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Type: Posts; User: Bill@ROG
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11-07-2017, 10:30 AM
- Replies
- 1
- Views
- 1,816
Hello mdgadley Can you please send me a PM with...
Hello mdgadley
Can you please send me a PM with any of the following details that you do have available?
Product S/N:
Case ID#:
RMA#:
Also please pass me your contact details:
Full name: ... -
11-07-2017, 07:49 AM
- Replies
- 4
- Views
- 1,706
Hello Wobbler I would also suggest to send your...
Hello Wobbler
I would also suggest to send your unit for check ups and repairs
Thank you -
11-07-2017, 07:30 AM
Thread: BIOS Freeze & Lag
by Bill@ROG- Replies
- 4
- Views
- 4,021
Hello SlackROG Thank you for your inquiry. About...
Hello SlackROG
Thank you for your inquiry. About this bug , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis.... -
11-07-2017, 03:50 AM
- Replies
- 1
- Views
- 969
Hello Luigi408 Can you please send me a PM with...
Hello Luigi408
Can you please send me a PM with any of the following details that you do have available?
Product S/N:
Case ID#:
RMA#:
Also please pass me your contact details:
Full name: ... -
11-07-2017, 03:03 AM
- Replies
- 6
- Views
- 2,124
Hello all Are the drivers and firmware visible...
Hello all
Are the drivers and firmware visible on our official website?
I can see them clearly on the Global site though.
https://www.asus.com/Headphones-Headsets/ROG-Centurion/HelpDesk_Download/... -
11-02-2017, 10:04 AM
Thread: G-Sync problem with the PG279Q
by Bill@ROG- Replies
- 7
- Views
- 4,843
Hello PoiPoire I saw your video and "video TDR...
Hello PoiPoire
I saw your video and "video TDR failure" appeared in the BSOD
Have you done anything about that?
Than you -
11-02-2017, 03:45 AM
Thread: AI Suite issues
by Bill@ROG- Replies
- 44
- Views
- 47,140
Hello red454 Thanks for the feedback form Do...
Hello red454
Thanks for the feedback form
Do you remember what's the version of Windows before updating to the Creators fall update?
Also, do you remember which version of AI suite did you... -
10-31-2017, 02:52 AM
- Replies
- 44
- Views
- 13,459
Hello all I'm sorry but we can only guarantee...
Hello all
I'm sorry but we can only guarantee behaviors within the SPEC set by RAM manufacturers
We can not offer support on any over SPEC behaviors, thank you -
10-31-2017, 02:35 AM
Thread: AI Suite issues
by Bill@ROG- Replies
- 44
- Views
- 47,140
Hello all Thank you for your inquiry. About this...
Hello all
Thank you for your inquiry. About this issue , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis.... -
10-30-2017, 11:36 AM
- Replies
- 7
- Views
- 19,397
Hello jamyzgenius Thank you for your inquiry....
Hello jamyzgenius
Thank you for your inquiry. The screen should not be resetting in so many scenarios.
Do you remember what you had done before this?
I would suggest to RMA your unit if you are... -
10-25-2017, 06:14 AM
Thread: AI Suite issues
by Bill@ROG- Replies
- 44
- Views
- 47,140
Hello Riicckk Thanks for the reminder, apology...
Hello Riicckk
Thanks for the reminder, apology for my typo -
10-24-2017, 09:16 AM
Thread: cs:go/overwatch and 5.1 sound !!! nops
by Bill@ROG- Replies
- 4
- Views
- 2,087
Hello kokobsb Can you tell me which headset are...
Hello kokobsb
Can you tell me which headset are you using?
Have you set your game audio settings to meet your output device?
Thank you -
10-24-2017, 07:58 AM
Thread: AI Suite issues
by Bill@ROG- Replies
- 44
- Views
- 47,140
Hello all Can you guy help me check that if it...
Hello all
Can you guy help me check that if it is the Windows 10 Creators fall update that "caused" this issue?
