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  1. #1
    ROG Junior Member Array Tblevins PC Specs
    Tblevins PC Specs
    Laptop (Model)Asus ROG Strix Hero III
    ProcessorAMD RYZEN 7 1700 8-Core
    Memory (part number)G.SKILL TridentZ RGB Series 16GB
    Graphics Card #1ASUS ROG GeForce GTX 1080 Ti
    MonitorASUS ROG Swift PG279Q
    Storage #1SAMSUNG 960 EVO M.2 500GB NVMe
    Storage #2SAMSUNG 850 EVO 2.5" 500GB SATA III
    Casenzxt noctis 450 rog
    Power SupplyEVGA SuperNOVA 750
    Keyboard ROG Strix Flare
    Mouse Utech Venus MMO Gaming Mouse
    Mouse Pad ROG Sheath
    Tblevins's Avatar
    Join Date
    Feb 2018

    AURA Sync keeps crashing. Need Help

    I recently Build a new computer with several RGB components and have been having issues getting Aura Sync to work, making it so I cant control those lights.

    A little bit of back round history: When I started installing software to my computer, I installed AURA Sync. At the time it was running fine. once I was done setting up, I plugged in the HDD from my computer to transfer over data, forgetting about Windows 8 that was on it, competing to be the OS when booting, my computer reset several times until I unplugged said HDD.
    The new computer then booted up just fine afterwards but I had to Re-Install all the software's again, This time ASUS Aura was no longer working and would crash every time I try to open it.

    Since then I see these issues in this order (Attached are pictures of errors):
    -Try to open AURA Aura and come up with crash report "ASUS AURA HAS STOPPED WORKING"
    -Crash report automatically Directs my to "Doctor Dump" website.
    -Try to uninstall AURA Sync and get a error "Failed to uninstall lighting service"
    -After closing error, uninstall wizard claims to have finished un-installing anyways.
    -Go into files where AURA sync used to be and still find one system file left over that cant be deleted stating that It is still running in another program
    -Re-Install AURA Sync and repeat

    Inside my computer I have
    -ASUS Crosshair VI Hero motherboard
    -ASUS ROG Strix Geforce GTX 1080TI
    -G.SKILL TridentZ 16 GB RAM
    -Samsung 850 Evo SSD
    -Samsung 650 Evo M.2
    -Windows 10
    -Case is the NZXT Noctis 450 ROG

    If Anyone has any ideas on how to get Aura sync working, Im all ears because I have no Idea

    P.S. I Do not have any other lighting service softwares that could be keeping it from running.
    Miniatura de Adjuntos Miniatura de Adjuntos crash.jpg  




    left over.jpg  

    Last edited by Tblevins; 03-01-2018 at 01:50 AM.

  2. #2
    New ROGer Array
    Join Date
    Feb 2018

    Aura Sync

    I've gotten it to work by turning it off, turning off/unplugging the power supply, then pushing the power button a few times to drain all the power, then restarting it. Its not a permanent fix, I have to do this a few times a week. Hopefully they can fix it in the next update, but I wouldn't hold my breath.

  3. #3
    ROG Guru: White Belt Array HisEvilness PC Specs
    HisEvilness PC Specs
    MotherboardASUS ROG Maximus Hero XI
    ProcessorIntel i7 8086k
    Memory (part number)32gb G.Skill TrridentZ RGB
    Graphics Card #1ASUS ROG 1080ti
    MonitorAcer Predator 27Inch/Iiyama G-Master GE2488HS-B2/ProLite E2474HDS
    Storage #1Samsung 960 EVO
    Storage #2Samsung 860 EVO x 2
    CPU CoolerCorsair 150i Pro
    CaseLian-Li Dynamic
    Power SupplyRMx 850
    Keyboard Roccat Vulcan 120 AIMO
    Mouse Roccat Kone AIMO
    Headset Sennheiser 58X
    OS Win 10 Pro 64
    Network RouterASUS RT-N18U
    HisEvilness's Avatar
    Join Date
    May 2017

    Stop the service under services.msc then manually remove lighting.exe and (re)install the latest ASUS Aura.

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