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  1. #1
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
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    Exclamation ASUS Service Problem !

    Hi,

    My Laptop's Screen was not working visit this link https://rog.asus.com/forum/showthrea...aste-Fan-Clean

    I have proof my laptop was working well ! with HDMI i can play games and i made 10 minutes Stress test after 2 hours of playing Game.

    I can use my laptop vie HDMI to TV or Monitor just normally smooth without problem but laptop's screen is black(not taking power)

    I have more than 6 people to witness to believe this story and i have couple video and photos about that and i sent this with whatsapp to my friends they using MSI

    curious about my issue.
    Picture 1: Playing NFS with HDMI to LG TV
    Attachment 73350
    Picture 2: Diffrent Angle of Playing NFS with HDMI to LG TV
    Attachment 73351

    Couple videos of Gaming with no problem (HDMI):
    1- https://drive.google.com/file/d/151f...Jpa-1hgnP/view
    2- https://drive.google.com/file/d/1wew...gn4v3p-td/view
    3- https://drive.google.com/file/d/16Lb...EVrgDQ8Ur/view

    After Playing games i did 10 minStress Test Same time CPU AND GPU
    Attachment 73352

    As you guys can see there is nothing wrong with my laptop's GPU, CPU, Keyboard ETC.

    and i sent to ASUS SERVICE in Turkey for just find the issue why i have to pay more when i can buy gaming monitor for cheaper money.

    Service guy called me and saying me laptop not working, not even life proof not working HDMI and VGA ports !! and they telling me 3870 TRY for new MotherBoard

    BTW i purchased this laptop in USA 2015 for 3600 TRY, i don't care about Motherboard i can buy 144HZ 1MS Gaming Monitor for 1000 TRY

    i asked for send my laptop back so they did i am waiting for arrive my laptop was working well before sent to service !! Service saying me your laptop is dead you

    need new motherboard replacement I don't know what they did but if my laptop won't working well exept Screen. I will be sure they did something for new

    motherboard replacement !

    RMA NUMBER: ask for PM
    S/N : F5N0WU110245225
    Personel Information
    Full Name: Halil Mentes
    email: sasas829@gmail.com
    Last edited by Halil; 04-20-2018 at 09:13 AM.

  2. #2
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
    Halil's Avatar
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    Asus Turkey Support telling me they can't see the videos...
    i upload to youtube
    1-
    I have 2 more videos but forum limited the video sizes, you can easly found more in my youtube channel

  3. #3
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
    Halil's Avatar
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    I thought this section have some admin for help.

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Quote Originally Posted by Halil View Post
    I thought this section have some admin for help.
    Yes, please have patience and an ASUS representative will address your concerns. Sometimes it takes a few days.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
    Halil's Avatar
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    Quote Originally Posted by xeromist View Post
    Yes, please have patience and an ASUS representative will address your concerns. Sometimes it takes a few days.
    Okay. I will wait.
    Last edited by Halil; 04-20-2018 at 09:47 PM.

  6. #6
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
    Halil's Avatar
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    Angry Asus Service Broke My G751 or Trying to Scam

    Hi, I will cut short, for full story visit here https://rog.asus.com/forum/showthrea...vice-Problem-!
    Today, i receive my laptop and it's not working ! My Laptop was fully perfect working exept screen before sent to Asus Service, now only Bulb indicator and when i plug to charge battery indicator working others not working(keyboard light, rog logo, power button light) ! and they asking my permission for new motherboard replacement ! even my laptop was fully perfect working exept screen before sent to Asus!
    BEFORE Sent to Asus Service:
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    AFTER i got my laptop back:
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    Now, Look carefully they told me i don't have warranty and they will not disassembly my laptop if i don't give permission for 3820TRY, when i was trying to check for my motherboard maybe service steal something or broke something so they can sell me 3820TRY new Motherboard ! but i saw a warranty sticker on top of my laptop's screw. So if i check my laptop's motherboard and found something missing they will say you open your laptop and you try to fool us !!!!
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    I am really pissed off !
    when i call Asus Support they told me send your laptop back ofc. not free another money i spend on this shipment ! they broke my laptop and asking for send back not even free.
    Last edited by Halil; 04-25-2018 at 05:27 PM.

