Page 1 of 2 1 2 LastLast
Results 1 to 10 of 16
  1. #1
    New ROGer Array
    Join Date
    Oct 2017
    Reputation
    10
    Posts
    1

    Armory Install Fail

    Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?

  2. #2
    ROG Enthusiast Array shamandgg PC Specs
    shamandgg PC Specs
    Laptop (Model)GL703 SCAR EDITION
    MotherboardMaximus IV Extreme
    Processori7-2600K

    Join Date
    Nov 2011
    Reputation
    10
    Posts
    42

    Quote Originally Posted by sireddy View Post
    Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?
    I have GL703, Armory install crashes as well at very start:

    Error Number: 0x80040707
    Description: Dll function call crashed: IsSupported.IsASUSMB

    Setup will now terminate.

  3. #3
    ROG Enthusiast Array shamandgg PC Specs
    shamandgg PC Specs
    Laptop (Model)GL703 SCAR EDITION
    MotherboardMaximus IV Extreme
    Processori7-2600K

    Join Date
    Nov 2011
    Reputation
    10
    Posts
    42

    Even worse, when I connect by just cable, the LED lights work, buttons work, but cursor is not moving... that is without ARMORY installation.

  4. #4
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
    Reputation
    96
    Posts
    1,492

    Both the Pugio and Armoury II have been tested to be without issues on various laptops. Possible to verify if your issue persists on a desktop or another laptop?

  5. #5
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
    Reputation
    96
    Posts
    1,492

    Quote Originally Posted by sireddy View Post
    Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?
    Please try the new Armoury II:
    https://rog.asus.com/forum/showthrea...ny-issues-here

  6. #6
    ROG Enthusiast Array shamandgg PC Specs
    shamandgg PC Specs
    Laptop (Model)GL703 SCAR EDITION
    MotherboardMaximus IV Extreme
    Processori7-2600K

    Join Date
    Nov 2011
    Reputation
    10
    Posts
    42

    I have tried latest Armory at first on brand new GL703 SCAR EDITION. See the error message.

  7. #7
    New ROGer Array
    Join Date
    Apr 2018
    Reputation
    10
    Posts
    6

    Quote Originally Posted by shamandgg View Post
    I have GL703, Armory install crashes as well at very start:

    Error Number: 0x80040707
    Description: Dll function call crashed: IsSupported.IsASUSMB

    Setup will now terminate.
    DID you manage to install the software? Im still having trouble with it as well getting the same error.

    Please help

  8. #8
    New ROGer Array
    Join Date
    Apr 2018
    Reputation
    10
    Posts
    6

    Can't Install Armoury Software

    Please help! I havent even used my mouse yet

    after i download the software and i try to install it, I keep getting this error message, "Error number 0x80040707 Description: Dll function crashed: IsSupported.IsASUSMB Setup will now terminate". I know im not the only one with this problem. But no one has a solution for it please assist. Please! Please! Please!

  9. #9
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
    Reputation
    96
    Posts
    1,492

    Which mouse are you using?
    Are you having trouble installing 2.04.09?
    And have you tried updating the firmware via an older version of Armoury?

  10. #10
    New ROGer Array
    Join Date
    Apr 2018
    Reputation
    10
    Posts
    6

    Quote Originally Posted by masterc@asus View Post
    which mouse are you using?
    Are you having trouble installing 2.04.09?
    And have you tried updating the firmware via an older version of armoury?
    using the spatha!

    Yes that version and every other version!
    Tried that as well

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •