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Type: Posts; User: Alvez@ROG

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    1,605

    Hello Have you remove ram to cross test or use...

    Hello
    Have you remove ram to cross test or use the other hard drive as you doubt that may be the root cause?
    As I know most 2 TB hard drive is not compatible with this model yet. Do you khave...
  2. Hello Is your model of camera "ROG EYE " or...

    Hello
    Is your model of camera "ROG EYE " or "ROG EYE s"? Because EYE only support Win10, and EYE s support Win 11.
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    309

    Hi 2TB Intel 660 isn't compatible with this...

    Hi
    2TB Intel 660 isn't compatible with this model yet.
  4. Hello Sorry for late reply . Could you try to...

    Hello
    Sorry for late reply . Could you try to disable power saving mode in power option? Then try to duplicate again.
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    326

    Hello Krafg: Sorry for late reply ,there is...

    Hello Krafg:
    Sorry for late reply ,there is a easy way to judge this model support WOL or not. please go to BIOS find power management and find Wake-on-lan.
    But I think you have already did....
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    2,944

    Hello About warranty, please refer to service...

    Hello
    About warranty, please refer to service guide to disassemble laptop. Any damage caused by manual will violate warranty policy.
    Service Guide:...
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    203

    Hello Thanks for your asking. Depends on...

    Hello
    Thanks for your asking. Depends on different CPU power consumption, 230W version is for Ryzen9.
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    Hello May I know which brand and model name...

    Hello
    May I know which brand and model name of SSD you installed? It's true we test Samsung and WD max 1T capacity. Now many SSD have high temperature need to concern. Not only compatibility of...
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    2,441

    Hi I try to simulate your scenario on the...

    Hi
    I try to simulate your scenario on the same model, but unforunately it's very nomal at my side. I guess it should be thermal problem or badly news is cpu NG.
    I know if symptoms belong to cpu...
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    Hello This model only support 1 slot for M.2...

    Hello
    This model only support 1 slot for M.2 and 1 slot for 2.5inch HDD/SSD. If you want to install different os in each storage.
    only support max 2 devices, Thank you.
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    2,441

    Hello Need to update a brief result from the...

    Hello
    Need to update a brief result from the log , result of both log have the same situation when CPU and GPU thottled at the same time
    , temperature is not very high. Did you close game at 45...
  12. Hello: Before we start to valify it's...

    Hello:
    Before we start to valify it's software or hardware issue . Let us check some basic driver information.
    Please check follow version are latest official version on your own laptop....
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    329

    Hello Himanshu KAshyap Echo RedSector's post,...

    Hello Himanshu KAshyap
    Echo RedSector's post, you can open bottom case, and check connector of battery placed well or not. Sorry to make you uncomfortable.
  14. Hello I need one log file to pass to R&D ,...

    Hello
    I need one log file to pass to R&D , please follow below step to cach log and provide a link, Thank you.
    .plug in ASUS 200W adapter
    .Download HWinfo and install app. Link:...
  15. Hello Sorry to miss your post . Did you change...

    Hello
    Sorry to miss your post . Did you change spec like SSD or RAM? It sounds like compatibility issue.
  16. Replies
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    2,441

    Hello Thanks very much, R&D is working on...

    Hello
    Thanks very much, R&D is working on log file, will update asap.
  17. Replies
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    637

    Hello Sorry to hear that , it's a temporary...

    Hello
    Sorry to hear that , it's a temporary solution that we want to know the result may find out root cause.
    If we can collect more sample case, it will be helpful.
  18. Hello Okay, thank for your sharing to let me...

    Hello
    Okay, thank for your sharing to let me understand there is not possible effect about booting priority.
    Capacity is a simple index make us easily to judge compatibility issue between...
  19. Hello If you have complete remove Armoury crate,...

    Hello
    If you have complete remove Armoury crate, I will suggest to use geek uninstaller to check again. Please also remove game first and refresh rate as well.
    Thank you.
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    Hello After analyze log , we found some...

    Hello
    After analyze log , we found some defect point. In order to be more clear, I need one more log to compare. Sorry to request more info.
    .plug in ASUS 200W adapter
    .Download HWinfo and...
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    637

    Hello Goosifer Could you try below command that...

    Hello Goosifer
    Could you try below command that one solved the same issue?
    Excute CMD with administrator and type below command to close
    netsh wlan set autoconfig enabled=no interface="Wi-Fi"...
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    Hi It is very clear for your scenario and...

    Hi
    It is very clear for your scenario and thank you for sending me the log file. I will pass to relevent team to duplicate.
  23. Hello: Good day, after confirmed compatible...

    Hello:
    Good day, after confirmed compatible device what we test is lite-on 256G SSD and kingston 256G SSD, I will suggest 512G SSD is the maximum capacity for this model.
    As you mentioned this...
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    You can find AMD chipset driver through follow...

    You can find AMD chipset driver through follow link
    https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/Driver/Chipset/23894/AMD_Chipset_DriverOnly_ROG_AMD_Z_V1.2.0.118Sub5_23894.exe
    AMD graphic card...
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    Hello zaklovesyou I separate two parts to...

    Hello zaklovesyou
    I separate two parts to consider your situation by hardware and software. This model use normal thermal grease not metal liquid, so thermal reason should be
    excluded by...
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