  7. #7
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
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    Today Asus Called me and they told we can send you camera record for when they take my laptop. I told them, how can i know it's not "acted" send me 3 days of record so i know it's not acted scene and she says says just no. Asus Broke My Laptop ! I Will Prepare lawsuit.
    EDIT: THEY SEND VIDEO RECORD AND IT'S PROOF FOR THEY SCAMMED ME ! MY LAPTOP WAS WORKING PERFECT EXCEPT SCREEN BUT HE DID SOMETHING TO MY LAPTOP AND CALLED ME AND SAYS ME YOUR LAPTOP IT'S DEAD and asked for 3820 TRY FOR REPAIR and SAYS YOUR LAPTOP DON'T HAVE LIFE SIGNALS ! and sent my laptop back and you can see via pictures it's not working.
    But as you can see in camera record they sent it's working. If no HQ reach me today I will sue them tomorrow. excuse my writing skill and i am so pissed off !
    THEY SEND ME PROOF FOR WHAT I NEED IN MY LAWSUIT I WILL SUE ASUS !
    Last edited by Halil; 04-30-2018 at 02:24 PM.
    halilmentes.com

  8. #8
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
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    Exclamation

    UPDATE FOR MY ISSUE:

    I went to consumer rights court and presecutor for info how can i use my rights and how to give proofs(Pictures, Videos and Witnesses) and Both said we need your laptop too for proof .

    Then I called (Today) Asus on 05.08.2018 at 13:59(01:59 P.M.) and said "you guys told me yesterday my laptop will be shipping back but still you guys don't shipped yet and i told them shipping immediately because consumer rights court and presecutor want my laptop for proof" he said "okey i will say this to Asus Service" and ended call.

    After 27 Minutes Service guy called me (I will write this like chat talk so you can follow well) SG=Service Guy

    SG- What is your issue Halil, how can i help you ?

    Halil- My issue is you guys got my laptop perfectly fine on 04.18.2018 but you guys did something wrong then called me and said to me your laptop dead. Asus Sent me video record and it's approves but what did you guys do to my laptop and called me 2 days later and said to me your laptop dead, and what the hell is ACER WARRANTY STICKER ON MY LAPTOP.

    SG- First of all i didn't watch the video. second thing Asus will say whatever we say and warranty sticker thing can't be happened We and ACER in same building but diffrent deppartment.

    Halil- Then why the hell ACER WARRANTY STICKERS ATTACHED ON MY LAPTOP ?

    "He checked my laptop and saw that stickers "

    SG- We using same shipment department. The guy opened Acer laptop before your laptop Acer laptop's sticker attached to your laptop when the man puts your notebook on the table so it's attached.

    " I WAS LIKE WTF ??? IS HE TROLLING ME ? STILL TRYING TO SCAM ???"

    Halil- I said this can't be happened my laptop have foot like 2 CM (~ 1 Inch) gap between table and laptop for protecting from dust and supply good airflow.

    SG- Maybe some ports disassembled during shipment let me check inside your laptop and i will call you 30 min later.

    There is nothing happened during shipment as you can see on video my laptop working so i think he fixing what he did or replaced parts how can i know ??

    After 1 hour he called and said yeah your laptop fixed except screen and we can't fix your screen it's USA laptop we don't have parts for check the screen but when i check your the values of the motherboard's parts it's not normal maybe it will never broke or will broke tomorrow i can't say for sure.

    DEAR USA 'S ASUS OFFICE PLEASE HELP ME THEY SCAMMED ME

    THEY WASTED TOO MUCH TIME

    THEY WASTED MY SHIPMENT MONEY 45 TRY(11~12 USD) PER SEND

    MAYBE HE FIXED SOMETHING TEMPORARY FOR AVOID FOR LAWSUIT CASES.

    I NEED HELP
    Last edited by xeromist; 05-08-2018 at 11:03 PM. Reason: removed quote from copied post
    halilmentes.com

  9. #9
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello Halil;
    Thank you for your post.
    I'll pass your case to our related personnel for further investigation and have this issue sorted out
    Thank you

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