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Type: Posts; User: Bill@ROG
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10-13-2017, 06:56 AM
- Replies
- 3
- Views
- 1,416
Hello Tegan Thank you for your thread. I'm...
Hello Tegan
Thank you for your thread. I'm terribly sorry that you have to go through that trouble
I've contacted related personnel to help resolving this matter
Thank you -
10-13-2017, 03:59 AM
Thread: Faulty 1080 Ti STRIX OC: RMA Outside US
by Bill@ROG- Replies
- 4
- Views
- 2,089
Hello Marlen Thank you for your inquiry. Yes,...
Hello Marlen
Thank you for your inquiry.
Yes, you can still RMA your unit in your country, just contact your local Asus service center or support line
Our personnel will arrange the process. As... -
10-13-2017, 03:48 AM
- Replies
- 3
- Views
- 2,096
Hello MichaelW I'm sorry that you have to go...
Hello MichaelW
I'm sorry that you have to go through this
Can you please send me a PM with any of the following details that you do have available?
Product S/N:
Case ID#:
RMA#:
Also please... -
10-11-2017, 03:29 AM
Thread: Post-RMA accessory return request issue
by Bill@ROG- Replies
- 1
- Views
- 864
Hello Poison [BLX] Thank you for your inquiry....
Hello Poison [BLX]
Thank you for your inquiry.
I've passed your case over to our service team.
They will be in contact as soon as they have more information on your request, thank you -
10-11-2017, 03:16 AM
- Replies
- 44
- Views
- 13,460
Hello Ocelot Can you help us fill out the form...
Hello Ocelot
Can you help us fill out the form that I mentioned earlier?
It would help us a lot for our team for further analysis, thank you -
10-11-2017, 03:15 AM
- Replies
- 44
- Views
- 13,460
Hello jbasemoine Have you emailed the form to...
Hello jbasemoine
Have you emailed the form to me?
Thank you -
10-11-2017, 02:54 AM
Thread: HELP! First Time RMA
by Bill@ROG- Replies
- 2
- Views
- 1,014
Hello necroasus Can you please send me a PM...
Hello necroasus
Can you please send me a PM with any of the following details that you do have available?
Product S/N:
Case ID#:
RMA#:
Also please pass me your contact details:
Full name: ... -
10-06-2017, 09:44 AM
Thread: Asus Warning about BIOS 3504
by Bill@ROG- Replies
- 76
- Views
- 38,507
Hello zebulon2 No need for now. Thank you for...
Hello zebulon2
No need for now. Thank you for your feedback.
We are still sorting out the information everyone has provided
Thank you -
10-06-2017, 09:21 AM
Thread: Rog matrix hd 7970 second fan issue
by Bill@ROG- Replies
- 8
- Views
- 2,777
Hello ettorelandolfi About this matter , can...
Hello ettorelandolfi
About this matter , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis.... -
10-06-2017, 09:04 AM
- Replies
- 4
- Views
- 1,436
Hello Jarv0 Does the crash occurs on other OS?...
Hello Jarv0
Does the crash occurs on other OS?
We didn't receive similar Bluetooth issue on this board.
If this effects your functionality of this board, I would suggest to send it for check ups... -
10-06-2017, 01:48 AM
Thread: Rog matrix hd 7970 second fan issue
by Bill@ROG- Replies
- 8
- Views
- 2,777
Hello ettorelandolfi How about the driver? What...
Hello ettorelandolfi
How about the driver? What versions of drivers have you tried?
Have you tried the latest driver from AMD or from our official website?
Thank you -
10-05-2017, 09:45 AM
Thread: RGB led burned out after uefi update
by Bill@ROG- Replies
- 3
- Views
- 2,000
Hello Cory29 Thank you for your inquiry. About...
Hello Cory29
Thank you for your inquiry. About this matter , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis.... -
10-05-2017, 09:37 AM
Thread: Rog matrix hd 7970 second fan issue
by Bill@ROG- Replies
- 8
- Views
- 2,777
Hello ettorelandolfi Thank you for your inquiry...
