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Type: Posts; User: Blake@ASUS

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  1. Hello g53ok, I'm sorry it's a bit confusing, do...

    Hello g53ok,
    I'm sorry it's a bit confusing,
    do you mean that the power jack is loosen?
    or the device is having high temperature and then the power supply is not stable?
    Thank you.
  2. Replies
    4
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    172

    Hello Bogdan, I'm sorry that the device is not...

    Hello Bogdan,
    I'm sorry that the device is not designed to use Windows 10, so we don't have the verified drivers on our website.
    You may search on open platform or supplier's website to find more....
  3. Replies
    32
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    3,460

    Hello rohmuk3333, Please set the right as...

    Hello rohmuk3333,
    Please set the right as "anyone who knows the link can view"
    and you can share the link in PM only if you have further concern.
    I would need to ask technical support to help and...
  4. Replies
    5
    Views
    327

    Hello benderTheRobot, Our discussion will...

    Hello benderTheRobot,
    Our discussion will continued in the PM you send me.
    Thank you.
  5. Hello deeemmhexer, I'm really sorry about this....

    Hello deeemmhexer,
    I'm really sorry about this.
    Your feedback has been taken into serious consideration for future improvement.
    Thank you very much.
  6. Hello aneel stanley, Please kindly send your...

    Hello aneel stanley,
    Please kindly send your device to service center for further examination.
    Thank you.
  7. Hello victor54, Please refer to below discussion...

    Hello victor54,
    Please refer to below discussion on Microsoft community....
  8. Hello hpesoj15, May I have the brand an model of...

    Hello hpesoj15,
    May I have the brand an model of the "External Monitor"?
    Thank you.
  9. Hello hpesoj15, Sorry I'm a bit confused. What...

    Hello hpesoj15,
    Sorry I'm a bit confused.
    What is the exact issue? monitor not recognized? image not showing ?
    Which monitor is it, please provide the brand and model?
    Thank you.
  10. Hello ivan1003, The HDMI port on this mode is ...

    Hello ivan1003,
    The HDMI port on this mode is HDMI 1.4 and type C port does not support display output.
    Thank you,
  11. Replies
    3
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    184

    Hello Sary, Well...this is pretty normal for a...

    Hello Sary,
    Well...this is pretty normal for a gaming laptop with those specifications.
    We don't want the device to overheat and burn out, right?
    Please kindly understand.
    Thank you.
  12. Replies
    15
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    10,812

    Hello qwetym0nk, Thank you for your feedback.

    Hello qwetym0nk,
    Thank you for your feedback.
  13. Hello miguel pereira, How about ASUS System...

    Hello miguel pereira,
    How about ASUS System Control Interface V2 and MyASUS?
    Thank you.
  14. Hello Soupladel, After consulting with our...

    Hello Soupladel,
    After consulting with our technical support and designers, and we have tested several scenario you mentioned, your device is fine.
    The temperature and the CPU frequency is normal...
  15. Hello VampWolf, Please kindly send your device...

    Hello VampWolf,
    Please kindly send your device to service center for further examination.
    Thank you.
  16. Replies
    32
    Views
    3,460

    Hello rohmuk3333, May I have a complete video...

    Hello rohmuk3333,
    May I have a complete video record of the FPS drop issue?
    Thank you.
  17. Hello Strickmabil, If you want to use the...

    Hello Strickmabil,
    If you want to use the independent GPU, then both adapters are needed,
    if you take the independent GPU away, then you may only plug in the 180W one.
    Thank you.
  18. Hello Philomorph, Do you have another device you...

    Hello Philomorph,
    Do you have another device you can connect your HDMI to cross check?
    And what brand and model is your TV?
    Thank you.
  19. Replies
    3
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    184

    Hello Sary, Are you able to switch mode to...

    Hello Sary,
    Are you able to switch mode to silent mode?
    Thank you.
  20. Replies
    1
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    239

    Hello Firalia, May you double check if your BIOS...

    Hello Firalia,
    May you double check if your BIOS and display driver have been updated?
    Then may I know if you switch refresh rate or resolution, does this issue still happen?
    Thank you.
  21. Replies
    1
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    210

    Hello ThatDmnKyle, May you check if your BIOS...

    Hello ThatDmnKyle,
    May you check if your BIOS and windows are up to date
    and record a video of the issue?
    It needs to include your finger gesture on the touchpad and the pointer reaction on the...
  22. Replies
    5
    Views
    327

    Hello benderTheRobot, Please kindly share the...

    Hello benderTheRobot,
    Please kindly share the video link in PM with me.
    And you may send your device to service center for further examination.
    Thank you.
  23. Dear both, I'm sorry that the 32GB version is...

    Dear both,
    I'm sorry that the 32GB version is not available with our general channels in North America so far
    You may contact local seller to have more information, but be aware of the warranty...
  24. Replies
    5
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    327

    Hello benderTheRobot, Do you have another device...

    Hello benderTheRobot,
    Do you have another device you can connect to the monitor or another laptop to connect?
    May I have a picture or short video of the issue?
    Does the flashing only happen when...
  25. Hello Jaroslaw_0, I'm sorry that 4000rpm is the...

    Hello Jaroslaw_0,
    I'm sorry that 4000rpm is the lowest for current design.
    Your opinion has been taken in to careful consideration for future improvement and adjustment.
    Thank you so much.
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