This is regarding my ROG Maximus X Hero motherboard that I bought in December and it has been running great for approximately 2 months.

2 weeks ago all USB ports on my motherboard stopped working after a reboot. I was in Windows and rebooted to go into BIOS but pressing the Delete key did nothing and I ended up on the Windows 10 login screen and realized my keyboard and mouse were no longer working. I tried multiple keyboards and mice but none of them would work. The only USB port that does work on my board is the USB-C port which I was able to connect a keyboard to using a USB-C to USB adapter. Tried disconnecting PSU, removing CMOS battery, resetting BIOS to Optimized defaults but nothing helped.

I contact Asus and start an RMA. I ship my board to them and they receive it on a Monday. Through the next few days it goes through the normal process, in repair, testing and then shipped. Having read RMA horror stories I decided to call and inquire what was done to fix my issue. The CSR tells me the tech could not reproduce my issue so they flashed BIOS/firmware and shipped the board back to me. I get the board back today and test and of course, the problem persists. I read this same issue happening to many other people and it is frustrating that Asus would be like this when they seem to pride themselves on service. I really wish I was still in my 30 day Amazon return window.

I call Asus back again today and explain the issue and ask for a replacement. They tell me they cannot locate stock so they cannot do anything and I have to call back each day asking if they have stock---they cannot reserve one for me which I found really surprising. So I asked for a supervisor or manager to contact me because this seems like a scam type of warranty and this should go to the better business bureau. So yeah, I have to call back every morning to see if they have a replacement board in stock after I spent $275 on the board 2 months ago.