Hello ettorelandolfi
Thank you for your inquiry
Can you provide some screenshots of your settings?
Also, can you tell me the versions of your applications mentioned?
Thank you
PS: your link... -
10-05-2017, 09:02 AM
- Replies
- 1
- Views
- 1,855
Hello toronto699 I'll pass your concern to our...
Hello toronto699
I'll pass your concern to our team for further information
Thank you -
10-03-2017, 10:10 AM
Thread: Maximus VIII GENE Long POST Problem
by Bill@ROG- Replies
- 3
- Views
- 1,411
Hello TommoBedhair I would suggest to send it...
Hello TommoBedhair
I would suggest to send it for RMA to avoid spending more money
Our engineers will test it out for you, thank you -
10-03-2017, 08:38 AM
Thread: Asus Aura Sync is crap
by Bill@ROG- Replies
- 8
- Views
- 10,839
Hello strommj Thank you for your inquiry I'll...
Hello strommj
Thank you for your inquiry
I'll consult our team on this matter
Thank you -
10-03-2017, 07:01 AM
Thread: Z270E / STRIX 1080Ti problem
by Bill@ROG- Replies
- 2
- Views
- 1,632
Hello Eberwolf If the GPU works on other...
Hello Eberwolf
If the GPU works on other motherboards, than the issue may be on your Z270E
Do you have any other GPU to test with? If you are not sure what to do, I would suggest you to RMA it... -
10-03-2017, 06:41 AM
Thread: 1080ti turbo overclock problem
by Bill@ROG- Replies
- 6
- Views
- 3,395
Hello fleer Can you post your GPU Tweak...
Hello fleer
Can you post your GPU Tweak settings?
Which version are you using currently?
Does it work with only one card installed?
Thank you -
10-03-2017, 06:29 AM
Thread: USB ports of ROG Station XG2 problems
by Bill@ROG- Replies
- 3
- Views
- 3,348
Hello nachopr Does the hardware pop up in the...
Hello nachopr
Does the hardware pop up in the device manager?
Have you tried manually changing the driver to the correct ones?
Thank you -
10-02-2017, 09:38 AM
- Replies
- 4
- Views
- 3,699
Hello blodchoklad Thank you for your feedback...
Hello blodchoklad
Thank you for your feedback
I'll report this issue back to our team
Thank you -
10-02-2017, 09:20 AM
Thread: GT-AC5300 VPN Fusion Speed
by Bill@ROG- Replies
- 1
- Views
- 3,137
Hello wldrevil VPN fusion lets you run a VPN...
Hello wldrevil
VPN fusion lets you run a VPN and an ordinary internet connection simultaneously. So even if other network users need to use an VPN, you can still enjoy maximum gaming speeds. Is... -
09-28-2017, 07:52 AM
Thread: Maximus IV extreme-z I7 2600k no post
by Bill@ROG- Replies
- 3
- Views
- 1,343
Hello DJ-UniK In your case, I would suggest to...
Hello DJ-UniK
In your case, I would suggest to send it in for checks and repairs
Thank you -
09-27-2017, 10:14 AM
- Replies
- 7
- Views
- 7,521
Hello PanterAftw Is the line visible on any...
Hello PanterAftw
Is the line visible on any settings?
If yes, I would suggest to RMA it. Our engineers will sort this out for you
Thank you -
09-26-2017, 08:58 AM
Thread: Task manager cpu speed inaccuracy
by Bill@ROG- Replies
- 7
- Views
- 3,740
Hello all Thank you for your inquiry. About this...
Hello all
Thank you for your inquiry. About this bug , can anyone experiencing this help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation... -
09-25-2017, 02:06 AM
- Replies
- 44
- Views
- 13,460
Hello jbasemoine You can just write down your...
Hello jbasemoine
You can just write down your main 3 HDDs
The S-Spec number, also known as the specification number, is a five character string printed on the processor and processor label. You...
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