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  1. After exactly a week they've come back with the...

    After exactly a week they've come back with the following:

    "Please note that our Team had some issue with accessing the log files as the actual file seem to not be attached. Please complete the...
  2. Just to let you know they requested some logs via...

    Just to let you know they requested some logs via email over the ongoing support incident and I've shared all requested materials with them in response.
  3. Yes of course. Or sometimes, like yesterday, the...

    Yes of course. Or sometimes, like yesterday, the app updates itself also. No effect with the failures herein.
  4. BTW I simply must let you know that despite your...

    BTW I simply must let you know that despite your assurances above, I just got another email which reads:

    In reviewing your case it appears that the behavior of the My App is due to compatibility...
  5. Of course: - No error message is shown. -...

    Of course:

    - No error message is shown.
    - Please take a look at the screenshot.

    Some of the final remaining "3 Essential update" advertised by MyASUS are not shown on the support website at...
  6. Thanks, Blake. ASUS System Control Interface...

    Thanks, Blake.

    ASUS System Control Interface v3: Driver version is 3.0.12.10.
  7. I appreciate that. Clearly people parroting the...

    I appreciate that. Clearly people parroting the same response over and over again without reviewing or escalating any of my content was neither pleasant nor constructive for anyone involved. I...
  8. MyASUS: 3.0.20.0 Where can I find out the...

    MyASUS: 3.0.20.0

    Where can I find out the version of the ASUS System Control Interface Driver? The latest package that I did install is...
  9. While a related issue has been solved on this...

    While a related issue has been solved on this thread, which has fixed Armoury Crate:
    ...
  10. The root cause of this issue has been identified...

    The root cause of this issue has been identified and resolved in this thread:
    ...
  11. Just on the very high likelihood that ASUS claim...

    Just on the very high likelihood that ASUS claim this is not their issue because its not running on their OS image, I reproduced the exact issue on their OS image as well.

    There's no way out for...
  12. ;) Unlike ASUS, the company that makes DiskZIP...

    ;)

    Unlike ASUS, the company that makes DiskZIP is responsive - and even over the weekend!

    They advised me that instead of disabling the transparent file compression feature outright, I should...
  13. I did some more clean machine testing and...

    I did some more clean machine testing and identified the exact component in DiskZIP that ASUS cannot handle for some reason.

    For this purpose I had to use ZIPmagic, a precursor of DiskZIP which is...
  14. I appreciate what you are saying, at least your...

    I appreciate what you are saying, at least your reply makes some sense in that you are aware of clean machine testing and so forth.

    The support center I'm engaged with, however, is categorically...
  15. Today's brilliant reply from Asus includes the...

    Today's brilliant reply from Asus includes the following verbiage:

    Since your product is not zoned for North America, our local repair center may not have parts to complete service. There would...
  16. Today's brilliant reply from Asus includes the...

    Today's brilliant reply from Asus includes the following verbiage:

    Since your product is not zoned for North America, our local repair center may not have parts to complete service. There would...
  17. Today's brilliant reply from Asus includes the...

    Today's brilliant reply from Asus includes the following verbiage:

    Since your product is not zoned for North America, our local repair center may not have parts to complete service. There would...
  18. I do the same, I cloned the OS image before...

    I do the same, I cloned the OS image before applying my own production image. On the original OS image the drivers do extract successfully. Using these, I have been able to install most of the...
  19. This is the reply I got from Asus: "After...

    This is the reply I got from Asus:

    "After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern. Our team has suggested to...
  20. This is the reply I got from Asus: "After...

    This is the reply I got from Asus:

    "After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern. Our team has suggested to...
  21. This is the reply I got from Asus: "After...

    This is the reply I got from Asus:

    "After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern. Our team has suggested to...
  22. No doubt. But unfortunately, I don't have another...

    No doubt. But unfortunately, I don't have another way to manage the GPU mode (discrete or integrated), or the keyboard lighting settings. Does anyone know of any other way to handle this?
  23. I was promised a turnaround time of 24-48 hours...

    I was promised a turnaround time of 24-48 hours after sending in my now completed problem report form with lots of hardware information on what is clearly a software issue, but there's no response...
  24. I was promised a turnaround time of 24-48 hours...

    I was promised a turnaround time of 24-48 hours after sending in my now completed problem report form with lots of hardware information on what is clearly a software issue. Asus, do you have any...
  25. Asus, do you have any updates regarding this...

    Asus, do you have any updates regarding this thread? I was promised a turnaround time of 24-48 hours after sending in my now completed problem report form with lots of hardware information on what is...
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