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03-01-2018 01:47 AM #1
Tblevins PC Specs Laptop (Model) Asus ROG Strix Hero III Motherboard ASUS ROG CROSSHAIR VI HERO Processor AMD RYZEN 7 1700 8-Core Memory (part number) G.SKILL TridentZ RGB Series 16GB Graphics Card #1 ASUS ROG GeForce GTX 1080 Ti Monitor ASUS ROG Swift PG279Q Storage #1 SAMSUNG 960 EVO M.2 500GB NVMe Storage #2 SAMSUNG 850 EVO 2.5" 500GB SATA III Case nzxt noctis 450 rog Power Supply EVGA SuperNOVA 750 Keyboard ROG Strix Flare Mouse Utech Venus MMO Gaming Mouse Mouse Pad ROG Sheath
- Join Date
- Feb 2018
- Reputation
- 10
- Posts
- 1
AURA Sync keeps crashing. Need Help
I recently Build a new computer with several RGB components and have been having issues getting Aura Sync to work, making it so I cant control those lights.
A little bit of back round history: When I started installing software to my computer, I installed AURA Sync. At the time it was running fine. once I was done setting up, I plugged in the HDD from my computer to transfer over data, forgetting about Windows 8 that was on it, competing to be the OS when booting, my computer reset several times until I unplugged said HDD.
The new computer then booted up just fine afterwards but I had to Re-Install all the software's again, This time ASUS Aura was no longer working and would crash every time I try to open it.
Since then I see these issues in this order (Attached are pictures of errors):
-Try to open AURA Aura and come up with crash report "ASUS AURA HAS STOPPED WORKING"
-Crash report automatically Directs my to "Doctor Dump" website.
-Try to uninstall AURA Sync and get a error "Failed to uninstall lighting service"
-After closing error, uninstall wizard claims to have finished un-installing anyways.
-Go into files where AURA sync used to be and still find one system file left over that cant be deleted stating that It is still running in another program
-Re-Install AURA Sync and repeat
Inside my computer I have
-ASUS Crosshair VI Hero motherboard
-ASUS ROG Strix Geforce GTX 1080TI
-G.SKILL TridentZ 16 GB RAM
-Samsung 850 Evo SSD
-Samsung 650 Evo M.2
-Windows 10
-Case is the NZXT Noctis 450 ROG
If Anyone has any ideas on how to get Aura sync working, Im all ears because I have no Idea
P.S. I Do not have any other lighting service softwares that could be keeping it from running.Last edited by Tblevins; 03-01-2018 at 01:50 AM.
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03-30-2018 01:28 PM #2
- Join Date
- Feb 2018
- Reputation
- 10
- Posts
- 1
Aura Sync
I've gotten it to work by turning it off, turning off/unplugging the power supply, then pushing the power button a few times to drain all the power, then restarting it. Its not a permanent fix, I have to do this a few times a week. Hopefully they can fix it in the next update, but I wouldn't hold my breath.
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07-05-2018 12:07 PM #3
HisEvilness PC Specs Motherboard ASUS ROG Maximus Hero XI Processor Intel i7 8086k Memory (part number) 32gb G.Skill TrridentZ RGB Graphics Card #1 ASUS ROG 1080ti Monitor Acer Predator 27Inch/Iiyama G-Master GE2488HS-B2/ProLite E2474HDS Storage #1 Samsung 960 EVO Storage #2 Samsung 860 EVO x 2 CPU Cooler Corsair 150i Pro Case Lian-Li Dynamic Power Supply RMx 850 Keyboard Roccat Vulcan 120 AIMO Mouse Roccat Kone AIMO Headset Sennheiser 58X OS Win 10 Pro 64 Network Router ASUS RT-N18U
- Join Date
- May 2017
- Reputation
- 10
- Posts
- 90
Stop the service under services.msc then manually remove lighting.exe and (re)install the latest ASUS Aura.
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