Can you also tell me which version (build, service pack) of WIn10 are you using... -
10-24-2017, 02:04 AM
- Replies
- 1
- Views
- 1,107
Hello KeksimusMaximus Can you tell me which...
Hello KeksimusMaximus
Can you tell me which motherboard in particular are you trying to register?
I've checked our registration page and it seems that all the models are available on the list
Is... -
10-20-2017, 10:06 AM
Thread: Downloads not working Crosshair 6
by Bill@ROG- Replies
- 20
- Views
- 5,271
Hello Bluejay423 I've checked the website with...
Hello Bluejay423
I've checked the website with Google Chrome and IE11
There's nothing wrong with the download page, thank you -
10-20-2017, 09:28 AM
- Replies
- 3
- Views
- 1,229
Hello keyth Please wait and see if the solution...
Hello keyth
Please wait and see if the solution provided is acceptable.
If not, can you please send me a PM with any of the following details that you do have available?
Product S/N:
Case ID#:... -
10-20-2017, 08:47 AM
Thread: HELP! Cleaning Fan Instructions
by Bill@ROG- Replies
- 1
- Views
- 1,374
Hello Helmet_Unbuckled I'm sorry but we don't...
Hello Helmet_Unbuckled
I'm sorry but we don't answer this kind of question here, especially we do not recommend opening/disassemble your product if you are NOT SURE what you are doing. If you want... -
10-20-2017, 02:36 AM
- Replies
- 44
- Views
- 13,459
Hello all To anyone who's experiencing this...
Hello all
To anyone who's experiencing this issue, can you tell me what else happened when the cold boot issue occurred. (EX: a Q-code appeared or any LED lit up) Also, please try out one of the... -
10-19-2017, 06:48 AM
Thread: Asus Strix Raid DLX Bass Clipping?
by Bill@ROG- Replies
- 1
- Views
- 1,843
Hello xSonic521x Do you have a sample of this...
Hello xSonic521x
Do you have a sample of this clipping sound that you are referring to?
Any custom settings on the sonic studio? Have you tried updating\reinstalling firmware or drivers?
Are you... -
10-17-2017, 11:15 AM
Thread: [Claymore] Numpad buttons miscolored
by Bill@ROG- Replies
- 12
- Views
- 5,310
Hello GamingDj Do you have any photos showing...
Hello GamingDj
Do you have any photos showing this issue?
Also, can you tell me which version of the software and firmware are you using currently?
Thank you -
10-17-2017, 11:06 AM
- Replies
- 3
- Views
- 1,685
Hello justz I would suggest you to RMA your...
Hello justz
I would suggest you to RMA your unit, thank you -
10-17-2017, 08:49 AM
Thread: ROG VGA Holder
by Bill@ROG- Replies
- 2
- Views
- 3,645
Hello NeptunesTrident Is this what you are...
Hello NeptunesTrident
Is this what you are referring to?
https://www.asus.com/Motherboard-Accessory/VGA-HOLDER/
Also, are you currently in Switzerland?
Thank you -
10-17-2017, 08:11 AM
Thread: Defective RMA replacements
by Bill@ROG- Replies
- 2
- Views
- 1,272
Hello vpca Thank you for your information I've...
Hello vpca
Thank you for your information
I've passed this information to our local personnel
Thank you -
10-17-2017, 07:40 AM
Thread: Faulty 1080 Ti STRIX OC: RMA Outside US
by Bill@ROG- Replies
- 4
- Views
- 2,088
Hello Marlen Hmmm...that's strange. I've...
Hello Marlen
Hmmm...that's strange.
I've checked your card and it only has local warranty.
Normally, You can still send your unit for repairs locally, but fees will be charged, depending on local... -
10-13-2017, 07:01 AM
Thread: Defective RMA replacements
by Bill@ROG- Replies
- 2
- Views
- 1,272
Hello vpca Can you please send me a PM with any...
Hello vpca
Can you please send me a PM with any of the following details that you do have available?
Product S/N:
Case ID#:
RMA#:
Also please pass me your contact details:
Full name: ...
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