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  1. #1
    New ROGer Array
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    Angry I keep getting bad refurbished monitors! (3rd time)

    Hi there , this is my 3rd RMA product .

    Yesterday i have revived badly refurbished and physically damaged ASUS ROG Swift PG279Q . (again)
    This is my 3rd screen and it keeps getting worse each time.

    -This time there is a 6+cm scratch in the middle of the screen and its visible!
    -broken corner plastic
    -bevels are moving
    - non-removable scratch on the pod

    Ive paid 870Euro for a new screen , and all i keep getting is a badly refurbished physically damage ****e screens.
    Im tired of sending screens in & out all the time.

    I'm requesting a new screen and not some 2nd hands refurbished one.
    Can someone from a customer service can give a s**t this time and give me a new one ?

    Many Thanks!

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    Last edited by Dzinks; 02-27-2018 at 01:16 PM.

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Dec 2015
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    Hello Dzinks
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

  3. #3
    New ROGer Array
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    Thumbs up

    Quote Originally Posted by Bill@ASUS View Post
    Hello Dzinks
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you
    I already did that before you're post here. It looks like the replacement monitor* is on its way. I hope that this one is not with a physical damage like one before.
    I have already asked for a new one , and not a refurbished one. I will update on it soon as i get my hands on it.

  4. #4
    New ROGer Array
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    Just received another one , looks like no physical dmg and its working perfectly
    all i can notice is some funky material in the corner , to stop light bleed i guess? I can live with that.

    Im going to keep it .
    Click image for larger version. 

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