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  1. #1
    ROG Member Array Ragn0r PC Specs
    Ragn0r PC Specs
    MotherboardROG ZENITH EXTREME X399
    ProcessorAMD THREADRIPPER 1950X
    Memory (part number)Ballistix Elite (64gb)
    Graphics Card #1Aorus Geforce GTX 1080 Ti WATERFORCE WB Extreme Edition 11G
    Monitor3x Lenovo LI2223S (5760x1080)
    CPU CoolerRAYSTORM NEO
    CaseThermaltake tower 900
    Power SupplyEVGA 1600 P2
    Keyboard LOGITECH G19S
    Mouse LOGITECH G502
    Mouse Pad Logitech
    OS WINDOWS 10 PRO
    Network RouterZYTEL PK 5001 Z
    Ragn0r's Avatar
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    ROG Zenith Extreme 3rd RMA

    First board from B&H couldn't return because of their 30 day rule that I didn't think about because I was waiting on other components for the Tower 900 build. When I did open the box there was a very small screw floating around and the standoffs for the NVME.2 SSDs were missing. This board had bent and misaligned pins and with magnification found that a few of the pins were bent backwards which baffles me how the pins could be bent backwards by carefully installing the Threadripper 1950x. RMA the board back and am told it is my fault and need to pay $130.00 on top of my $30.00 shipping charge. Get a replacement board that will power up but won't even start the Live Dash (OLED display.) Returned that board and was able to coax them into giving me a brand new replacement board so I would at least get the standoffs that were missing in the very first box. Any with the inbox board I was able to get it up and running with 64GB of Ballistix Elite RAM flashed the BIOS to 0901. The system reported RAM = 64GB (31.9GB Usable) Followed tech support suggestions and disassembled the water loop for RAM and GPU unseated the memory and reseated one at a time until all eight sticks of ram were recognized and the Live Dash (OLED) display would progress to post the bios.This lengthy procedure made no difference. The system still reported 64GB (31.9GB Usable). Did a clean install of Windows 10 Pro 64bit and the System reported 64GB (41.8 GB usable). Someone informed that it appeared as thou Windows was not seeing two of 8GB sticks. Tech support instructed me to flash the BIOS to 0902 and this put the board back to where it would not post past the memory check. Now they asked me to fill out the RMA form for a return and can not get past the serial number requirement on the form. I started this build in October of 2017 and because of the ROG Zenith Extreme I still do not have a running Desktop. Has my patience been tested regarding this issue???
    Nothing can be above though

  2. #2
    ROG Guru: Yellow Belt Array Cory29 PC Specs
    Cory29 PC Specs
    MotherboardROG Zenith extreme x399
    Processor1950x
    Memory (part number)G Skill F4-3200C16-8GTZ - 64gb
    Graphics Card #1GIGABYTE GeForce GTX 980 Ti WF
    Monitorcintiq 22hd touch
    Storage #1Sam SSD 850 EVO 1TB
    CPU Coolerxspc block - D5 - 3x120 slim rad
    CaseView 71 (doesn't fit board)
    Power SupplyEVGA supernova 1000G3
    Keyboard K95

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    Your not alone I had 4 luckily through my supplier since i was in the 30 day window. The few times I had contacted Asus directly they have been sub par if I ever got a response at all and extremely un informed of the problems with this board.

    I Will not be buying Asus products any time soon ..

  3. #3
    ROG Guru: Yellow Belt Array
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    May 2017
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    Holy smokes dude, I feel so bad for you. I had 2 RMAs and they took 23 days each, can't imagine 3 and then having to pay on top for something that wasn't your fault. I don't know if you want to test your luck with a 3rd RMA or what but daing. I would weigh going back to a Maximus Code w a 7700k or upgrad to one of the newer coffee lake cpus instead of AMD and x399 combo until months down the road. You've been seriously unlucky.

    And what the heck does "and can not get past the serial number requirement on the form" mean? How can they not get past the serial number requirement? Is that not on the board? huh?

    might also want to get rid of those ram kits and get some g skill QVL x399 verified kits
    Last edited by BigJob; 02-25-2018 at 08:26 PM.

  4. #4
    ROG 師傅 Array Arne Saknussemm PC Specs
    Arne Saknussemm PC Specs
    Laptop (Model)Laptop?...No way! (Model?...Jun Amaki...yes way!)
    MotherboardROG ZENITH EXTREME
    ProcessorTHREADRIPPER 1920X
    Memory (part number)F4-3200C14Q-32GVK
    Graphics Card #1GTX Titan X
    Graphics Card #2SLI is dead to me
    Graphics Card #3Tri SLI is even dead to Nvidia
    Graphics Card #4Quad SLI is dead to everybody especially my credit card
    Sound CardXonar Essence STX
    MonitorASUS ROG Swift PG279Q
    Storage #1Samsung 950 PRO
    Storage #22x OCZ VERTEX 3/2x WD Caviar Black 500GB / 2x WD RED 2TB
    CPU CoolerCustom Loop: Dual D5s, Dual Alphacool Monsta 480s, XSPC Raystorm Neo TR4, EK TitanX WaterBlock
    CaseNope!...Phobya Bench...let it all hang out man!
    Power SupplySeasonic SS-1200XP3
    Keyboard Logitech G810 or Fender Rhodes Electric Piano (MKI 73)
    Mouse G502 or Speedy Gonzalez...not Mickey...don't do Disney!
    Headset ...firmly on neck
    Mouse Pad Mouse don't got his own pad man...lives with me
    Headset/Speakers Edifier Spinnaker...or you mean the speakers in my head...man too many voices to name them all
    OS Win XP, 7, 8, 8.1 and Windows 10 Spyware Edition
    Network Router56k modem
    Accessory #1 Umm...nice tie?
    Accessory #2 Err...belt?
    Accessory #3 3 accessories?! I'm not a girl!!
    Arne Saknussemm's Avatar
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    Apr 2012
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    Is the Balistix elite a single 64GB quad chanel kit? What is the exact part number?

