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Type: Posts; User: Blake@ASUS

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  1. Replies
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    Hello blackguard, So the shutdown only happened...

    Hello blackguard,
    So the shutdown only happened once?
    After you set up the new webcam?
    Thank you.
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    395

    Hello AgentHunk, Thank you for the update. Let...

    Hello AgentHunk,
    Thank you for the update.
    Let me know if any.
  3. Hello xDhii, Please kindly send your device to...

    Hello xDhii,
    Please kindly send your device to service center.
    We would make sure the firmware and drivers are updated and installed correctly for you.
    Thank you.
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    Hello SBAPKat, The extension warranty can only...

    Hello SBAPKat,
    The extension warranty can only be bought within 180 days after the first purchase (from ASUS or authorized seller).
    You may refer to below FAQ and double check in the system...
  5. Hello halo2sufer99, Looking forward to receiving...

    Hello halo2sufer99,
    Looking forward to receiving your reply.
    Thank you.
  6. Hello halo2surfer99, May I have the video? You...

    Hello halo2surfer99,
    May I have the video?
    You can send it to me through PM if you have concern.
    Thank you.
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    Hello SBAPKat, Please kindly backup your device...

    Hello SBAPKat,
    Please kindly backup your device and send it to service center for further examination.
    Sorry for the inconvenience caused.
    Thank you.
  8. Hello suicidaltwinkle, If you still have issue...

    Hello suicidaltwinkle,
    If you still have issue with your repair case,
    please kindly PM me your SN and RMA number.
    Thank you so much.
  9. Hello halo2surfer99, May I have the brand or...

    Hello halo2surfer99,
    May I have the brand or model of the hub and external devices you are using ?
    I have reported this issue to related department.
    May you record a video of how you find out this...
  10. Hello Morality, Please kindly contact our local...

    Hello Morality,
    Please kindly contact our local support in Turkey.
    https://www.asus.com/tr/support/Service-Center/Turkey
    Thank you.
  11. Hello kagenyx, This model has 3 M.2 2280 port,...

    Hello kagenyx,
    This model has 3 M.2 2280 port, supporting PCIe NVMe SSD, each up to 512GB.
    There is no port for 2.5 inch one.
    Thank you.
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    Hello COLELLI16, Really sorry to hear this. If...

    Hello COLELLI16,
    Really sorry to hear this.
    If you did not get the files from other users,
    please kindly send your device back to service center to install it back.
    Thank you.
  13. Hello AtGrigorov, Thank you for your feedback....

    Hello AtGrigorov,
    Thank you for your feedback.
    Please kindly report it to MS as well.
    You may rollback to 1909 to maintain stable performanace.
    Thank you again.
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    Hello ilkercaylakk, Please kindly check of your...

    Hello ilkercaylakk,
    Please kindly check of your BIOS and drivers are all up to date.
    And was there any specific modification happened before the issue occurred? like installing a new program?...
  15. Hello FedFer, May you check which BIOS you have...

    Hello FedFer,
    May you check which BIOS you have and are you using My ASUS 2.2.21?
    Please PM me your SN as well.
    This issue is now under investigation.
    Thank you.
  16. Replies
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    Hello Darkepyon87, There are 3 general model of...

    Hello Darkepyon87,
    There are 3 general model of G14 so far, GA401IV, GA401IU and GA401II, differs by the Graphic card.
    Each model have black & white, with and without AniMe Matrix, 4 type, depends...
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    Hello mlbarnes, Please kindly backup the data...

    Hello mlbarnes,
    Please kindly backup the data and send your device to service center for further examination.
    Thank you so much.
  18. Hello logan4798, When did the issue start to...

    Hello logan4798,
    When did the issue start to happened? after any update or modification?
    Please kindly check if your BIOS and windows are both up to date....
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    Hello novecho_delta, May I have a record of the...

    Hello novecho_delta,
    May I have a record of the sound?
    Thank you so much.
  20. Dear all, From now on,we are not supporting...

    Dear all,
    From now on,we are not supporting adjusting volt by third-party apps.
    We will update BIOS gradually for this issue.
    the clock setting in Armoury Crate will remain.
    Really sorry for any...
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    Hello nathanjobs91, Thank you for your reply and...

    Hello nathanjobs91,
    Thank you for your reply and feedback.
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    Hello mlbarnes, May you check if your BIOS is...

    Hello mlbarnes,
    May you check if your BIOS is updated as well?
    https://www.asus.com/tw/Laptops/ROG-Zephyrus-M-GM501/HelpDesk_Download/
    Thank you.
  23. Hello Fenixxaa, We will continue the discussion...

    Hello Fenixxaa,
    We will continue the discussion in your Zentalk thread.
    Thank you.
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    Hello Kevin, Which model do you have ? so only...

    Hello Kevin,
    Which model do you have ?
    so only Armoury Crate is crushing?
    Thank you.
  25. Hello ArnoldT: Please refer to the links below ...

    Hello ArnoldT:
    Please refer to the links below

    https://www.asus.com/Motherboards/PRIME-Z390-A/HelpDesk_Download/

    https://www.asus.com/Motherboards/ROG-STRIX-Z370-G-GAMING/HelpDesk_Download/
    ...
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