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  1. #1
    New ROGer Array
    Join Date
    Mar 2018

    strix z370 g gaming - usb not working, pc shutdown but fans still spinning


    I have 2 months old PC:

    MB: ASUS ROG Strix z370 g gaming (microATX)
    CPU: I5 8400
    RAM: 1X DDR4 16GB PC 2400 CL17 Crucial Ballistix Sport retail
    GPU: Gigabyte gtx 1060 3GB
    OS: Windows 10 x64
    PSU: be quiet! Pure Power 10 600W

    The last 2 months the PC work perfect. Last week I let the PC on overnight and the PC went into sleep mode. After that the USB 3.0 and USB 2.0 Ports on MB not working, just the 3.1 USB ports are working. The problem is not only in the USB ports, but also the fans are spinning after shutdown the PC.

    I've tried already:

    - reinstall Win10 and update
    - try Ubuntu live from usb (usb 3.1 port)
    - update bios to version 0612
    - reset CMOS
    - try to reconnect all cables
    - reinstall usb driver (in Device Managar )
    - bios config. , fast startup off, and so on ...
    but nothing is working!

    What can I do? I need my PC every day for recording and that's way i need all usb 3.0 ports. I was searching for an answer on google and I found that ASUS MB have a lot of problems in the past with usb ports and shutdown ... I'm afraid to send the MB back to them (warranty), because if I get a new on it is possible that the problems come back after 2 months ...
    Have everyone experience with that? What should i do?
    Last edited by kyloren; 03-30-2018 at 05:53 AM.

  2. #2
    ROG Enthusiast Array
    Join Date
    Mar 2018

    No other options send the board for rma . You wont have that issues . It may be one board thats defective

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