  5. #5
    ROG Guru: Blue Belt Array gupsterg PC Specs
    gupsterg PC Specs
    MotherboardAsus Maximus VII Ranger
    Processori5 4690K
    Memory (part number)HyperX Savage 2400MHz 16GB
    Graphics Card #1Sapphire R9 Fury X (1145/545 Custom ROM)
    MonitorAsus MG279Q
    Storage #1Samsung 840 Evo 250GB
    Storage #2HGST 2TB
    CPU CoolerThermalRight Archon SB-E X2
    CaseSilverstone Temjin 06
    Power SupplyCooler Master V850
    Headset/Speakers HyperX Cloud
    OS Win 7 Pro x64 / Win 10 Pro x64
    gupsterg's Avatar
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    AFAIK Crucial Ballistix Elite comes as max 4 dimm kits, OP has 8 dimms. So would be using 2 kits of quad to make up 8x8GB = 64GB.
    Intel Defector AMD Rebel

    TR 1950X - Custom WC - Asus Zenith Extreme Alpha - G.Skill Trident Z 3400MHz C14 QC - RX VEGA 64
    R5 3600 - Custom WC - Asus Crosshair VII Hero Wifi - G.Skill Ripjaws V 3800MHz C16 - Sapphire HD 5850 Toxic

    24/7 OC: i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
    Sapphire Fury X (1145/545 ~17.7K GS 3DM FS)

  6. #6
    ROG 師傅 Array Arne Saknussemm PC Specs
    Arne Saknussemm PC Specs
    Laptop (Model)Laptop?...No way! (Model?...Jun Amaki...yes way!)
    MotherboardROG ZENITH EXTREME
    ProcessorTHREADRIPPER 1920X
    Memory (part number)F4-3200C14Q-32GVK
    Graphics Card #1GTX Titan X
    Graphics Card #2SLI is dead to me
    Graphics Card #3Tri SLI is even dead to Nvidia
    Graphics Card #4Quad SLI is dead to everybody especially my credit card
    Sound CardXonar Essence STX
    MonitorASUS ROG Swift PG279Q
    Storage #1Samsung 950 PRO
    Storage #22x OCZ VERTEX 3/2x WD Caviar Black 500GB / 2x WD RED 2TB
    CPU CoolerCustom Loop: Dual D5s, Dual Alphacool Monsta 480s, XSPC Raystorm Neo TR4, EK TitanX WaterBlock
    CaseNope!...Phobya Bench...let it all hang out man!
    Power SupplySeasonic SS-1200XP3
    Keyboard Logitech G810 or Fender Rhodes Electric Piano (MKI 73)
    Mouse G502 or Speedy Gonzalez...not Mickey...don't do Disney!
    Headset ...firmly on neck
    Mouse Pad Mouse don't got his own pad man...lives with me
    Headset/Speakers Edifier Spinnaker...or you mean the speakers in my head...man too many voices to name them all
    OS Win XP, 7, 8, 8.1 and Windows 10 Spyware Edition
    Network Router56k modem
    Accessory #1 Umm...nice tie?
    Accessory #2 Err...belt?
    Accessory #3 3 accessories?! I'm not a girl!!
    Arne Saknussemm's Avatar
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    OK...in that case for troubleshooting I'd suggest separating the kits by serial number and starting off with one for now...and it's probably a case of upping voltage for all of the DIMMs to be recognised...

    If you are trying to run 8 sticks at default 1.2v at stock it might even have a problem with that...set 1.35V or higher right from the get go if you want to try 8 sticks...

  7. #7
    ROG Guru: Blue Belt Array gupsterg PC Specs
    gupsterg PC Specs
    MotherboardAsus Maximus VII Ranger
    Processori5 4690K
    Memory (part number)HyperX Savage 2400MHz 16GB
    Graphics Card #1Sapphire R9 Fury X (1145/545 Custom ROM)
    MonitorAsus MG279Q
    Storage #1Samsung 840 Evo 250GB
    Storage #2HGST 2TB
    CPU CoolerThermalRight Archon SB-E X2
    CaseSilverstone Temjin 06
    Power SupplyCooler Master V850
    Headset/Speakers HyperX Cloud
    OS Win 7 Pro x64 / Win 10 Pro x64
    gupsterg's Avatar
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    I agree OP needs to go manual tweaks.

    Definitely getting memory training issues. Ryzen/Threadripper besides out right failing to post, etc will do what OP is stating.

    Quote Originally Posted by Ragn0r View Post
    The system reported RAM = 64GB (31.9GB Usable) Followed tech support suggestions and disassembled the water loop for RAM and GPU unseated the memory and reseated one at a time until all eight sticks of ram were recognized and the Live Dash (OLED) display would progress to post the bios.This lengthy procedure made no difference. The system still reported 64GB (31.9GB Usable). Did a clean install of Windows 10 Pro 64bit and the System reported 64GB (41.8 GB usable).
    Probably would be best to get setup posting/using all RAM prior to going WC on RAM, etc.
    Intel Defector AMD Rebel

    TR 1950X - Custom WC - Asus Zenith Extreme Alpha - G.Skill Trident Z 3400MHz C14 QC - RX VEGA 64
    R5 3600 - Custom WC - Asus Crosshair VII Hero Wifi - G.Skill Ripjaws V 3800MHz C16 - Sapphire HD 5850 Toxic

    24/7 OC: i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
    Sapphire Fury X (1145/545 ~17.7K GS 3DM FS)

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