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  1. Hi Sahan, Please kindly provide message me the...

    Hi Sahan,

    Please kindly provide message me the email address you have used to communicate with our redemption team to help us identify your profile.

    Many thanks for your kind helps in advanced....
  2. Hi Brad, Please private message me the photo...

    Hi Brad,

    Please private message me the photo of the serial number label on your motherboard and graphics card instead of on the box as originally provided, I will sort your case out.

    regards,
    ...
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    Sorry to inform you, but the promotion ended...

    Sorry to inform you, but the promotion ended almost one month ago...

    You will see it when you click on "Home" at the top.
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    It shouldn't be a problem after moving into ACPI...

    It shouldn't be a problem after moving into ACPI APIC aware OS.
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    1,948

    Hi ItsImportant, 1. Yes, 1.04.43 has already...

    Hi ItsImportant,

    1. Yes, 1.04.43 has already fixed the SPD corruption issue.

    2. Yes, Corsair Vengeance RGB DDR4 modules are now supported with the new version.

    3. They may or may not work....
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    Hi John998, Thank you for the update. Please...

    Hi John998,

    Thank you for the update.
    Please kindly help to check your private message, if you can help to provide the serial number of both case and RMA number of the first case, we will be able...
  7. Hi Zandor84, Good news, the said limitation on...

    Hi Zandor84,

    Good news, the said limitation on XG STATION 2 is resolved via the latest Nvidia graphics driver, along side some performance boost. With the new 382.33 driver, you can now:
    1....
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    3,070

    Hi Laremin, From experience, if the coil whine...

    Hi Laremin,

    From experience, if the coil whine is from the motherboard, they will most likely to occur when your CPU is under lower power state.

    I will suggest to enter BIOS setup and disable...
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    Hi taz2003, As long as the fans to get managed...

    Hi taz2003,

    As long as the fans to get managed (dynamic adjustment with the change of temperature, spin down to 0RPM and spin from 0RPM), that should be reasonable.

    regards,
  10. Replies
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    Hi Ivan, I see. Seems the result from Steam...

    Hi Ivan,

    I see. Seems the result from Steam FPS counter is a bit higher than the Nvidia GeForce Expirience FPS counter as well.
    Let us check if there is anything else we can explore to improve...
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    Hi John998, This is about the first time we...

    Hi John998,

    This is about the first time we have heard it gone faulty to date.
    Can you please kindly install the new AURA software, and see if your Plasma tube has been set to off state by any...
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    1,747

    Hi tax2003, This should be normal, as...

    Hi tax2003,

    This should be normal, as different piece of fan may have different spin up voltage, some fans may spin up a little earlier or later than the others.

    regards,
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    Hi Ivan, This is with the GTX1080Ti in the XG...

    Hi Ivan,

    This is with the GTX1080Ti in the XG Station with the same settings above right?

    regards,

    [/QUOTE]
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    Hi Ivan, Do you mind restart a different save...

    Hi Ivan,

    Do you mind restart a different save and test full HD performance within the first scene to see if you do get similar readings to mine measuring max/min FPS in that first scene (before...
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    Hi Woeerus, Do you mind to confirm if you have...

    Hi Woeerus,

    Do you mind to confirm if you have any other hardware monitor facilities running at the same time as the AiSuite 3? This includes:
    - Everest
    - SpeedFan
    - Corsair Link
    - HW Monitor...
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    20,544

    Hi Ivan, Have you set your in driver VSync...

    Hi Ivan,

    Have you set your in driver VSync setting to either "Disabled" or "Fast"?
    What was the PhysX setting for this reading?

    Also, what sort of FPS are you getting in the same scenes when...
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    Hi Ivan, I think I may have figured out what...

    Hi Ivan,

    I think I may have figured out what happened now. I have not touched any GPU driver settings apart from what I have described, where you have maxed out pretty much most of the GPU...
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    Hi Ivan, First things first, have you modified...

    Hi Ivan,

    First things first, have you modified driver and in game settings as well as using external monitor like what I have listed previously?
    Please kindly help to indicate the difference if...
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    Hi Ivan, The game used for this test is MAFIA...

    Hi Ivan,

    The game used for this test is MAFIA III. We choose one of the games you have tested to make sure you can easily revisit and compare.

    With regards to the impact of CPU performance and...
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    Hi ISTIMAC, After some tests, we found that...

    Hi ISTIMAC,

    After some tests, we found that the new Nvidia driver (382.33) now comes with better support for external graphics solution utilizing Thunderbolt 3 interface via Microsoft Hybrid...
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    Hi ImDez, U2Desire, and BoutTime01, Actually,...

    Hi ImDez, U2Desire, and BoutTime01,

    Actually, I am not skipping your question. Rather, I prefer not to get involved with that topic as I am working for the ASUS open platform business unit (hence...
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    20,544

    Hi ISTIMAC, Thank you very much for the...

    Hi ISTIMAC,

    Thank you very much for the update. DOOM is unfortunately the only game in your list that is not utilizing DirectX, the result on this game may be a bit different from the others.
    ...
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    Hi ISTIMAC, Glad to see the cause of the...

    Hi ISTIMAC,

    Glad to see the cause of the performance hiccup is clarified.

    Can you please kindly advice if this result was taken with PhysX parked at:
    - Manual (CPU)
    - Manual (GTX1080Ti)
    -...
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    Hi ISTIMAC, Glad to see the problem goes away....

    Hi ISTIMAC,

    Glad to see the problem goes away. This sounds like an unexpected driver behavior. My guess is the driver shouldn't even consider reusing GTX1060 in the first place, driver may not...
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    Hi ISTIMAC, Thank you for your continuous...

    Hi ISTIMAC,

    Thank you for your continuous contribution on this topic.

    Do you mind to help and check if manually setting PhysX to CPU will help to improve the mouse lag and low frame rate issue?...
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