03-15-2018 02:45 AM
03-15-2018 03:34 AM
03-15-2018 10:55 PM
Silent Scone wrote:
Perhaps it might help if you posted what your question was?
😉
03-16-2018 12:14 AM
dale77 wrote:
I'm not after a answer to my question here, I understand this sub-forum is for help "getting support from Asus" . Also, if this avenue fails, I will probably reconsider buying Asus in the future... yes the support experience was that bad.
03-16-2018 12:20 AM
dale77 wrote:
I'm not after a answer to my question here, I understand this sub-forum is for help "getting support from Asus" . Also, if this avenue fails, I will probably reconsider buying Asus in the future... yes the support experience was that bad.
03-19-2018 11:33 AM
Bill@ASUS wrote:
Hello dale77
Can you provide more information on your inquiry?
What's your original question and the answer our support provided?
Thank you
dale77 wrote:
I have been successfully running this system using stock 2133MHz memory profile for some months now. I would like to use the XMP profile to run the memory at the rated 3200MHz. The system is using default normal BIOS settings with no overclock.
I went in to bios and chose D.O.C.P profile instead of AUTO for RAM, and it appeared to choose the correct timings for the RAM. However, after saving the BIOS and rebooting, Windows would not start. I had to return to AUTO memory profile to return to a bootable system.
Are there other steps other than just choosing D.O.C.P for RAM that I need to take to run my system at the rated RAM speed?
"support" wrote:
It's our pleasure to help you solve your problem.
If you still have any technical issue,please feel free to contact Asus technical support team at https://www.asus.com/support/Product/ContactUs/Services/MailStatus.
Thank you.
Kind Regards,
Asus Technical Support Team
dale77 wrote:
Hi, did I miss your response? What was it?
"support" wrote:
Hello Dale,
Thank you for contacting ASUS Service Care.
My name isand it's my pleasure to help you with your problem.
I am sorry that our previous reply did not resolve your issue, please allow me to assist further in addressing the issue.
Could you please complete the ASUS Customer Feedback Form, so Global Support Team, can further investigate your case.
If you have any further questions, comments, or concerns please do not hesitate to let us know. We will be more than happy to assist you.
Thanks!
Sincerely,
Customer Service Center
dale77 wrote:
I am a bit confused here, as I provided detailed information as to what my issue was, in the form https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-NZ , which does not appear to be anywhere on this case.
Secondly, I cannot see any reply from Asus in any form that addresses my question. It *appears* that my original inquiry was simply closed with zero response from Asus.
Finally, it appears you may be requesting me to fill in another form to restate my question?
Before I do that, can you confirm that you have lost my original question and have no idea what my problem is?
"support" wrote:
It's our pleasure to help you solve your problem.
If you still have any technical issue,please feel free to contact Asus technical support team at https://www.asus.com/support/Product/ContactUs/Services/MailStatus.
Thank you.
Kind Regards,
Asus Technical Support Team
dale77 wrote:
Hi,
I discovered I can see my request, minus technical info on this mail page. I just had to click on one of the headings to expand the note. This was not obvious in my Firefox browser.
However, I can't see any response to my question yet. Here it is again, with some extra info.
Hi,
I have been successfully running this system (ROG STRIX B350-F GAMING, Ryzen 5 1600, Bios Version 3803 ) using stock 2133MHz memory profile for some months now. I would like to use the XMP profile to run the memory (G.Skill F4-3200C16-8GTZR) at the rated 3200MHz. The system is using default normal BIOS settings with no overclock.
I went in to bios and chose D.O.C.P profile instead of AUTO for RAM, and it appeared to choose the correct timings for the RAM. However, after saving the BIOS and rebooting, Windows would not start. I had to return to AUTO memory profile to return to a bootable system.
Are there other steps other than just choosing D.O.C.P for RAM that I need to take to run my system at the rated RAM speed?
Thanks!
"support" wrote:
It's our pleasure to help you solve your problem.
If you still have any technical issue,please feel free to contact Asus technical support team at https://www.asus.com/support/Product/ContactUs/Services/MailStatus.
Thank you.
Kind Regards,
Asus Technical Support Team
03-28-2018 02:34 AM
Bill@ASUS wrote:
Hello dale77
Can you provide more information on your inquiry?
What's your original question and the answer our support provided?
Thank you
04-09-2018 11:30 PM
03-16-2018 09:48 AM