This is terrible! As big as Asus is, this should have been taken care of at most in a couple weeks. 4 months + .. Really?
Reminds me of another incident I read on another Asus forum. A fellow bought a G73 and while playing World of Warcraft, the machine would lock up. After doing every possible update, he finally called Asus support. He explained the situation to the tech. The tech promptly tells him this machine can't handle running games like that, it just gets to warm and doesn't have proper cooling.
This tech must be making decisions on FireMyst's problem as well. Maybe this is called the bonehead decision.
Asus has ALWAYS done the right thing by me.