Hello ROG community. I'm reaching out here to see if what I'm about to described has been experienced with other ASUS Crosshair VI Hero (Ryzen) owners, or if it is a recognized issue by asus, etc. I'm still leaning towards that it's probably not the computer, however at this point I'm looking at all different fronts.
The Issue: My internet connection occasionally cuts out in various ways. I am using the Motherboard's provided Intel(R) I211 Gigabit Network Connection driver. (up to date, no updates recommended by Windows.
Symptoms:
1) I first started noticing this issue when I was attempting to stream games. At the time it didn't matter if both of me and my roommate were trying to stream (which is a different issue with breaching our upload speed data cap), or if I was streaming and my roommate was not home (only I was using the internet). In this situation, I still had a download from my connection, as I could hear my friends on discord, however I could see my upload bit-rate drop to 0 for a few seconds which also drops the stream and shows me as offline for that time when it's reconnecting.
2) General internet connection drops, such as being in a discord call with friends, and I will Loose all connection, and I will not hear any audio of friends speaking for a few seconds.
3) Just recently I was away from my computer with my headphones on (wireless) listening to music on Spotify, and Spotify stopped streaming the music, because it claimed I did not have a internet connection. I have not experienced this problem when I've been at my computer though
4) I have had this happen with Tom Clancy's Rainbow Six Siege, which ultimately ended up with me leaving the game due to no internet connection.
Troubleshooting:
-internet goes through a modem, then to a wireless router, where our Ethernet is plugged into.
-My roommate does not seem to have any of these issues.
-I tried switching ports on the router, and switching to a different Ethernet cable
-One thing I have heard is this could be possibly due to not using all 12 pins on the cpu power connectors? Although I don't see how this would be the cause of the issue. As well my rommate, like me, only uses 8 of his 12 pins (I haven't seen any specific instructions in the manual that says these should be used)
-I have called charter a couple times now, and they seem to think the hardware is working fine (no errors in the logs, or events where connectivity has dropped). They also believe the router and modem to be working perfectly fine. Although I haven't asked them to send anybody out and check just in case nothing is wrong and they charge me a fee.
-I have not tried using fancy software to monitor packet-loss, as I am not qualified enough to know what any of it means.
-Note this problem doesn't occur that often, and such it is difficult to reproduce. I will start leaving a cmd terminal open from now on and ping my router to see if there is any connectivity issues from my computer's end. So far in the time I've written this post it seems to be pinging normally, and getting a 1ms response time. Occasionally it gets a lag and there is one ping that takes anywhere from 11ms to 24ms. Although I will have to check back here and update this post if I ever encounter a ping failure.
I think that's all, Please give me suggestions if you think it's relevant to this forum, or otherwise I'm not sure if it's ok to get network advice on here? (Moderators can correct me on this).