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  1. #1
    New ROGer Array
    Join Date
    Feb 2018

    AURA Sync keeps crashing. Need Help

    I recently Build a new computer with several RGB components and have been having issues getting Aura Sync to work, making it so I cant control those lights.

    A little bit of back round history: When I started installing software to my computer, I installed AURA Sync. At the time it was running fine. once I was done setting up, I plugged in the HDD from my computer to transfer over data, forgetting about Windows 8 that was on it, competing to be the OS when booting, my computer reset several times until I unplugged said HDD.
    The new computer then booted up just fine afterwards but I had to Re-Install all the software's again, This time ASUS Aura was no longer working and would crash every time I try to open it.

    Since then I see these issues in this order (Attached are pictures of errors):
    -Try to open AURA Aura and come up with crash report "ASUS AURA HAS STOPPED WORKING"
    -Crash report automatically Directs my to "Doctor Dump" website.
    -Try to uninstall AURA Sync and get a error "Failed to uninstall lighting service"
    -After closing error, uninstall wizard claims to have finished un-installing anyways.
    -Go into files where AURA sync used to be and still find one system file left over that cant be deleted stating that It is still running in another program
    -Re-Install AURA Sync and repeat

    Inside my computer I have
    -ASUS Crosshair VI Hero motherboard
    -ASUS ROG Strix Geforce GTX 1080TI
    -G.SKILL TridentZ 16 GB RAM
    -Samsung 850 Evo SSD
    -Samsung 650 Evo M.2
    -Windows 10
    -Case is the NZXT Noctis 450 ROG

    If Anyone has any ideas on how to get Aura sync working, Im all ears because I have no Idea

    P.S. I Do not have any other lighting service softwares that could be keeping it from running.
    Miniatura de Adjuntos Miniatura de Adjuntos crash.jpg  




    left over.jpg  

    Last edited by Tblevins; 03-01-2018 at 01:50 AM.

  2. #2
    New ROGer Array
    Join Date
    Feb 2018

    Aura Sync

    I've gotten it to work by turning it off, turning off/unplugging the power supply, then pushing the power button a few times to drain all the power, then restarting it. Its not a permanent fix, I have to do this a few times a week. Hopefully they can fix it in the next update, but I wouldn't hold my breath.

  3. #3
    ROG Guru: White Belt Array HisEvilness PC Specs
    HisEvilness PC Specs
    MotherboardASUS ROG Maximus Hero XI
    ProcessorIntel i7 8086k
    Memory (part number)32gb G.Skill TrridentZ RGB
    Graphics Card #1ASUS ROG 1080ti
    MonitorAcer Predator 27Inch/Iiyama G-Master GE2488HS-B2/ProLite E2474HDS
    Storage #1Samsung 960 EVO
    Storage #2Samsung 860 EVO x 2
    CPU CoolerCorsair 150i Pro
    CaseLian-Li Dynamic
    Power SupplyRMx 850
    Keyboard Roccat Vulcan 120 AIMO
    Mouse Roccat Kone AIMO
    Headset Sennheiser 58X
    OS Win 10 Pro 64
    Network RouterASUS RT-N18U
    HisEvilness's Avatar
    Join Date
    May 2017

    Stop the service under services.msc then manually remove lighting.exe and (re)install the latest ASUS Aura.

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