu,
    The wifi issue also happen after the installation of the SSD?
    What is your BIOS and WIfi driver version?
    May you explain more about the losing package scenario?
    Thank you.
  14. Hello Seveq88, Please PM me your SN. Thank you.

    Hello Seveq88,
    Please PM me your SN.
    Thank you.
  15. Replies
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    82

    Hello Brad, May I have the complete model name?...

    Hello Brad,
    May I have the complete model name? GX701XXX?
    and do you have the error message of the blue screen?
    Please also refer to below FAQ as well
    https://www.asus.com/support/FAQ/1042613/...
  16. Replies
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    90

    Hello mattpunx90, May I have the version of your...

    Hello mattpunx90,
    May I have the version of your BIOS, Wifi driver and Asus MultiAntenna Service ?
    Also, please refer to below FAQ to make sure the settings are correct....
  17. Hello McAwkward, Sorry for my late reply. You...

    Hello McAwkward,
    Sorry for my late reply.
    You product has 12 months local warranty in UK, instead of the place you stayed.
    That's why the service center was not able to repair it.
    Please kindly...
  18. Replies
    6
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    401

    Hello EXTREME_, May I have you complete model...

    Hello EXTREME_,
    May I have you complete model name and Which version of BIOS are you using now?
    Please also update the ASUS System Control Interface & My ASUS (new update on Sep 15) and then run...
  19. Dear all, Thank you so much for your feedback....

    Dear all,
    Thank you so much for your feedback.
    All of them have been reported and taken into consideration.
  20. Replies
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    255

    Hello David, Please kindly send your device to...

    Hello David,
    Please kindly send your device to service center for more hardware examination.
    Thank you.
  21. Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We are following this on our BIOS setting....
  22. Hello Jorge, Well...as you know, it's hardware...

    Hello Jorge,
    Well...as you know, it's hardware issue, very likely cable issue,
    so it required to open the case and repair it.
    I don't think it would affect your usage immediately, but since we...
  23. Hello Lirezator, Please kindly PM me your SN or...

    Hello Lirezator,
    Please kindly PM me your SN or RMA number.
    If you have any other information you would like to add to, please share it with me as well.
    Thank you.
  24. Replies
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    Hello vixar, Please refer to below link...

    Hello vixar,
    Please refer to below link
    https://www.asus.com/in/support/Service-Center/India
    Thank you.
  25. Hello McAwkward, Please PM me your product SN....

    Hello McAwkward,
    Please PM me your product SN.
    Thank you.
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