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Type: Posts; User: Death-Caliber

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  1. I have filed a report with the ACCC as there is...

    I have filed a report with the ACCC as there is NO WAY I damaged that board. The images show it as I unwrapped it from its packaging.

    Expect to hear from them in the coming weeks regarding your...
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    So the update. Still refusing to accept...

    So the update.

    Still refusing to accept responsibility for extra damaged pins on the board.

    This company is a huge joke and frankly, I'm done with buying any ASUS products from now on.

    What...
  3. Your service department here in Australia are a...

    Your service department here in Australia are a bunch of thieves, damaging my board and saying they are not liable for it and trying to get me to pay for the repairs for something I did not touch.
    ...
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    Exactly what happened and I'm angry as they are...

    Exactly what happened and I'm angry as they are refusing to take any responsibility or liability for it.
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    It was sent back to me in the post from the ASUS...

    It was sent back to me in the post from the ASUS Service Centre here in Australia.

    Can't exactly check it before it leaves unfortunately, otherwise I'd have said something then and there.
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    ASUS Rampage V Extreme Damage from RMA Repair

    Just be aware guys, especially if in Australia, that ASUS will say they are not liable for any damage received from RMA returns.

    This is what I was given back from RMA repair.

    What a load of...
  7. ASUS Rampage V Extreme Damaged

    I have come to no resolution from ASUS, in Sydney Australia.

    It doesnt seem like anyone is trying to help me here either with this issue.

    If anyone from ASUS is reading this, I would like to...
  8. I've just had customer service reply to me saying...

    I've just had customer service reply to me saying that I am liable for the repair costs even though this was damaged in ASUS care.

    I want this repaired or replaced with a refurbished unit at your...
  9. Thanks Alvez I had the customer support...

    Thanks Alvez

    I had the customer support officer contact me and more or less tell me that its my fault that it is bent and that I would be liable for repair costs and an inspection fee, which I...
  10. RMA - AUAAK10419 - Damaged CPU socket upon return from RMA

    Hi Guys

    I just received my board back from RMA.

    I sent it in with a damaged socket, around two pins bent and was told it was all fixed and upon receiving it today and taking the foxconn cover...
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    Yeah I did and it threw a Q code 00 and wouldn't...

    Yeah I did and it threw a Q code 00 and wouldn't POST.
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    Unfortunately wouldnt be able to save this one...

    Unfortunately wouldnt be able to save this one even if the pins were bent straight.

    My OP states that one pin broke while attempting to straighten it out.

    ASUS know this as I mentioned it in my...
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    I've contacted ASUS Service and they are going to...

    I've contacted ASUS Service and they are going to RMA the board, so far, so good.

    I received the form tonight, so have just filled it out and I'm just awaiting my RMA number and then it will get...
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    Any idea which staff member to contact on here...

    Any idea which staff member to contact on here that would maybe be able to answer my query?

    Not too sure where the service-related enquiries section is located on here.
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    Didn't realise there was a service section. ...

    Didn't realise there was a service section.

    I'll have a look.

    Thanks.

    The exchange rate is a killer as by the time I get parts from the US, it will end up being $500-600 for another board.
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    Rampage V Extreme - CPU Socket Problems

    Hi everyone!

    Long time reader, first time poster and unfortunately my first post isnt good news.

    I've had a Rampage V Extreme for as long as I can remember and over the past couple of days, I...
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