Raja@ASUS wrote:
Was the system overclocked before this situation occurred?
Which uefi version is the board using?
List everything plugged that was plugged into the board, also.
I need this info to ask for a replication. Can't do much without it. If the replication comes back negative, I'll request your board be shipped to hq.
And just a note to anyone else joining the thread: we are not mind readers. You need to supply all relevant info if you expect us not to ask questions on what you have already tried. Look at the opening post; it doesn't state what debugging steps were tried. In such instances, one has to go through a process of zeroing in on the problem. Do not join the thread with a mere 'me too' and expect to receive a response. Thanks.
Sorry for the lack of info.
Cpu was oc'd to 4.8 ghz. It is an 8700k.
Bios version was 0430 XMP was enabled in bios for ram. I had set a fan curve in the bios as well. Trying to think of anything I touched, LLC was on 6 I believe. Voltage to the cpu was at 1.35 I believe I am not 100% sure about that though it could of been lower. Computer was completely stable as far as I could tell, had been using it since october when I got it. At these settings as well.
I had a microsoft sidewinder keyboard usb, logitech g9x usb mouse, oculus headset, 2 oculus sensors, steelseries arctis 5 headset that was all for usb. A saitek 290 joystick may have been plugged in as well I can't remember exactly.
Graphics card is a 1070 evga FTW
Seasonic focus plus gold 750 watt psu 4 months old
This is exactly what happened.
I was installing msi afterburner (brand new install of windows 10 reformatted) it gave me an error upon launching it a side by side error to be exact.
I then proceeded to install Microsoft VC redist package from 2008, it prompted me to restart the pc and I did. Upon booting windows it came up with a acpi bios error in a blue screen, it restarted and attempted an auto repair. I didn't even notice yet but all my USB ports were dead. (they all have power since my phone will charge yet they wont power keyboards or anything besides my phone) it kept doing this auto repair and acpi bios error blue screen, I then removed the cmos battery to reset the bios. That's the screen I am at now where I can't enter setup to adjust settings after the reset. I have no way to interface with the pc. I tried a usb pci card no luck. I tried different keyboards, different usb slots nothing works. The only plugs I didn't try are the usb -c slots since I don't have an adapter. I took out my ram and tried using one stick ( trident z 3200 mhz 2x8 gig sticks) no luck. I removed the graphics card and reseated it multiple times. The cpu was fine no bent pins I never touched the inside of the computer while this occurred until I started troubleshooting. Any more info you need I'll be happy to provide. I have an rma open right now and im in the process of taking the board out to be shipped. I do have an i3 8350k I could put in the board just to see if it works, I have a ton of parts. It's mostly apart but the mobo is still in the case it wouldn't take long to put the i3 in.
I'd also like to add that after I reinstalled windows about a month ago, I had my oculus plugged in and it would keep disconnecting, although I believe this was due to the nvidia drivers I was using at the time. I installed a different set of drivers and the problem went away. I can't remember the exact driver number but it was not the latest build that I was on at the time of the issue.
Also Raja if I may ask have you heard about this issue at all on the Maximus Code series boards? I am probably going to buy another board since I can't really wait for the rma to complete to get my computer back up and running and the code series looks very promising due to how many USB ports it has on it. I just don't want this to happen again and seeing it happening on the Hero board is not making me confident. The code board is 300+ dollars. Just like to hear if you've seen this problem happening on those, do they use a different USB setup?